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Lithia Chrysler Dodge Jeep Ram FIAT of Spokane
Spokane, WA
1,348 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 15, 2020
Great Service in the Service Department and Parts Department. Answered ALL my questions! My vehicle appt. was great and the time allotted was spot on! I will be returning for future services. Department. Answered ALL my questions! My vehicle appt. was great and the time allotted was spot on! I will be returning for future services. More
by cbair
Verified CustomerEmployees Worked With
Sorry not good with names: Older gentleman in the parts dept., Nicolas Galletti
June 15, 2020
The a service was fast and they even brought the car to the door for me so I didn't have to carry my infant across the parking lot. Thanks! the door for me so I didn't have to carry my infant across the parking lot. Thanks! More
by CLOVERAW2682
Employees Worked With
Nicolas Galletti, Julie Winkler
June 15, 2020
Great customer service, Jeniffer worked with us over the phone first and then made the appointment, everything went very smooth even the paper work. The car was delivered and paperwork was signed without an phone first and then made the appointment, everything went very smooth even the paper work. The car was delivered and paperwork was signed without any problems More
by CPFGABRIEL
Employees Worked With
Jennifer Hawk 5 stars
June 15, 2020
Great experience with John Berger in sales! Deal was worth the 8 hr drive drive Billings Mt. Highly recommend the dealership! Would buy from again. worth the 8 hr drive drive Billings Mt. Highly recommend the dealership! Would buy from again. More
by RHT6512
Employees Worked With
John Berger, Josh Charbonneau
June 15, 2020
They made the whole buying process fun and very easy. Everyone that I met was friendly and professional. They were also very conscious of COVID related issues. The GM Scott Brewer should be commended Everyone that I met was friendly and professional. They were also very conscious of COVID related issues. The GM Scott Brewer should be commended because that dealership has got it together. More
by TT
Employees Worked With
Jennifer Hawk was my sales associate and definitely deserves 5 stars. , Scott Brewer, Josh Charbonneau
June 15, 2020
Excellent. Can’t say enough good things. Everything you should expect and more. Friendly up front honest. Will be using again when the time arrives. should expect and more. Friendly up front honest. Will be using again when the time arrives. More
by Mereinoehl
Employees Worked With
Tony in service five stars, Zachary Pyatt
June 15, 2020
The sales guy was very helpful, and answered all of our questions. He had our best interests in mind. He treated us very well even tho it was later in the day. questions. He had our best interests in mind. He treated us very well even tho it was later in the day. More
by feoreilly9205
Employees Worked With
John Berger, Julie Winkler
June 15, 2020
Pleasant safety/diagnostic work. I went to this dealership to get some safety recall work done and get some word as to why my vehicle had a check engine light on. When I arrived, no o I went to this dealership to get some safety recall work done and get some word as to why my vehicle had a check engine light on. When I arrived, no one greeted me at the car, but after going in, I was treated well by a service advisor who checked me in and addressed my concerns. I mentioned a few smaller notes, and she was very attentive in listening to my concerns. She let me know it would be a minute, but made sure to politely explain that I would be dealing with another female service advisor at the end of the work. The waiting room consists of a little corner of the showroom tucked away by the parts counter with stale coffee, vending machines, decent seats, and absolutely NOWHERE to plug in your phone while you wait. I'll at least say the area is clean, and the merch they have for sale by parts, while sparse, is well organized and clean. The waiting area was definitely the most lackluster part of the entire experience. As a reference point, the Nissan dealer in Spokane Valley has cookies, an individualized Keurig coffee machine, and a fridge full of cold water. As another reference point, a Ford dealer in NW Las Vegas, NV has donuts brought in from a local business along with a small store in the dealer from which to source anything from a snack to a whole sandwich. Not saying that Lithia FCA is a terrible dealer, but I'm sure the Mopar owners would appreciate a dealer that cared a bit more about the amenities, considering the biggest profit center for most dealerships is the service center... Moving on, when I went to check on the status of my vehicle, I found it was already done. The other service advisor was well informed, didn't aggressively pressure me into getting work done (BIG PLUS), but politely informed me of what the vehicle needed done, and also the status of the safety recalls. Both service advisors I dealt with were great! Very professional, and easy to work with and talk to! Overall, 7.5/10. 10/10 for the service advisors, and 4/10 for the waiting area. I would definitely go here again, and recommend Lithia FCA over its across town rival! Some carbs and some outlets in the waiting area would go a long way toward making the area nicer to be in. Side note: I went ahead and walked the lot, just to see what inventory was on sale. I get that in Spokane, most of your sales are SUV's/RAM vehicles. I get that FIAT products are... challenging to move. That said, it would've been nice to see a Fiat 124 Spider(Spyder?) somewhere on the lot. It's so hard to see any FCA dealer carry them here in the NW. More
by valo3000
Employees Worked With
Julie Winkler
June 15, 2020
have a brand new 2018 ram truck. Has been on for WAY to many warranty issues. Spoke to manager of sales and gen man. On phone. Wanted to get in on 0interest. Told me had to come in that day or can not hel many warranty issues. Spoke to manager of sales and gen man. On phone. Wanted to get in on 0interest. Told me had to come in that day or can not help me. I am a nurse for VA in the COVID unit, told him I work 12’s 6 days a week and cood not come in that day before noon. So I’m out. Wished we had not ever bout $65,000 in 2 vehicles that 12-12-18 date. Never had so many issues with new vehicles , have been lied to more than once by the service staff. after he tried to strong arm me in and told me no can help me as the special was ending. Itthe 0 % interest is still going on. So again treated like xxxx from upper management. Just wished we had turned that lemon of antruck in right away and been done. Your manager there still has not contacted me as a customer that needed help and said they could help me with a new truck at zero %interest. He did say that he would give me a good trade in and no more money off of the truck we wanted which now is 5k less than the day we wanted to buy it. So sad the management that bullies a woman and won’t show respect for a nurse that works her xxx off. He wouldn’t even extend the 0% interest until the next frikin day. And now everyone has that rate. Thanks for reading my dislike Janet and Gene Graham More
by janetgraham777
Employees Worked With
Rob Croswhite, Scott Brewer
June 14, 2020
Was not able to identify the issue as it had started working again prior to arriving to the appt. Staff was friendly but not incredibly helpful since the issue wasn’t identified. Had to take my cell pho working again prior to arriving to the appt. Staff was friendly but not incredibly helpful since the issue wasn’t identified. Had to take my cell phone to see if that was the issue. Was told when arriving that if the issue was found to not be a defect with the car that I would have to pay the diagnostic fee. I’ve never had any dealerships prior to this one do that. Not super impressed with the dealership. More
by Dtav
Employees Worked With
Chris DeJulia
