Lithia Chrysler Dodge Jeep Ram of Great Falls - Service Center

Buy a truck from out of State Buying a truck from out of State, Mike Kuiper and Mark from Parts have really taking care of me and my wife, would make this 8 hour trip again. Mike a Buying a truck from out of State, Mike Kuiper and Mark from Parts have really taking care of me and my wife, would make this 8 hour trip again. Mike and Mark have taken my truck to get wibdows tinted, Rhino Lined, mud flaps on and running boards, a great team these guys deserve some recognition. More

A terrible experience If I could give this business zero stars I would. My family owns a local business which has spent a considerable amount of money at Lithia Dodge Great If I could give this business zero stars I would. My family owns a local business which has spent a considerable amount of money at Lithia Dodge Great Falls. This ranges from: purchasing 4 vehicles from Lithia Dodge thus far, purchasing the bumper to bumper extended warranties that Lithia offers, having many vehicles detailed, purchasing the life-time oil changes, as well as paying for repairs on some of our fleet vehicles. Two of the Dodge trucks we own had differentials go out in them (both trucks had lifetime bumper to bumper warranties purchased from Lithia). We took them to Lithia in February. The shop manager, Bill, informed us that they were looking for a vendor to start manufacturing the differentials and there was no time frame as to when that would be. Later in February, Bill told us that they were approved to be replaced, and just waiting on parts. As my business relies on my vehicles I needed to check on them regularly. In mid-March we were told there was still no time frame. At the end of March Bill told me that he had gotten approval from the warranty company to purchase the parts from an outside vendor, he just had to find them (I later found out this was also a lie as, when I called the warranty, that request had never been submitted by Bill and therefore was never approved). By mid-April Bill said he had checked with Randy’s Ring & Pinion & all other Montana based auto parts suppliers and couldn’t find them anywhere, so the differentials would be on hold until they were located. In June Bill said Chrysler had gotten a new distributor and would ship them as soon as they were manufactured. By the end of June Bill told us they were manufactured and waiting on permission to be shipped to Lithia Dodge of Great Falls. We received the same feedback all through July & August. I also want to add that Bill told me specifically that he did not have to do business with me or honor my warranty purchased here. He told me that he could make me go to another Dodge dealer, knowing there is not another one in Great Falls. He informed me that the only reason he was doing business with me at all was because I had spent a considerable amount of money there. He told me that him and his shop guys didn’t like my attitude and that if I ever wanted to have my vehicles serviced or fixed that I needed to bring them candies, donuts, treats, and basically suck up to them and beg them to do it. I did buy them donuts twice and bring them some candies and treats. I was desperate for my work vehicles. In the beginning of September I called Randy’s Ring & Pinion and was informed that they have the differentials in stock for purchase and they had been available the whole time. In addition to all of this in February an employee of mine went to Lithia and requested a loaner vehicle. Lithia never called me and asked if I wanted this vehicle or would accept responsibility for it. I never signed any documents or contracts for this vehicle. They asked my employee to sign a blank form with only the year, make and model of the vehicle on it, so they knew who had it and where it was; the employee signed it. The jeep was returned in the end of July/ beginning of August. Last week I sent two of my managers to pick up my trucks so I could have my own mechanics fix them as I need them to run my business and am losing too much money trying to get Lithia to fix them. My managers were told that before my trucks could be released to them, Bill needed to know what we were doing about the repair costs to the loaner vehicle. The loaner vehicle was not wrecked or damaged; the repairs included: a new paint job, detailing, a new windshield, etc.. My manager informed Bill that I am not legally liable for this loaner vehicle as I never consented to it being released to me or signed any contacts r legally binding documents for it. Bill insisted that I did. My manager brought me a copy of such contract, which was filled out by multiple people in different color pens at different times. They had taken the blank one they had the employee signed for and added my name and address, with someone else’s phone number and another person’s signature. Nothing was accurate on it and I had nothing to do with this contact. I had never even seen a copy of it. More

