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Lithia Chrysler Dodge Jeep Ram FIAT of Spokane
Spokane, WA
1,308 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 31, 2020
Jennifer was very professional, knowledgeable, and pleasant. I took my Jeep Compass in for the annual oil change.And drove a new vehicle home due to the professionalism of all employee's. I took my Jeep Compass in for the annual oil change.And drove a new vehicle home due to the professionalism of all employee's. More
by ULTIMATEGOAL
Verified CustomerEmployees Worked With
Jennifer
March 30, 2020
Took my 2010 jeep patriot to two different dealerships, nothing resolved. Went to Lithia, got it diagnosed. Repaired in one day. Very satisfied. Jim. Thank you. nothing resolved. Went to Lithia, got it diagnosed. Repaired in one day. Very satisfied. Jim. Thank you. More
by JWMANAGEMENT
Employees Worked With
Julie Winkler
March 27, 2020
Went in for new tires that were purchased by the Elks Lodge, after an initial misstep with the wrong tires for my van, the Service team reordered the correct type. We showed for our appointment at 1 PM, Lodge, after an initial misstep with the wrong tires for my van, the Service team reordered the correct type. We showed for our appointment at 1 PM, myself, wife and grandson. The facility was very comfortable for waiting. We'll, after a couple of hours I started to get concerned that we weren't finished, when I spoke with Kris at the service counter I found that the Techs observed my brakes were bad, and the GM Scott had them ordered. At no expense to me. Another hour or so goes by and still not done, spoke to Kris again, he explained that my rotors needed to be replaced also. Which they also ordered and replaced. New bearings, seals, rotors and brakes all replaced. I cannot find the words to express my gratitude to all the Lithia Dodge employees involved in providing us with this awesome gift. Thank you all from the bottom of my heart, you made and old Marine very happy and tear up. More
by Mblaster47
Employees Worked With
Kris Love, and two Service Technicians, Scott Brewer
March 27, 2020
Julie is a gem! Friendly, positive, efficient, and professional!! The gent who met me at the service drive-through was also very welcoming and professional! professional!! The gent who met me at the service drive-through was also very welcoming and professional! More
by davidjameshunt
Employees Worked With
Julie Winkler
March 26, 2020
Lithia‘s Service Dept has far exceeded my expectations for a dealership. They all have been a pleasure to work with, especially my latest Service Advisor, Tony Hubbert. He consistently provided updates on for a dealership. They all have been a pleasure to work with, especially my latest Service Advisor, Tony Hubbert. He consistently provided updates on my back-ordered parts and went out of his way to get me back on the road! More
by rpete
Employees Worked With
Tony Hubbert- five stars!
March 26, 2020
Not a great experience I went in Jan 27, 2020 and bought a new Dodge Journey. Anna George was my sales rep. She was very kind and polite. However, I was given wrong inf I went in Jan 27, 2020 and bought a new Dodge Journey. Anna George was my sales rep. She was very kind and polite. However, I was given wrong information. The car I bought was "in transit" to be here within 2 weeks. Now I asked if the car I bought had remote start. Was told yes. It does not. I really wanted a car that had this, so I was excited. Also I was under the impression that the car seats were electric. They are not. Its a manual lever system to move up and down, etc. Now the car did not show up in 2 weeks...took 7 weeks. It got stuck in port, which I totally understand is out of their control. However, not once did I get updates with them calling or texting me. It was me who did the calling and constant texting to find out where my car was. Or showing up at dealership. Now after 4 weeks, they did give me a service car until mine arrived. They also paid for my first month payment that was due 3/12 as my car was still stuck in port and I was not going to pay on a car I didn't even have yet. Now I did trade in my 2005 Ford Escape XLT. The car was in good shape. Needed new alternator and oil change, and the normal wear and tear being 15 years old. I did not have my car with me at the time, so I was given $1000 for trade in. Now I find my car on Autonation at $5900 just reduced to $4900. Seriously?!? I understand businesses are in it to make a profit, but stop screwing the hard working people. I did say I should get at least $1500-$2000. Guess I didnt assert myself enough as I'm not a b**ch. Needless to say, wasn't a great experience. More
by 2711raerae
Employees Worked With
Chris George, Ann George
March 26, 2020
Went out of their way to make sure that everything that could cause my issue was checked and/or resolved. Jordan kept me up to date and involved me as needed in the process could cause my issue was checked and/or resolved. Jordan kept me up to date and involved me as needed in the process More
by Lance.pelton
Employees Worked With
Jordan
March 26, 2020
Great customer service in the Service department, quality work done but don't expect to get into a washed car after it's serviced unless your spending money on a major service. I prepaid for lifetime Full S work done but don't expect to get into a washed car after it's serviced unless your spending money on a major service. I prepaid for lifetime Full Synthetic oil changes and apparently I didn't spend enough for them to throw in a free car wash each time I bring my car in for service. That's upsetting to me because this is the 3rd vehicle purchased here and each time I bought the high end lifetime oil changes. I guess that doesn't mean much. Seriously thinking of purchasing my next vehicle where my purchase is appreciated more. I normally buy a different vehicle every 3 to 4 years and i know other dealerships appreciate return customers. Don't get me wrong, the sales men, managers, finance personnel and service department are very customer friendly, but I expected to get that much appreciated exterior wash on my vehicle after servicing it. Very Disappointed!!!! More
by CHALLENGER14RT
Employees Worked With
Julie Winkler
