Lithia Chrysler Dodge Jeep Ram FIAT of Spokane

The gentleman who helped me was great. The rest of the service department sucked. Over half of your staff wasn’t wearing masks. Why not service department sucked. Over half of your staff wasn’t wearing masks. Why not More

Everything went very smooth and made me feel very comfortable and made the whole process very easy to buy my new Jeep highly recommend John comfortable and made the whole process very easy to buy my new Jeep highly recommend John More

Wonderful customer service!! Friendly staff and high quality work. Always bring my Jeep here for service because I know it will be done with the best quality. quality work. Always bring my Jeep here for service because I know it will be done with the best quality. More

there’s no point to even say much. Nothing ever changes with the customer service here. Walked into my appointment and told that they can’t find my appointment in the system. Told me to wait a minute and with the customer service here. Walked into my appointment and told that they can’t find my appointment in the system. Told me to wait a minute and had me standing there for 10 minutes & ignored . Finally a guy asked if I had been helped. honestly I hate this location. More

Working with Greg Tiemann was a pleasure. My husband and I were more than pleased with his attention to detail from start to finish. Yes I were more than pleased with his attention to detail from start to finish. Yes More

I purchased a brand new Jeep Grand Cherokee 2 years ago from this dealership. Not that long after purchasing the radio sounded very bad and would make popping noises. I took my vehicle back multiple times from this dealership. Not that long after purchasing the radio sounded very bad and would make popping noises. I took my vehicle back multiple times to the service department and continued to have the same problems. Eventually the problems got worse where my radio would freeze and volume was totally off. Some days it would work some days it didn’t. I took the vehicle back in and had the service guy call me and tell me since they couldn’t duplicate it and there was nothing they could do. He also began to tell me I needed the Uconnect service plan in order to get Bluetooth and going on about how I didn’t have XM radio subscription either. Not addressing any of my concerns. I pleaded with him that I have had issues with my radio for two years now and I am tired of this not getting it resolved. I asked to speak with the manager or anyone that could help me escalate this. He refused and said he was the one to talk with and his manager was out of town. Very rude and belittling. He gave me no choice but to hang up with him and reach out to the General Manager of the dealership. The general manager was helpful and seemed very concerned about my issue. He was able to escalate and order a new radio. I have had nothing but great experiences with the dealership but the one seed in the service department made for a terrible experience. More

I always have had a great experience. The service people are super nice! I love the reminders of when service is needed and they have been great to work with. are super nice! I love the reminders of when service is needed and they have been great to work with. More

My salesman was awesome - made my experience fun and found me exactly what I wanted - very happy with my new car - thank you lithia!!! Yaee found me exactly what I wanted - very happy with my new car - thank you lithia!!! Yaee More

With the exception of getting to the DMV and the title application paperwork was for Oregon instead of Idaho and spending an hour there trying to get the title agent to send over the correct paper when it application paperwork was for Oregon instead of Idaho and spending an hour there trying to get the title agent to send over the correct paper when it should have only taken a few minutes, everything was great. More

Good service department. Friendly service manager. Timely appointment and work. Location is convenient to our neighborhood. We will be back when we get our car top carrier to be installed. Timely appointment and work. Location is convenient to our neighborhood. We will be back when we get our car top carrier to be installed. More