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Lithia Chrysler Dodge Jeep Ram FIAT of Spokane
Spokane, WA
1,377 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 09, 2021
Justin was our guy super impressed with how easy he made everything excellent customer service would Definitley recommend Lithia dodge Spokane to anyone without hesitation everything excellent customer service would Definitley recommend Lithia dodge Spokane to anyone without hesitation More
by John & Julie K
Verified CustomerEmployees Worked With
Jon Stewart, Justin Stanger
March 09, 2021
First off,The gal that scheduled the appt said 30minute appt. I was there 1.5hrs. It’s okay but may not want to tell customers that. Second, the oil change type was not discussed By the rep who checked appt. I was there 1.5hrs. It’s okay but may not want to tell customers that. Second, the oil change type was not discussed By the rep who checked me in. They technician used regular standard oil for 49.99 and synthetic would have been the smart option. I feel your dealership wants is negligent wanting customers to come in every 3,000 miles to feed productivity. As a consumer synthetic makes more sense. Who wants to come every 3,000 miles and wait 1.5 hrs. I paid for A tire rotation also, hoping that was completed. I called and left a message about this issue to a female sales person since the service phone rang and rang. She said she would pass the note to the rep. He has yet to call and that was yesterday More
by teresahenning31
Employees Worked With
Ostapenko
March 08, 2021
I was very satisfied with the work done. I was able to easily schedule an appointment and the vehicle was ready close to the time I was quoted. I was given an estimate of $ 145 but the cost without sales easily schedule an appointment and the vehicle was ready close to the time I was quoted. I was given an estimate of $ 145 but the cost without sales tax came to $ 537. This was discussed before maintenance was begun. However there was some misunderstanding as to what was broke and needed replacing. The paper work I received clarified that. The service person I worked with, Steve, was very helpful and professional. More
by gleibert
Employees Worked With
Steve Bowen
March 07, 2021
Worst costumer service ive ever experienced. I would rather give no stars than one. They would not talk to us on the phone. Would return calls but always a couple days late. If we wouldnt have got ram i rather give no stars than one. They would not talk to us on the phone. Would return calls but always a couple days late. If we wouldnt have got ram involved, we still would have a broken truck. They didnt know who to send the warranty paperwork to. Im done actually, im only dojng this cause lithia sucks. You want the rest of my review read the one i posted on google. And i sold my ram and bought a ford. Will never buy a ram, dodge, chrysler, jeep. Any of those brands. And i make sure to tell everyone what a piece of crap your dealership is. But your reviews say a lot. Most people think you suck too. So good luck. More
by blacktail9.db
Employees Worked With
No! Hire better people or do better business practices
March 07, 2021
Stopped in for quick test drive, after finding car on the internet. Very friendly staff. The experience was good one, would recommend lithia to friends and family. internet. Very friendly staff. The experience was good one, would recommend lithia to friends and family. More
by SCOOTER1.KS
Employees Worked With
Christos Dogas
March 05, 2021
Justin Kim is an amazing person to work with he got me into a brand new vehicle which I never thought possible he is a very positive employee and works to no end to make sure that the people he works with into a brand new vehicle which I never thought possible he is a very positive employee and works to no end to make sure that the people he works with walk away with a new and safe vehicle thank you so much I would also like to thank Richard skordas he was amazing with the financing part if I could rate him he would definitely get the five stars we appreciate everything you have done for our family and I will definitely recommend family and friends to you More
by BONNIEROGERS08
Employees Worked With
Justin Kim
March 05, 2021
Jennifer went out of her way to find us the truck we wanted since they didn't have the model we wanted at the dealership. She followed up on all phone calls and gave us a great lesson on how to work th wanted since they didn't have the model we wanted at the dealership. She followed up on all phone calls and gave us a great lesson on how to work things. More
by RUSSEL94
Employees Worked With
Josh Charbonneau, Jennifer Hawk
March 05, 2021
Great service! Honest Mechanics! Got the repair done much faster than we expected. Made sure our Acura was well taken care of. Thank you very much. faster than we expected. Made sure our Acura was well taken care of. Thank you very much. More
by Syversoner
Employees Worked With
Casey Lambert,
March 04, 2021
Waited 3 years to get my recalls done. Have full warrant but was told I have to pay $145.00 for you to check out my bumper sinsers. NOT HAPPY WITH LITHIA OR RAM. but was told I have to pay $145.00 for you to check out my bumper sinsers. NOT HAPPY WITH LITHIA OR RAM. More
by STANBORING537
Employees Worked With
Nicolas Galletti
