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Lithia Chrysler Dodge Jeep Ram FIAT of Spokane
Spokane, WA
1,308 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 18, 2020
Julie really takes good care of us I really feel comfortable on the service that is being done. I like how I can drop my car off early in the morning before I go to work comfortable on the service that is being done. I like how I can drop my car off early in the morning before I go to work More
by tabathacox25
Verified CustomerEmployees Worked With
Julie Winkler
May 18, 2020
First rate service!! Took our 2012 T&C minivan to the “other” dealership and said everything was great! Took it to my personal mechanic and they found the issue and Lithia confirmed it was a known issue “other” dealership and said everything was great! Took it to my personal mechanic and they found the issue and Lithia confirmed it was a known issue and covered by a service bulletin and had it repaired in less than a week! And provided a free rental as well. These folks will have my business from now on! HIGHLY recommend them! Especially Julie in the service department. More
by pmooter
Employees Worked With
Julie Winkler
May 18, 2020
Service got me in for Oil change without appointment on Sat. Quick. Checked front and rear differential and was clean, no change required, appreciated the honesty. Sat. Quick. Checked front and rear differential and was clean, no change required, appreciated the honesty. More
by NITRO400
Employees Worked With
Nicolas Galletti
May 18, 2020
The service department is helpful and courteous. They are knowledgeable about the products they apply the paperwork to. When they state that they will call you as soon as an accurate assessment is fini are knowledgeable about the products they apply the paperwork to. When they state that they will call you as soon as an accurate assessment is finished they do. Their better than the sales department by a longshot. Thank you Jordon. More
by TWOMOOSETOK
Employees Worked With
Jordan
May 18, 2020
This dealership isn't my favorite. Every visit has one issue or another. Either someone tells me some bs about my car, harasses me about the car I drive or talks to me like I'm a complete idiot. I ask the issue or another. Either someone tells me some bs about my car, harasses me about the car I drive or talks to me like I'm a complete idiot. I ask them to do something and when the job is "complete " I have to ask to make sure it really was completed- the last visit it wasn't. And again, the excuses start flowing. Oh and whenever I get this survey, no one ever responds. They just make it really hard to not be a total Karen! More
by JB
Employees Worked With
Nicolas Galletti, Julie Winkler
May 16, 2020
Great customer service...very efficient friendly and an all around joy to buy a car from ... My salesperson Celina was great with no pressure to buy.. Highly recommended this dealership all around joy to buy a car from ... My salesperson Celina was great with no pressure to buy.. Highly recommended this dealership More
by LOVEMARYSHAWN
Employees Worked With
Celina Eklund, Josh Charbonneau
May 15, 2020
Quality service in a personable and professional environment. We have worked with Lithia for several years and will continue because of their commitment to quality service. environment. We have worked with Lithia for several years and will continue because of their commitment to quality service. More
by GNJ
Employees Worked With
Chris
May 15, 2020
This was our 2nd car in 10 days there. We got little used car for my daughter and New Jeep for my wife. Jennifer, our sales person, was just awesome with both purchases. Helped us find a safe car for used car for my daughter and New Jeep for my wife. Jennifer, our sales person, was just awesome with both purchases. Helped us find a safe car for my daughter and helped my wife pick out her new Cherokee. When I need a new truck we are calling her again. So big thank you to Jennifer and the dealership for making this a stress free, no pressure environment. R and K Snell More
by KIEBETH
Employees Worked With
Jennifer Hawk
May 15, 2020
Would not recommend. I have bought over a dozen vehicles and this was the worst experience. Celina told me there were no issues with the exterior before I gave her my card to purchase it as we are 4 hrs awa and this was the worst experience. Celina told me there were no issues with the exterior before I gave her my card to purchase it as we are 4 hrs away.. Showed up 3 days later and found that there were large chips on drivers side, on top of hood and the previous owner had scraped against something as it was scratched on the passenger side. No effort was taken to clean car before selling it. The inside was not detailed, cup holder had melted candy, which was also on the dial, ketchup on ceiling and glove compartment is filthy. Jeff took it to detail and they used paint pens for the chips and tried to buff out scratches. Interior they got rid of the ketchup. Everything else was still there. They took $300 off the price I paid and was supposed to mail us an extra paint pen but now Jeff won't return my messages so I doubt that will happen. On the way home, we discovered one side of the headlights were burnt out. And to top it off they sent us with a 3 day temporary sticker stating 5/12/12. Its 2020!!! I don't even want to give this dealership one star. I recommend you not buy a car from them and check it over carefully as they didn't even fill the windshield wiper fluid. They pretty much took the car on trade and washed it. More
by MTWATERBABY
Employees Worked With
Jeff Boone, Celina Eklund
May 14, 2020
Jennifer was awesome, even though it was a used car my daughter she treated us like we were buying a new car. When we are ready to buy a new car our first call will to her. daughter she treated us like we were buying a new car. When we are ready to buy a new car our first call will to her. More
by KIEBETH
Employees Worked With
Jennifer Hawk
