Lithia Chrysler Dodge Jeep Ram of Great Falls

Craig was amazing. He got answers for all of my questions. Was patient with my very talkative 5 year old. John In financing got me the best deal possible, and was nice to work with. It was a very p questions. Was patient with my very talkative 5 year old. John In financing got me the best deal possible, and was nice to work with. It was a very pleasant experience. More

We were traveling cross country when I experienced problems with our Jeep. The staff was very courteous and treated me like a regular customer. The problems were resolved in a timely fashion and to my problems with our Jeep. The staff was very courteous and treated me like a regular customer. The problems were resolved in a timely fashion and to my great satisfaction. They saved my vacation. More

I recently had my 2012 SRT8 Challenger in for some routine maintenance and all the work was done to my satisfaction. I was able get an appointment that fit my schedule on a day that worked for me. V routine maintenance and all the work was done to my satisfaction. I was able get an appointment that fit my schedule on a day that worked for me. Very importantly to me, I was able to request and get the Technician, Heath, that I trust to work on my Challenger. He has serviced my Challenger several times over the years and the work is always quality and on time. Steve in Parts made sure I got the exact parts I wanted, to do the service. The Service Advisor, Kathy co-ordinated everything and all went smoothly. Thank you. More

The sales staff were all very professional and helpful especially Shawn. Management was helpful in making the process of the deal favorable for all parties. especially Shawn. Management was helpful in making the process of the deal favorable for all parties. More

Our sales person was very helpful and a joy to be around. The warranty person and financial person could learn from him on how to keep you up beat, I mean we just bought a vehicle from the company.... but al The warranty person and financial person could learn from him on how to keep you up beat, I mean we just bought a vehicle from the company.... but all in all the sales person was the reason we went with what we bought... More

Everyone was friendly and efficient. John was honest and upfront with all information. No gimmicks! Selected a vehicle, drove it, made the deal, did the paperwork- all in under 2 hours!! upfront with all information. No gimmicks! Selected a vehicle, drove it, made the deal, did the paperwork- all in under 2 hours!! More

Helped me get into 2 vehicles which are great, the dealer we had was awesome, his name is austin. I recommend him to all my family n friends. The dealership also helped my daughter which is a new purchaser we had was awesome, his name is austin. I recommend him to all my family n friends. The dealership also helped my daughter which is a new purchaser of a vehicle. She is satisfied and so am I. More

Great experiences with Lithia Motors of Great Falls. We have purchased numerous vehicles from them over the last 15 years. subsequently we’ve had many dealings with the service department. Our original sal have purchased numerous vehicles from them over the last 15 years. subsequently we’ve had many dealings with the service department. Our original salesman was Brent Vesti who was extraordinarily professional in helping us put together our vehicle purchase packages! We have recently ordered a vehicle to be built and our dealings with Kathie Rhoden and Craig Sherbondy has confirmed our faith in dealing with this company. I want to mention the service department as well. We would not have purchased as many vehicles as we have, were it not for their service department. Recently we had a problem with aftermarket headlights on a used Jeep we had purchased a few years ago. Brent Viste (our former salesperson), now a service writer, worked diligently with the service technician to find a resolution to the problem. They researched what could be done, offering me choices, including prices so I could make an informed decision. I think they went above and beyond anything I’ve seen from other shops I’ve had dealings with! The headlight repair was done quickly and to my satisfaction, I can’t rate them any higher or I would. Great choice moving Brent to a service writer position,he actually cares about the customer! Devon the service department manager has also been extremely helpful. Obviously we are very happy Lithia customers! More

I searched for my vehicle from many different dealerships. Found the vehicle I liked located at this dealership. I live in a different state. This has been the worse experience I have ever went t dealerships. Found the vehicle I liked located at this dealership. I live in a different state. This has been the worse experience I have ever went through. The deal finalized on the 7th didn't even receive the vehicle until the 19th, which I understand is not the dealers problem, but I did reach out to the GM of the dealership Brian Belderrain with my concerns to which I could not even get a reply. Did the whole buying process online and on phone due to being out of state. Told my sales person Shawn Larson specifically that I wanted coverage to cover if I scrape a wheel to have it fixed or if I puncture a tire to have it replaced. I was assured that everything will be taken care of by the coverage I purchased. I hit a curb and took it in to have the wheel fixed. To which the warranty provider denied my claim stating that they would only fix the wheel if the wheel was bent or cracked. Upon reaching out to my sales guy Shawn Larson to inform him of the denial, he told me that the fiance manager was not in until tomorrow morning but that we would get it taken care of. To which I waited until 5:41pm the next day to text and say that I haven't heard anything. Shawn's reply to me of "Bes been busy doing deals. Give it a bit." is completely unprofessional. Not to mention I did not receive the call from the fiance manager until 11am the NEXT day. After speaking with the fiance manager Shawn Arnold he informed me that the coverage would only cover if there was extensive damage to the wheel like if the outside edge was chewed up. I hit a curb and the outside was chewed up. He began to say that it would only cover if the wheel had to be replaced, which I already knew now because the claim was denied, and this is completely different and complete deception of what I was told I was purchasing, so I asked what about the tires if I puncture them will they be replaced? The fiance manager Shawn begins to tells me that they might replace them on the drive axle but that he's not sure and that he's not sure if they would replace all four...... What exactly did you sell me then because apparently this coverage only covers very specific guidelines that are impossible to meet and that were clearly not what I wanted it for. Shawn continues to say "yeah so we can just cancel that if you like." OK... that doesn't address my issue at all. After hearing this news I reached out to my sales person Shawn Larson again to see what could be done. Shawn instantly tried to accuse me of claiming pre-existing damage and said that he wasn't dishonest. To which I informed him that I hit a curb and was trying to claim that and didn't know what he was talking about with pre-existing damage. I have everything in text message and emails to back my claims. The lack of communication through the whole process, being told constantly by my sales person Shawn Larson to give everyone time, and the pure lack of compassion for customer service is unacceptable. No one is jumping to right this wrong, not even the General Manager of this location Brian Belderrain who I emailed and couldn't even get a response. If you are looking for a quality car buying experience, PLEASE PLEASE PLEASE save yourself the heartache and spend your hard earned money elsewhere where it will matter and you are not just another sale or a other number. More

Purchased Jeep this weekend from Great Falls Lithia CJD. Great experience! Sales team of Jeremy, Shawn, and Brian, second to none. Do yourself a favor if your in the market for vehicle go to Lithia CJD Gre Great experience! Sales team of Jeremy, Shawn, and Brian, second to none. Do yourself a favor if your in the market for vehicle go to Lithia CJD Great Falls! More