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Lithia Chrysler Dodge Jeep Ram FIAT of Spokane

Spokane, WA

3.7
1,297 Reviews

10701 N Newport Hwy

Spokane, WA

99218

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Showing 1,297 reviews

August 10, 2021

Great Experience! James was able to identify the vehicle I was looking for and was able get the sale handled while I was waiting for the vehicle to arrive. Once the vehicle was here it was a quick turn aro More

by JEFFM12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Traphagan, Justin Kim
Aug 21, 2021 -

Lithia Chrysler Dodge Jeep Ram FIAT of Spokane responded

Thank you for your business! We are so proud of our sales team and we are happy to hear they made your experience so enjoyable. We hope you have a great day.

August 10, 2021

Went in for an oil change and they found 3 nails in my tire. They fixed it fast. Very friendly and helpful! Would definitely recommend!! More

by STEPHENEYLANE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Hawk
Aug 21, 2021 -

Lithia Chrysler Dodge Jeep Ram FIAT of Spokane responded

We love hearing from happy customers! We are so glad you enjoyed your dealership experience. Please think of us and our team on your next car service appointment.

August 10, 2021

The service manager was good but the shop did not address an issue I brought up. They also didn’t call regarding the fuel filter needing replaced. More

by Raynovich32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don’t know who I worked with
August 09, 2021

Good customer service but ignored my concerns when I called and didn't report to mechanic. No report of vehicle inspection on tires, fluids, etc. More

by Holly
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nicolas Galletti
Aug 09, 2021 -

Lithia Chrysler Dodge Jeep Ram FIAT of Spokane responded

Please consider calling a customer service representative and sharing your experience with us. We are always looking for ways to improve! We look forward to hearing from you. Please call us at 877-548-4427 to reach our corporate Lithia Cares team or 509-368-7839 to speak directly with General Manager Jim Baughman so we can provide a solution to this issue.

August 09, 2021

Great experience. Peyton was amazing! No pressure showed us numerous trucks. Peyton was very knowledgeable on all trucks he showed us. Would buy from again. More

by JMAC24
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peyton
Aug 24, 2021 -

Lithia Chrysler Dodge Jeep Ram FIAT of Spokane responded

Thank you so much for sharing your experience. We appreciate your feedback and we love hearing happy stories like this one. Enjoy your new ride!

August 07, 2021

Our warranty was expected to expire in a few days. And Lithia was very accommodating in getting our Jeep in immediately to fix. I appreciate their professionalism and expertise. Thank you again. K More

by Kalett
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christos Dogas, Nicolas Galletti, Julie Winkler, Jordan Groff
Aug 09, 2021 -

Lithia Chrysler Dodge Jeep Ram FIAT of Spokane responded

Thank you for your business! We are so proud of our service team and we are happy to hear they made your experience so enjoyable. We hope you have a great day.

August 06, 2021

I’m from McCall ID, I had a recall on my fiat. The service was fast, excellent and courteous. If I have any major needs I will return. More

by christophert.dennis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicolas Galletti, Julie Winkler, Jordan Groff
Aug 09, 2021 -

Lithia Chrysler Dodge Jeep Ram FIAT of Spokane responded

Thank you Christopher for your kind words. Your feedback makes us better and we are thrilled to hear you had a great service experience. Happy cruising!

August 06, 2021

Was happy to get an appt. when I needed before I went on vacation. They were quick and did a good job. Just what I needed. More

by LuanaMaxwell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicolas Galletti
Aug 09, 2021 -

Lithia Chrysler Dodge Jeep Ram FIAT of Spokane responded

Thank you for your business! We are so proud of our team and we are happy to hear they made your experience so enjoyable. We hope you have a great day.

August 05, 2021

Service was fast but my dash was not put back together properly after my radio installation. The only reason I took it there was so I knew my dash would be put back together in the proper way. More

by Nathanedlin20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan Groff
Aug 06, 2021 -

Lithia Chrysler Dodge Jeep Ram FIAT of Spokane responded

Please consider calling a customer service representative and sharing your experience with us. We are always looking for ways to improve! Please call us at 877-548-4427 to reach our corporate Lithia Cares team or 509-321-7301 to speak directly with General Manager Scott Brewer so we can provide a solution to this issue.

August 04, 2021

Be VERY specific with what you want done…and don’t forget what you requested! I believe they mean well and they work hard to please the customer but lack of clarity causes great frustration when you expect More

by mariner25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicolas Galletti, Julie Winkler, Jordan Groff
Aug 06, 2021 -

Lithia Chrysler Dodge Jeep Ram FIAT of Spokane responded

Thank you for taking the time to express your concerns. We appreciate the feedback and we are sorry to hear your experience was a poor one. Please call us at 877-548-4427 to reach our corporate Lithia Cares team or 509-321-7301 to speak directly with General Manager Scott Brewer so we can provide a solution to this issue.

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