Lithia Chrysler Dodge Jeep Ram FIAT of Spokane

They were able to get me in the next day for an oil change and to check the recall on my jeep. Brian went over everything with me after the visit and was extremely thorough! change and to check the recall on my jeep. Brian went over everything with me after the visit and was extremely thorough! More

Oil change Service was quick and easy. Nice customer waiting area. Service staff was very helpful. Nice customer waiting area. Service staff was very helpful. More

Gave me a really good deal on my jeep and a couple weeks later let me know about a recall. Got me scheduled super fast and worked around my schedule for the repair. Everyone was incredible. later let me know about a recall. Got me scheduled super fast and worked around my schedule for the repair. Everyone was incredible. More

Ly was outstanding to work with, engaging and knowledgeable. He made the decision to purchase from Lithia and easy one. knowledgeable. He made the decision to purchase from Lithia and easy one. More

Pleasant, knowledgeable staff. Good at explaining additional services recommended. Not pushy. Thank you Yuri for your help. Good at explaining additional services recommended. Not pushy. Thank you Yuri for your help. More

They made it so easy. We needed to trade in our Jeep for a larger seat capacity vehicle and we were willing to drive off with a minivan to keep the cost down. To our surpr We needed to trade in our Jeep for a larger seat capacity vehicle and we were willing to drive off with a minivan to keep the cost down. To our surprise, we were able to purchase a luxury vehicle within our price range and we couldn't be more pleased! Between the manager, salesman, and finance manager, the whole process went smoothly. They were patient in answering all of our questions and made us feel like family! More

They do not support disabled individuals. Bought a brand new Jeep grand Cherokee that stated there would be running boards. They acknowledge their error But then passed me to several represen Bought a brand new Jeep grand Cherokee that stated there would be running boards. They acknowledge their error But then passed me to several representatives over the past two years with no resolution. My husband was diagnosed with multiple sclerosis a little over a year ago and now struggles to get into His dream vehicle. All I’ve asked from the dealership is for them to make this right and today I was told by a very rude manager that this was all my fault. Watching my husband struggled to get into the vehicle that he wanted for so long and for this company not to help us when we’ve done everything possible and we’ve kept within our contract. Never buy from this company More

i was impressed on my first visit to Lithia service dept but it all went downhill from there. On my second visit for a diagnostic $195 plus tax. I explained the issue : over bump with a turn vehicle lost but it all went downhill from there. On my second visit for a diagnostic $195 plus tax. I explained the issue : over bump with a turn vehicle lost power and died but once i knew this i could ‘feather’ accelerator and keep it going. I thought a ground issue but forums mentioned ignition as a possible to identify perform grounding wire testing for recommended ohms. I made appointment and discussed with Brian my service writer for my first visit. I specifically asked that grounds be tested for proper electrical connections (ohms). I was assured a complete diagnostic would be performed. I was waiting and took my dogs for a walk. I got a call shortly could not duplicate on test drive i was requested to take mechanic on a drive. I did so including driving in an abandoned parking lot over the 6 inch high curbs in an effort to duplicate my issue. I had previously explained to Brian there were 2 keys to truck and i was not sure which one was a duplicate. So when i gave it to Lithia i provided them the key with which i had not experienced a shutdown. I told the service writer what i was doing and why. So when i came to go out on drive with mechanic i used the other key the one which had been used when problem occurred. I could not duplicate issue until i pulled key out while driving truck hiccupped and I pushed it back in, the mechanic was pleased, we had Duplicated the issue! But not in my mind as i had to yank on key to ‘duplicate’ . anyway without any further or any work or diagnosis i was told truck needed new ignition a roughly $1600. 00 job!! Mind you no actual diagnostic work was done the mechanic freely admitted to this, he merely got in my truck and drove it and then asked me to drive it. We both met with the service writer Brian and explained. I was certainly not going to do a repair as i still had questions. Brian said fine and i was told i could follow up in the future. Brian did not try to charge me and so I left. About 4 hours later Brian called and asked if i wanted to schedule service I said no as i did not believe it needed an ignition what it needed was to use the other ( proper) key. Immediatelyhe asked to be paid for the “diagnostic”. I was a bit taken back as he previously told me i was free to go. Brian insisted, and so i provided my card info and he dropped $10. off original price bringing it to 189 plus tax , all for doing NOTHING! other than driving and being driven in my truck! no checking of resistance or other electrical or Any other checking ! I was astounded but I pay my bills. HOWEVER this is not the right way to treat a customer especially when you don't actually even ‘ open the hood’!!! I writing to let Everyone know this IS NOT the place to go for fair or ethical treatment!! WARNING do not trust Lithia Dodge service! More

My husband and I bought a truck from this company and will never go back to them all they care about is making the sale. I was told multiple times that the vehicle was sound and that there was no issue o will never go back to them all they care about is making the sale. I was told multiple times that the vehicle was sound and that there was no issue other then what was listed. This truck has cause us over 2 grand in less then two weeks of owning it and we still have to put more into it. The management never answers emails I’m shocked this company has not been sued. Don’t buy anything from them unless your a mechanic and want to deal with the headache More

Bought a truck from them. And was told it went through inspection and it didn’t. Many issues with the truck and they said that it would have to go through my warranty only hav And was told it went through inspection and it didn’t. Many issues with the truck and they said that it would have to go through my warranty only having the truck less than 24 hours. Now can’t get a word from them at all and leaving me in the dark about the truck I bought. Would be nice to communicate with your customer when this kind of thing is going on. More