Oil change The oil change went well, however my locks on my car do not work. I can't lock my car with my key fobs and the automatic locks do NOT work. I just bou The oil change went well, however my locks on my car do not work. I can't lock my car with my key fobs and the automatic locks do NOT work. I just bought my car this past September. It's a 2015 Santa Fe and we also just bought a 2002 Grand Prix in April. I have replaced the batteries in the key fobs when I got my oil changed. They still don't work. I need to find out what's going on with my locks. I just bought this vehicle, I love my Santa Fe, but why are my locks not working and since it's a new car to me why should I have to pay $105 to find out what's wrong when I have only had my car for 8 months? More

Lack of Integrity Our vehicle was at lithia for over 3 months, after 3 return trips to the dealership after the problem supposedly being "fixed". During the time a serv Our vehicle was at lithia for over 3 months, after 3 return trips to the dealership after the problem supposedly being "fixed". During the time a service a new person was hired who did seem more "on it" The vehicle never ran properly, decided to take it to another mechanic to see if they could fix the problem. They could fix problem, however, it appeared to them that no previous work had been done on the vehicle except the codes re-set. The complete lack of communication while the vehicle was in the shop, and the lack of integrity at Lithia has been horrifying. If you have a problem with your vehicle I suggest to take it to a different mechanic. More

Review They were very fast efficient. I dont have any problems afterward. I feel completely comfotable leaving my car with them. They got me in right away an They were very fast efficient. I dont have any problems afterward. I feel completely comfotable leaving my car with them. They got me in right away and i only waited 30 minutes. More

Love this place! I would like to share with you a recent experience I had with your dealership. I had been experiencing some problems with tire pressure variances on m I would like to share with you a recent experience I had with your dealership. I had been experiencing some problems with tire pressure variances on my 2015 Jeep Grand Cherokee. I am new to Great Falls and my husband was out of town when the event occurred. I’ve heard horror stories of females going in to car related businesses for an oil change and coming out with a new engine and chassis. I was a little apprehensive to say the least. However, you have a spectacular young man by the name of Jamichael who assisted me. Jamichael was very reassuring that the best of care would be taken with my vehicle to return it to par condition without any unwarranted repairs. He arranged a service appointment for my vehicle (the appointment was less than 24 hours from my contact with him) and he offered to arrange to get me to work so I did not have to wait around. It was a great experience and the very next morning, I was on my way after a simple tire repair. What great service! And, as a bonus I found a car dealership I can trust. Thank you Jamichael! More

Un-Professional When someone schedules and appointment, and you're on time to drop your car off. Your car should be brought in and serviced according to the the sched When someone schedules and appointment, and you're on time to drop your car off. Your car should be brought in and serviced according to the the schedule that was provided by the service dept. Here I am, standing here because there is no seating due to other people, waiting, after their appointed time to have their vehicle serviced. It's 45 minutes past my appt time and my vehicle still has yet to be brought in for the simple oil change. This is b.s. More

Fast, Efficient Service Free of Charge! The folks in the service department of Lithia Chrysler Jeep Dodge RAM of Great Falls are the best in their field it has ever been my pleasure to work The folks in the service department of Lithia Chrysler Jeep Dodge RAM of Great Falls are the best in their field it has ever been my pleasure to work with. For example, they have repeatedly made repairs to minor damage on my RAM pickup truck in a swift, efficient manner and they have done so free of charge! If I could give them six stars, I would! More

Emissions warranty Shawn and Dustin did a great job helping me on a Saturday and a follow up on the following Thursday after parts arrived. They went out of their way to Shawn and Dustin did a great job helping me on a Saturday and a follow up on the following Thursday after parts arrived. They went out of their way to help me out when I was over 1200 miles from home. More

my exoerience Jeff is always a great guy to deal with, very courteous and positive! the service department does a great job, everyone is pretty helpful, that's why Jeff is always a great guy to deal with, very courteous and positive! the service department does a great job, everyone is pretty helpful, that's why we go there. More