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Lithia Chrysler Jeep Dodge RAM of Klamath Falls

Klamath Falls, OR

3.4
187 Reviews

2675 Washburn Way

Klamath Falls, OR

97603

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187 Reviews of Lithia Chrysler Jeep Dodge RAM of Klamath Falls

April 15, 2023

Took my wife's suburb in for its oil change Chad Stork treated me with good attitude and great and efficient service great visit More

by Steven jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Stork
Apr 19, 2023 -

Lithia Chrysler Jeep Dodge RAM of Klamath Falls responded

Steven, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Chramayne Macklin | Service Manager

January 13, 2023

From the greeting to driving out after service it was actually delightful! It was my 60k service & I waited the 4 hours. John checked on me several times to assure I didn't need anything to be comfortabl More

by SLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Nichols, Brian Blake
Jan 19, 2023 -

Lithia Chrysler Jeep Dodge RAM of Klamath Falls responded

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, John Geraci | Service Manager

September 06, 2022

They left the track bar bolt out of my Jeep. I almost died. I would use Klamath Honda or the Toyota dealer for me mechanical work. Please stay away from this dealership for your safety. More

by FJ Cruiser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chad
Sep 08, 2022 -

Lithia Chrysler Jeep Dodge RAM of Klamath Falls responded

FJ, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Lithia Chrysler Jeep Dodge Klamath Falls does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, John Geraci | Service Manager

Sep 08, 2022 -

FJ Cruiser responded

Thanks, John, for getting back to me the day it happened. It was scary situation, but I think everyone involved learned something from it. Everything turned out okay and Lithia Body shop jumped through hoops to get us home safe. John the service advisor called me back several times to make sure everything was taken care of and asked if I needed anything. Thanks to everyone involved in resolving the issue.

August 07, 2022

Lithia dodge was a very nice place to visit. Clean, helpful, polite knowledgeable, even let me know things on my truck to get taken care of. More

by James
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arron, John Nichols
Aug 10, 2022 -

Lithia Chrysler Jeep Dodge RAM of Klamath Falls responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, John Geraci | Service Manager

June 28, 2022

The whole experience was great. The contact us and the response time was refreshing. I did everything online and Jeremy was helpful every step of the way. More

by PapaCronan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy
Jul 01, 2022 -

Lithia Chrysler Jeep Dodge RAM of Klamath Falls responded

Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that Jeremy was able to meet your needs. At Lithia Chrysler Jeep Dodge Klamath Falls, we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Sincerely, Brandon Berg | General Sales Manager

April 13, 2022

Everything went great, the price and service was excellent. I would buy from them again More

by cowboy4b
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Baxter and Brandon Berg
Apr 18, 2022 -

Lithia Chrysler Jeep Dodge RAM of Klamath Falls responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Christopher Walker | General Manager

January 01, 2022

Chad and the entire service center staff are not only kind,but very thorough. They are always upfront about service times and considerate of customers. Service techs appear to really know what they ar More

by SHASTAMOM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad
Jan 06, 2022 -

Lithia Chrysler Jeep Dodge RAM of Klamath Falls responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, Matthew Snipes | Service Manager

December 21, 2021

Justin is the guy to go to at lithia dodge... he got me into exactly what I wanted. More

by J
Recommend Dealer
Yes
Employees Worked With
Justin
Dec 27, 2021 -

Lithia Chrysler Jeep Dodge RAM of Klamath Falls responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Christopher Walker | General Manager

December 13, 2021

After a minor communication snafu, everything worked swimmingly. Justin was super responsive and listened clearly to my concerns. Chris and Anthony bent over backwards to make sure the problems I encoun More

by Vivit2_2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Brunnemer
Dec 16, 2021 -

Lithia Chrysler Jeep Dodge RAM of Klamath Falls responded

I do apologize for the initial difficulties you experienced. I'm glad to hear that things have been smoothed over. It is imperative to us that we make each experience painless and efficient. Please let us know if there is anything else you'd like to discuss. Sincerely, Christopher Walker | General Manager

December 11, 2021

Justin Brunnemer went out of his way to make you feel like you where part of lithia excellent customer service skills reasonable and sympathetic he understands people and is willing to go the extra mile More

by brunnemerdoug1338
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Brunnemer
Dec 15, 2021 -

Lithia Chrysler Jeep Dodge RAM of Klamath Falls responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. Sincerely, Anthony Rose | General Sales Manager

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