Lithia Chrysler Dodge Jeep Ram of Great Falls

I had a 9:00 am appointment which I had made several weeks before, had the vehicle to the shop at 8:30 am. I am from out of town and had several things to do while my vehicle was supposed to be getting weeks before, had the vehicle to the shop at 8:30 am. I am from out of town and had several things to do while my vehicle was supposed to be getting worked on (oil change and to check out why it sometimes smells hot). Received a text that if I needed anything to text back to the text message that was sent to me. I texted...no response, called, said that it wasn't done yet. At 2:10 pm got a courtesy ride back to the dealership to see that my vehicle had not even been moved yet. Left without getting any work/oil changed done. This costed me a day of work, gas and 2 hours of drive time one way. Thanks Lithia, for wasting my time! More

Thank you for your great knowledge and care every single time we need anything from a service & oil change to question about our vehicle. time we need anything from a service & oil change to question about our vehicle. More

The best service and sales. Thank you Lithia Dodge in Great Falls, Mt service is Awesome. They are truly the best. Thank you Lithia Dodge in Great Falls, Mt service is Awesome. They are truly the best. More

Amazing service department! ! Amazing parts and sales department! I will continue to go to them!!! ! Amazing parts and sales department! I will continue to go to them!!! More

I just had my car serviced at this dealership, and had excellent service. They were fast and very thorough. excellent service. They were fast and very thorough. More

I wouldn't recommend this dealership to anyone. We had sales agreement that things would be fixed on this vehicle which they've had for almost 2 weeks. It's been a tooth and nail fight to try and g We had sales agreement that things would be fixed on this vehicle which they've had for almost 2 weeks. It's been a tooth and nail fight to try and get them to hold up their end of the agreement. I've been told 3 different eta's on the part and now I'm being told the 11th of March. No sales manager, service manager, or general manager will even give me the common curtousey of a returned phone call. At this point I'd just assume get my money back and buy from somewhere else. More

I would recommend this dealership to absolutely everybody. Austin was the most helpful salesman, worked with me one exactly what I needed, answered any and all of my questions, and was able to sell everybody. Austin was the most helpful salesman, worked with me one exactly what I needed, answered any and all of my questions, and was able to sell me my dream vehicle. I have nothing but amazing things to say about this dealership, how easy it was to get approved and in a vehicle, and how fantastic my salesman was. More

Absolute always best customer experience! The mechanics in the shop and the service advisors are 100% top-notch. They know their customers, they have mechanical knowledge up at the service de The mechanics in the shop and the service advisors are 100% top-notch. They know their customers, they have mechanical knowledge up at the service desk, they’re always on top of things, and I want everybody to know that the main reason I keep buying these vehicles is because of this service department! More

The service is so different from other dealerships. They call you back, they keep you updated as to the status of the repair, AND offer a courtesy pick up and delivery!! They call you back, they keep you updated as to the status of the repair, AND offer a courtesy pick up and delivery!! More

Devan and his service department team took excellent care of me! I can be a tough customer, but they did a great job! of me! I can be a tough customer, but they did a great job! More