Lithia Chrysler Dodge Jeep Ram of Great Falls

Purchase of 2011 Toyota Rav4 I was online looking for a Toyota Rav4 when the one at your dealership popped up. I filled in my phone and email address and was almost immediately c I was online looking for a Toyota Rav4 when the one at your dealership popped up. I filled in my phone and email address and was almost immediately called back. We when actually came to the dealership to see the vehicle the original sales person was out ill and we began conversing with Jeremy. He was more than helpful and we ended up purchasing the vehicle. More

Sales experience Brent Viste was your salesman that assisted us in purchasing our new truck. He is a nice young man and very professional. He answered all of our quest Brent Viste was your salesman that assisted us in purchasing our new truck. He is a nice young man and very professional. He answered all of our questions. More

After they have the check they're done with you! CAN SOMEONE COPY AND PASTE TO REVIEWS ON LITHIA's PAGE!! THEY BLOCKED ME!!! I financed a 2011 Jeep Grand Cherokee Laredo on 01/06/17 with the deale CAN SOMEONE COPY AND PASTE TO REVIEWS ON LITHIA's PAGE!! THEY BLOCKED ME!!! I financed a 2011 Jeep Grand Cherokee Laredo on 01/06/17 with the dealership. The dealer told me it was a Q-Certified vehicle, which meant it is guaranteed a limited powertrain warranty and that it also went through an extensive inspection. He told me the only thing wrong with the car was a small dent on the driver side door. I believed this to be a great deal. 2 days later on 01/08/17, the vehicle's steering wheel and brakes locked up while going 40mph on the highway, luckily we were on an empty straight rode or this could have been life threatening. After we coasted to a stop, the vehicle would not start after several attempts. The vehicle was hardly driven at this time and had 1/4 tank of gas. We called Lithia and they told us that they sold us the vehicle before repairing 2 recalls. They said it was the fuel pump relay that needed to be repaired. They gave me Jeeps recall line and I was able to get the vehicle towed to the nearest repair shop Northern Chrysler in Cutbank, MT. N. Chrysler told us that the vehicle's recalls had already been repaired and the vehicle needed a new fuel pump and this was not covered under recall. I called Lithia again on 1/12/17 to tell them the issue and they still refused to help me with any repairs. So I called the bank who approved me, American Credit Acceptance on 1/12/17, They said I could back out of the deal. I called Lithia with this information and then they offered to come and get the vehicle and offered a loaner while it was repaired. On 1/14/17, Lithia called and said that Kenny with the repair shop at Northern Chrysler said the car started and it was because of bad gasoline. They said they were still going to go get it and Jeremy told me they wanted to run another inspection on the vehicle in their own facility and that I could come get the vehicle on 01/15/17. I picked the vehicle up at the dealership 138 miles away from my home town at my own expense. Then on 01/26/17, the same issue happened. The vehicle would not start and will not attempt to start. My husband called Lithia to try to resolve the issue and Jeremy told him "What did you want us to do take the entire vehicle apart!?" He was not offering any advice or help on resolving this so my husband hung up after a heated conversation. I called Lithia back and asked to speak to the store manager, the secretary told me she would give him my number and he would call back. Shortly after, the manager called back and asked what was happening. I told him that the same issue was happening and I wanted this issue resolved or a new car because this deal was bad. He told me "You got a great deal, I can't help your credit, I don't pay your bills." He told me to call Q-Certified and that it would cover this repair. He also told me it was my own fault because I did not purchase an extended warranty. I felt his comments were very degrading to me and he was not willing to work with me in anyway. I was very upset and angry and hung up on him. I still have not received a call back after hanging up on him. I pay a large amount a month for this vehicle. I also called and spoke with Greg at Q-Cert. and he told me that because the vehicle was not owned for 30 days, Lithia was responsible for the repairs and that they know this. I called Lithia Corporate office in Oregon and spoke to Melinda. She told me she would try to mediate and I have still not received a call back. This business is very unprofessional and the salesmen do not disclose the vehicles true condition especially after taking it to their shop for another inspection. For not driving a vehicle for even 2 weeks at this time I feel cheated and have filed a claim with Consumer Protection Agency, Lithia Corporation, The Federal Trade Commission, and American Credit Acceptance. Lithia also erased my review of their company on their facebook page and blocked any access to comment or post on their page. More

First time buyer I gave a 5 star review because the service I received while at Lithia of Great Falls was second to none. From the moment I walked in the door I had s I gave a 5 star review because the service I received while at Lithia of Great Falls was second to none. From the moment I walked in the door I had someone to assist me every step of the way. Having never felt pressured to buy, the guys helped me pick out an affordable vehicle in my price range and even found a creditor willing to take on some not so perfect credit. Kudos to Josey and all the folks at Lithia on helping me with my move here to Great Falls! More

It was a very courteous experience and pleasant experience The salesmen were helpful in locating a vehicle that would serve our needs. They were courteous and professional. Thins were done in a timely manner The salesmen were helpful in locating a vehicle that would serve our needs. They were courteous and professional. Thins were done in a timely manner More

Amazing assistance! The team at Lithia in Great Falls are amazing to work with and make sure their customers are happy. They go above and behind to help you get in a vehi The team at Lithia in Great Falls are amazing to work with and make sure their customers are happy. They go above and behind to help you get in a vehicle. More

Very Professional and GREAT CUSTOMER SERVICE. I would give these guys 100/10. They are very helpful. Josey is so professional and he would work on your documents until he gets it done. You can con I would give these guys 100/10. They are very helpful. Josey is so professional and he would work on your documents until he gets it done. You can contact him at anytime and he will answer you in few minutes. Jesse is a funny guy and made the process very quick and easy. I LOVE THIS PLACE. Thank you so much Josey and Jesse. More

Easy and hassle free I recently went into Lithia looking for a new vehicle. I told them right off the bat I had no money down and was a little upside down on my car. The c I recently went into Lithia looking for a new vehicle. I told them right off the bat I had no money down and was a little upside down on my car. The car salesman said don't worry we work miracles! Long story short is they did work miracles I walked out with a brand-new 2017 jeep! The experience was quick, easy and hassle free! Would recommend to everyone! More

Fast, Painless GREAT new to us car This was our first purchase from Lithia of Great Falls. Jeremy went right to work for us and did not stop until we were happy with our purchase. The p This was our first purchase from Lithia of Great Falls. Jeremy went right to work for us and did not stop until we were happy with our purchase. The process was painless and fast. We will definitely be back to purchase another vehicle. Thanks so much Jeremy and Mike for helping us get into this GREAT car. More

Review They were very fast efficient. I dont have any problems afterward. I feel completely comfotable leaving my car with them. They got me in right away an They were very fast efficient. I dont have any problems afterward. I feel completely comfotable leaving my car with them. They got me in right away and i only waited 30 minutes. More