Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities

It’s difficult to make an appointment for an oil change through your systems. Requiring something to write in this survey is annoying. through your systems. Requiring something to write in this survey is annoying. More

For the first time ever I was actually impressed with the service department. I’m not sure what they changed but it is a world of difference and I felt like a valued customer. Manny was my advisor and was su service department. I’m not sure what they changed but it is a world of difference and I felt like a valued customer. Manny was my advisor and was super helpful courteous and professional. Thank you manny. The service manager was great too. Thank both of these guys for going above and beyond. Then there is the tech that did my service. Phenomenal job there too. Like I said the best service I have ever gotten at Lithia since I bought my truck there new in 2021. Thank you More

Awesome to work with your service term, quick hassle free great attitude Thank you so much Mike great attitude Thank you so much Mike More

We have been purchasing vehicles from Lithia for many years and have always had the best experience! Our sales consultant Tim Winters was great to work with and went above and beyond to make our dream ve years and have always had the best experience! Our sales consultant Tim Winters was great to work with and went above and beyond to make our dream vehicle a reality. Danny our finance specialist always helps us with the best services and warranties that's best for our vehicle and us! Our friends at Lithia Dodge always keeps us coming back! Thanks again Tim and Danny! More

Very friendly, very helpful, building was very clean, and the service was very through and was completed in a timely manner, as soon as my car was done I got a message and could pick it up! the service was very through and was completed in a timely manner, as soon as my car was done I got a message and could pick it up! More

The work done by Lithia was professionally done and as timely as possible. Great People! timely as possible. Great People! More

After signing papers I had a question about the vehicle price being different from what they told me it would be. My fault, I didn’t catch it when signing. Never received a reply to my question. A year a price being different from what they told me it would be. My fault, I didn’t catch it when signing. Never received a reply to my question. A year and a half later, directly after a routine service my pickup had a lifter fail. Service manager told me they couldn’t do anything with it right away and it wouldn’t be covered by warranty because of modifications. I took it to another dealer who fixed the bad lifters and cam (at 71,000 miles on a diesel) without question under warranty. Shortly after, I traded the pickup at a different dealer. I went back to cancel my GAP and service contract and was told the refund would be sent to the bank to pay toward the loan that had already been paid off by trading the pickup in. This dealership is full of incompetence from the sales staff all the way through to the service and sales management. The only person I talked to there with any actual knowledge was their “diesel tech”. Buyer beware. You buy from Lithia in Tri-Cities Washington, prepare to be screwed over by people that either don’t know what they’re doing or are doing it on purpose. Side note: in just under two years, I have not encountered the same sales person on any 2 visits. More

Check engine light came on again after the 2023 Jeep Compass had been at Lithia for 40 days to be fixed. Bert Flores was our service advisor this time, he has great customer service, I felt like he real Compass had been at Lithia for 40 days to be fixed. Bert Flores was our service advisor this time, he has great customer service, I felt like he really cared, he kept us informed and the Jeep fixed that day. Unfortunately check engine light came on again, again Bert got the Jeep in and got it fixed. We are hoping no more problems but if so we will be back and asking for Bert. I want to thank John Hileman for reaching out to us, it was really appreciated. And the last time we came in Manny opened the door and greeted us, it was so nice, all that makes you feel welcomed and that they care and want to help the customers. After all we are the ones who keep you in business. More

Oscar was very helpful, polite, and respectful! We appreciated the evaluation of our vehicle it gave us piece of mind. We appreciated the evaluation of our vehicle it gave us piece of mind. More

The work done by Lithia was professionally done and as timely as possible considering it was during Christmas and New Year’s. timely as possible considering it was during Christmas and New Year’s. More