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Lithia Chrysler Dodge Jeep Ram FIAT of Spokane
Spokane, WA
1,308 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 24, 2020
Not impressed with the service department. I paid for a diagnostic and then they just kept replacing parts til they got it. Then my truck was returned to me with the seat not put back correctly and a warni diagnostic and then they just kept replacing parts til they got it. Then my truck was returned to me with the seat not put back correctly and a warning light on the dash. I had to call Scott Brewer to get it fixed. Very poor quality workmanship. More
by 1kdailing
Verified CustomerEmployees Worked With
Scott Brewer
March 24, 2020
Lie to customers claim to have fixed the problem, but then you have to bring it back for it to be fixed on 3 separate occasions. Tech's have no idea what they are doing. Broke my tire sensors then the de then you have to bring it back for it to be fixed on 3 separate occasions. Tech's have no idea what they are doing. Broke my tire sensors then the dealer expects me to pay for it when it was the tech who broke it. No free oil changes when you buy a warranty. These guys use the Mopar warranty to fix the issues the car they just sold you has. They know what's wrong before they sell it. That's why they rope you into paying for a five thousand dollar warranty. That way they don't pay a dime out of pocket to fix the issues the automobile has. Bad business and I will never buy a car from this place ever again. Poor everything over all. More
by JARJARBINKSTAR80
Employees Worked With
Rob Croswhite, Chris DeJulia, Nicolas Galletti, Lucas Prahm, Julie Winkler, Scott Brewer, Josh Charbonneau
March 24, 2020
Everyone at Lithia Newport location is wonderful! They truly care about their customers and always go the extra mile. I highly recommend them to everyone I know. :) truly care about their customers and always go the extra mile. I highly recommend them to everyone I know. :) More
by macandrea
Employees Worked With
James Traphagan, Scott Brewer
March 24, 2020
With my diesel truck, i trust that their going to get my truck fixed right, each time. I can go get the same services done cheaper, but i trust that quality work at Lithia. On another note, im not impressed truck fixed right, each time. I can go get the same services done cheaper, but i trust that quality work at Lithia. On another note, im not impressed with sales. During this last summer i spoke to a sales rep and waa trying to trade a vehicle. That sales rep was misleading and treated us poorly. We went to dishman dodge where the sales rep there gave us far superior service and traded our vehicle without any hassle. As far as the service department goes, we appreciate the quality of work in fixing and maintaining my truck More
by Bkking11149
Employees Worked With
Nicolas Galletti, Julie Winkler
March 24, 2020
Dropped off jeep For maintenance that was done in a very professional time was treating with honesty and respect Like they always have in the past with the services I’ve done on Dodge Ram.. experience is ve professional time was treating with honesty and respect Like they always have in the past with the services I’ve done on Dodge Ram.. experience is very outstanding service. More
by FRANKPATRICK62
Employees Worked With
Nicolas Galletti
March 24, 2020
Very helpful, nice people! Have purchased several vehicles for my family and myself. Their process is fast and without pressure. Thanks again. I also use their service department. vehicles for my family and myself. Their process is fast and without pressure. Thanks again. I also use their service department. More
by RCROSWHITE
Employees Worked With
Rob Croswhite, Chris DeJulia, Scott Brewer
March 24, 2020
Great service. Got me in really quick (2 days) and we’re able to find and use my extended warranty with no issues. I will definitely be back. able to find and use my extended warranty with no issues. I will definitely be back. More
by moshere8884
Employees Worked With
Nicolas Galletti
March 24, 2020
I was rushed out of there after driving 7 hours from Montana. Felt like my purchase wasn’t important. Not to mention never met my salesman who sold me the car over the phone. Ended up dealing with anoth Montana. Felt like my purchase wasn’t important. Not to mention never met my salesman who sold me the car over the phone. Ended up dealing with another salesman who rushed my purchase. Also, the gentleman who went on my test drove with me said “Are we done here?” when I was looking under the hood. Horrible experience but the car is everything I was looking for so that’s about all the good that came from it. More
by TYLERB284
Employees Worked With
Nathan Emmans, Jeff Boone
March 24, 2020
Thorough service. Very pleasant and responsive to my request for service. Got the vehicle in and out of service in a timely manner. Great job. request for service. Got the vehicle in and out of service in a timely manner. Great job. More
by SWBailey
Employees Worked With
Julie Winkler
