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Lithia Chrysler Dodge Jeep Ram FIAT of Spokane
Spokane, WA
1,377 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 23, 2021
We had a great experience here! We were just planning on looking for a truck that day, and ended up getting a really great deal. Great customer service and it felt like the whole paperwork process flew by! looking for a truck that day, and ended up getting a really great deal. Great customer service and it felt like the whole paperwork process flew by! :) More
by EDMONDSFAM4
Verified CustomerEmployees Worked With
Greg Tiemann
March 23, 2021
Good service department. Friendly service manager. Timely appointment and work. Location is convenient to our neighborhood. We will be back when we get our car top carrier to be installed. Timely appointment and work. Location is convenient to our neighborhood. We will be back when we get our car top carrier to be installed. More
by edwinsbennett
Employees Worked With
Service departmenty
March 23, 2021
With the exception of getting to the DMV and the title application paperwork was for Oregon instead of Idaho and spending an hour there trying to get the title agent to send over the correct paper when it application paperwork was for Oregon instead of Idaho and spending an hour there trying to get the title agent to send over the correct paper when it should have only taken a few minutes, everything was great. More
by TRICIAKRISHER
Employees Worked With
Jon Stewart, James Traphagan
March 23, 2021
I purchased a brand new Jeep Grand Cherokee 2 years ago from this dealership. Not that long after purchasing the radio sounded very bad and would make popping noises. I took my vehicle back multiple times from this dealership. Not that long after purchasing the radio sounded very bad and would make popping noises. I took my vehicle back multiple times to the service department and continued to have the same problems. Eventually the problems got worse where my radio would freeze and volume was totally off. Some days it would work some days it didn’t. I took the vehicle back in and had the service guy call me and tell me since they couldn’t duplicate it and there was nothing they could do. He also began to tell me I needed the Uconnect service plan in order to get Bluetooth and going on about how I didn’t have XM radio subscription either. Not addressing any of my concerns. I pleaded with him that I have had issues with my radio for two years now and I am tired of this not getting it resolved. I asked to speak with the manager or anyone that could help me escalate this. He refused and said he was the one to talk with and his manager was out of town. Very rude and belittling. He gave me no choice but to hang up with him and reach out to the General Manager of the dealership. The general manager was helpful and seemed very concerned about my issue. He was able to escalate and order a new radio. I have had nothing but great experiences with the dealership but the one seed in the service department made for a terrible experience. More
by chelleoshaughnessy
Employees Worked With
Yasha
March 23, 2021
there’s no point to even say much. Nothing ever changes with the customer service here. Walked into my appointment and told that they can’t find my appointment in the system. Told me to wait a minute and with the customer service here. Walked into my appointment and told that they can’t find my appointment in the system. Told me to wait a minute and had me standing there for 10 minutes & ignored . Finally a guy asked if I had been helped. honestly I hate this location. More
by Sunboxer77
Employees Worked With
Julie Winkler
March 23, 2021
Working with Greg Tiemann was a pleasure. My husband and I were more than pleased with his attention to detail from start to finish. Yes I were more than pleased with his attention to detail from start to finish. Yes More
by HJANIE15
Employees Worked With
Josh Charbonneau, Greg Tiemann
March 23, 2021
I always have had a great experience. The service people are super nice! I love the reminders of when service is needed and they have been great to work with. are super nice! I love the reminders of when service is needed and they have been great to work with. More
by ksouers
Employees Worked With
Josh, Julie Winkler, Jordan Groff
March 22, 2021
Check in covered well.I had to call after 5 hours for a Check in covered well. I had to call after 5 hours for a promise of 2-3 hours. “Just got done? Check out just okay first time! Got in truck to leave, Check in covered well. I had to call after 5 hours for a promise of 2-3 hours. “Just got done? Check out just okay first time! Got in truck to leave, engine didn’t run right lot of hesitation, decided to give it time to clear itself. 3 stop on way home each time starting up same thing! Got home asked if I could bring it back NEXT week. I said no I gave you 1/2 day today. On hold, can you bring it back tomorrow. Back next day. Got a call 4 hours later, ready to go. Now hesitation is only when cool or cold engine!?!? Please help me!!! More
by Jer
Employees Worked With
Tasha Ostapenko
