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Lithia Chrysler Dodge Jeep Ram of Great Falls

Great Falls, MT

4.7
437 Reviews
Lithia Chrysler Jeep Dodge of Great Falls is focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. Lithia Chrysler Jeep Dodge of Great Falls, located in Montana's "Electric City" became a part of the Lithia Motors family of dealerships in September 2004 after being acquired from Pierce's Dodge City. Lithia Chrysler Jeep Dodge of Great Falls, near the surrounding areas of Great Falls, Cascade, Monarch, Dutton, Belt and Ulm Montana, features a wide selection of new and used cars, trucks and SUVs. Our inventory includes new models such as the Chrysler 300, Chrysler 200, Chrysler 200 Convertible, Town & Country, Compass, New 2011 Grand Cherokee, Durango, Liberty, Patriot, Wrangler, Avenger, Caliber, Grand Caravan, Challenger, Charger, Nitro, Journey, RAM 1500, Ram 2500, and Ram 3500.
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4025 10th Ave S

Great Falls, MT

59405

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Showing 437 reviews

September 21, 2023

After having an extremely frustrating service when management and galene all got involved and stepped up my truck is now fixed and I'm happy with what went on on the last service thank you for steppin More

by ply340fan
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaylene
Sep 23, 2023 -

Lithia Chrysler Dodge Jeep Ram of Great Falls responded

We appreciate you taking the time to write a positive review and sharing your experience with our Service Team. It's great to learn your vehicle is tuned up and back on the road in superb condition! Please let us know if there is anything else we can do for you here at Lithia Chrysler Jeep Dodge of Great Falls. We are more than happy to help.

September 09, 2023

Great custoner service always! Devin and his team take great pride in their work. I have had the best Service Advisers here: Jordan, Kaleb helped me out today. I bought my Grand Ch More

by Lu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin, Kaleb
Sep 11, 2023 -

Lithia Chrysler Dodge Jeep Ram of Great Falls responded

Hello, we are grateful you took the time to leave this positive review. It is pleasing to learn that our Service Team provided you with high-quality service and world-class customer care during the service on your Jeep Grand Cherokee. Please let us know if you have any further questions and thank you again for choosing Lithia Chrysler Jeep Dodge of Great Falls.

September 08, 2023

Sean our sales guy was superb in every way! He has sold us two vehicles in the last 3 years and both experiences were positive. More

by dewey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitch in finance
Sep 09, 2023 -

Lithia Chrysler Dodge Jeep Ram of Great Falls responded

Hello, we are grateful for your amazing five-star review of Lithia Chrysler Jeep Dodge of Great Falls. It makes us glad to know our Sales Team sold you two vehicles in the last three years and provided you with positive experiences. Congratulations on your purchases and we are so grateful for your business, Dewey.

August 31, 2023

Do not buy from this dealership. Joe and Max are not to be trusted. Drove 3 hours to buy a Truck. It looked like someone had thrown a party inside of it with smoothie stains on the More

by Ashnicolls
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Joe, Max
Sep 02, 2023 -

Lithia Chrysler Dodge Jeep Ram of Great Falls responded

Hello, We take your feedback seriously here at Lithia Chrysler Jeep Dodge of Great Falls. It would be appreciated to have the chance of connecting with you further regarding the experience our Sales Team provided you while visiting to purchase the vehicle in question. Please email me your preferred contact information. Thank you, Brian Belderrain General Manager Bbelderrain@lithia.com

Sep 02, 2023 -

Ashnicolls responded

You have our contact information. In fact, you have our contact info, dinged our credit and have that info as well. We disputed the $1000 charge you have still not returned. You want to talk about this experience then do the right thing and return our money. Not surprised with your years of one star ratings. I've already started contacting others that have complained about you screwing them over too and some form email reply will neither make things right nor stop me from doing what I can to make sure you don't continue doing this to other potential customers.

August 29, 2023

Jordan is great to deal with in the service department. My truck needed a serious engine repair and they got me taken care. More

by Clark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan
August 19, 2023

Sean, our dealer representative was awesome. He shepherded through the process from the beginning, friendly, hands-on supportive. Enjoy to do business with the process of completing the transact More

by wtwar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Lithia Chrysler Dodge Jeep Ram of Great Falls responded

Thank you for your kind review of Lithia Chrysler Jeep Dodge of Great Falls. We are ecstatic to learn that our Sales Team was friendly and supportive throughout your experience with our location and we hope you take care!

August 15, 2023

Great service. Friendly staff. Went out of way to provide answer to question. Shuttle service provided home & back which prevented a long wait for me. Awesome! More

by Ralph0808
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t use these services
Aug 17, 2023 -

Lithia Chrysler Dodge Jeep Ram of Great Falls responded

We are so pleased to have your positive five-star review. Thank you for your trust in our Service Team here at Lithia Chrysler Jeep Dodge of Great Falls to provide you with great service and go out of the way to answer your questions. It makes us proud our Shuttle service gave you a ride home and prevented you from a long wait, which is awesome. Should you need anything else, we are always here to help.

August 15, 2023

Without an appointment, Gaylene got us in and out in a more than reasonable time. Gaylene is an extremely important person in the service department. She is five stars all around.!!! Extremely happy and p More

by Tabsfam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gaylene Clarke
Aug 16, 2023 -

Lithia Chrysler Dodge Jeep Ram of Great Falls responded

Hi, we are so excited to read that our Service Team was able to get you in without an appointment and also assisted you in a timely manner. It is great to know you extremely happy, and pleased working with our team at Lithia Chrysler Jeep Dodge of Great Falls. Thank you so much for taking the time to appreciate our team and leave us a 5 stars. Your business is valued, we look forward to working with you again in the future. Have a great day!

August 10, 2023

Great experience start to finish. Shawn was extremely helpful and made the car shopping experience a breeze. More

by Sean
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Larson
Aug 11, 2023 -

Lithia Chrysler Dodge Jeep Ram of Great Falls responded

Sean, sounds like you had a great visit at Lithia Chrysler Jeep Dodge of Great Falls from start to finish, which makes us very happy! We are glad to learn that you had a stress-free, easy experience with our Sales Department. If we can assist with any further automotive needs, please reach out to us here at Lithia Chrysler Jeep Dodge of Great Falls.

August 08, 2023

Excellent buying experience. Shawn Larson was my salesman and Mitch took car of financing. Everyone was very professional, friendly and helpful. I bought the truck of my dream More

by wildchild3454
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitch
Aug 08, 2023 -

Lithia Chrysler Dodge Jeep Ram of Great Falls responded

Thank you for taking the time to leave this amazing review. It is so great to know our Sales team provided you with an excellent buying experience. Professional, friendly, and helpful assistance is always valued here at Lithia Chrysler Jeep Dodge of Great Falls. We hope to see you here again in the future. Congrats on your new truck!

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