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Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities

Kennewick, WA

Overview
Reviews
Vehicles
4.6
770 Reviews
Call Dealership (509) 231-7066

7171 West Canal Dr

Kennewick, WA

99336

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Showing 770 reviews

December 14, 2024

Where do I start? ! This is truly a “no-pressure” car dealership! I’ve never experienced such a laid back car buying purchase in my life! David was so great to work More

by Abby
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Ruiz, Dan Martinez
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Dec 18, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

We're delighted to hear about your positive experience at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities! It's fantastic that David and Daniel made the process smooth and enjoyable for you. We look forward to welcoming you back when you're ready for your next vehicle purchase!

December 11, 2024

I had originally scheduled online and I was able to call and reschedule, the staff made sure to accommodate to my schedule. More

by Adrianamf_87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Lozano
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Dec 11, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

We're delighted to hear that our team at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities was able to accommodate your schedule. Thank you for sharing your experience with us!

December 10, 2024

I was very happy with the service representative, the speed and quality of the service, and the timely notification of completion. More

by B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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Dec 11, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

We're delighted to hear you were pleased with the service and efficiency at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities! Thank you for sharing your experience, and we look forward to serving you again in the future.

December 04, 2024

Everyone is very nice, knowledgeable, and professional. They listen to what the customer has to say. More

by rrats963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bert Flores, John Hurwitz, Alana Ritchie, Donald Stephens, Edwin Perez
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Dec 06, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

We appreciate your kind words! We strive to provide excellent customer service and value your feedback. Thank you for choosing our dealership. See you next time!

December 03, 2024

Check-in was smooth, quick and efficient. I was quoted time my Jeep would be done and it was spot on! More

by jsmeacostaJose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa
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Dec 06, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

We're delighted to hear that your check-in experience was smooth and efficient at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities! It's great to know we met the quoted time for your Jeep. Thanks for sharing this feedback with us!

November 23, 2024

Great service and comfortable waiting area to enjoy watching TV and a bottled water and popcorn! More

by mduncan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave in sales department , Alana Ritchie
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Nov 26, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thank you for stopping by to leave Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities a wonderful review! We were happy to have provided you with excellent service and a yummy snack! Come see us again soon!

November 23, 2024

Bert did an excellent job helping me with warranty work on my vehicle. He was very helpful. More

by shawngrandeen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Humberto Flores
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Nov 26, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thank you for this positive rating, Shawn. As always, your business is greatly appreciated and we hope to have you back at Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities for your next due service.

November 22, 2024

I purchased my 2022 Ram 3500 here and wouldn't go anywhere else for service. Oscar in the Service Department is great to work with and has the customer in mind at all times. More

by Oregonmikep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
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Nov 22, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thank you for choosing Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities! We're delighted to hear that Oscar and our service team have made such a positive impression. We look forward to continuing to serve your needs in the future!

November 20, 2024

It takes long time to repair and parts but it’s done,hope it little faster More

by Minam
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manuel soto
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Nov 25, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

If you're willing to speak with me, I would like to learn more about your visit in order to provide all customers with a five-star experience going forward. Please consider reaching out so we can talk this through together. Thank you, John Hileman - Service Manager - johnhileman@lithia.com

November 18, 2024

Clean dealership and offers a nice waiting area. Got my vehicle in for service right on time. More

by Lkayrogers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alana Ritchie
Report | Print
Nov 19, 2024 -

Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities responded

Thank you for stopping by to leave Lithia Chrysler Dodge Jeep Ram Fiat of Tri-Cities a wonderful review! We were happy to have provided you with excellent and efficient service. Come see us again soon!

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