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Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities

Kennewick, WA

4.5
675 Reviews

7171 West Canal Dr

Kennewick, WA

99336

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Showing 675 reviews

December 18, 2019

Great experience, would go there again. Tim was really considerate of my needs. I have a disabled husband that cannot be left alone for very long so he brought the van to me to test drive. More

by SSKINNELL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy Winters, Jacqueline Sifuentez Cardoza, Dan Martinez
December 18, 2019

Buying our Jeep Brian went out of his way to deliver the Jeep to me and it was raining all day.Saved my several hours, which was huge because I was leaving town the n More

by Katherine C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arthur Bowen, Brian Molina
December 16, 2019

John makes us feel like family. It’s nice to know you are getting the best care ever. My wife and I have nothing but the greatest respect for John. He’s a true asset to your company More

by Greg B
Recommend Dealer
Yes
Employees Worked With
John Hurwitz
December 13, 2019

Pleasant ! Needs more parking for dropping off vehicles to be serviced. After being serviced, it was parked in a very tight spot to get a full sized pickup out. More

by rflynn07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam ?
December 08, 2019

Amazing Customer Service Our sales rep Denis G. was so informative and it was a pleasure to work with him. He helped us make a responsible and educated purchase. More

by Efam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denis Gusic
December 07, 2019

Estoy muy contenta por el trabajo y la amabilidad con que fui tratada por el buen servicio que me ofrio.. Por ver tomando de su tiempo para attended mi cervisio More

by anaibarra0827
Recommend Dealer
Yes
Employees Worked With
Edwin Perez
December 04, 2019

And a good experience for being a first time buyer had an inexperienced salesman who was new at but overall he did a good job he wasn’t pushy he was there to help and did a great job the rest of the team see More

by John1984
Recommend Dealer
Yes
Employees Worked With
Jesus Rivera
November 29, 2019

We were able to get an appointment quickly and it was followed by excellent customer service even though we didn’t purchase our Jeep with them. Thanks! More

by tkramos24
Recommend Dealer
Yes
Employees Worked With
John Hurwitz
November 28, 2019

Arrogant, individual who was unwilling to fix what he sold . I was told to take it or leave it . It is what it is. Poor work quality . Took a sawzall to a brand new inner fender to make a wheel tire com More

by Lithia is a bunch of hacks
Recommend Dealer
No
Employees Worked With
Jon Post, Ivan Alvarez, Jose Rivera
Nov 29, 2019 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

I am sorry if that's the way you felt during this experience I take pride in making sure each customer gets satisfactory service, and if you feel you didn't that is my fault. At the end of our conversation we shook hands and agreed if you were not happy with the truck we would undo the deal or switch to a different truck. I understand how you felt seeing the wheel liner cut but that is something we sometimes have to do on trucks with aggressive wheels and a level kit. Again my goal is to make sure you are happy with the purchase of your new truck and if you aren't please reach out to me at 509-374-7404

November 27, 2019

Mini Cooper Great service! Thank you Becky & Brian for making this an easy and fun experience buying a second vehicle for us. Your helpful & honest attributes wou More

by sarah.c.odea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Molina, Becky Tesch
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