Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lithia Chrysler Dodge Jeep Ram FIAT of Spokane
Spokane, WA
1,308 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,308 reviews
May 06, 2020
Their practices are aimed at your checkbook. I called ahead to get prices and when I went in they raised the price before the work was even done. Sure they smile and play nice but their practices are un ahead to get prices and when I went in they raised the price before the work was even done. Sure they smile and play nice but their practices are unethical in sneaky ways. I’ve had multiple experiences like this which have totaled several hundred dollars of extra charges. Seems like they make commission or get promotions based on how much extra they get out of their customers. More
by Pickles
Verified CustomerEmployees Worked With
Jordan
May 05, 2020
I had a great experience, I have purchased several vehicles from the store and their process makes it easy. I will continue to send my friends and family there. vehicles from the store and their process makes it easy. I will continue to send my friends and family there. More
by RCROSWHITE
Employees Worked With
Rob Croswhite, Chris DeJulia, John Berger, Christos Dogas, Nicolas Galletti, Casey Jones, Julie Winkler, Jeff Boone, Celina Eklund, Josh Charbonneau
May 04, 2020
The service department this time was fairly quick in completing the requested service. Both people I met were nice and personable. Only complaint is that the chairs in waiting area are way too low so I completing the requested service. Both people I met were nice and personable. Only complaint is that the chairs in waiting area are way too low so I had no where to sit comfortably. More
by patty.heath
Employees Worked With
Nicolas Galletti, Julie Winkler
May 04, 2020
The service department was friendly and quick to perform the oil change on both our vehicles. They informed us up front that it would take approximately one hour for each vehicle but were able to get each o the oil change on both our vehicles. They informed us up front that it would take approximately one hour for each vehicle but were able to get each one done in 45 minutes each. More
by kathymray
Employees Worked With
Nicolas Galletti, Julie Winkler
May 04, 2020
Wonderful and stress free experience I had such a wonderful experience with our sales gal Jennifer Hawk. My sister came in for a car with a bit of a low budget, and Jennifer went above an I had such a wonderful experience with our sales gal Jennifer Hawk. My sister came in for a car with a bit of a low budget, and Jennifer went above and beyond to find something that fit her needs. We had such a stress free and enjoyable experience. I cannot recommend this dealership, or Jennifer, enough. More
by SelahP
Employees Worked With
Jennifer Hawk, Scott Brewer
May 01, 2020
Will not recommend they were not easy to work with and I can in pre approved. It took over an hour wait as internet was down and our sales rep didn’t sit and talk with us she was out with out clients can in pre approved. It took over an hour wait as internet was down and our sales rep didn’t sit and talk with us she was out with out clients More
by TABATHA
Employees Worked With
Jennifer , Celina Eklund
May 01, 2020
Excellent service. The service people called and made sure they understood the issue and let me know of any possible costs ahead of time. I will use this dealership again for service on my Jeep sure they understood the issue and let me know of any possible costs ahead of time. I will use this dealership again for service on my Jeep More
by thomas.michael.williams
Employees Worked With
Julie Winkler
May 01, 2020
I have bought four cars from Lithia. The fourth one, a 2008 Dodge Nitro ended up smoking with a flashing check engine light on the way home. Had it towed back to Lithia, after a couple of days they figure 2008 Dodge Nitro ended up smoking with a flashing check engine light on the way home. Had it towed back to Lithia, after a couple of days they figured out what was wrong and they are going to fix it at their expense. This shows they care about their returning customers. Celina was pleasant to work with. Great salesperson. More
by alliespez
Employees Worked With
Celina Eklund
May 01, 2020
Check in was quick efficient. I was given a vehicle to use. Staff was friendly and service completed in timely manner. Good customer service. Very satisfied with staff use. Staff was friendly and service completed in timely manner. Good customer service. Very satisfied with staff More
by JLINTON1
Employees Worked With
Jordan, Julie Winkler
