Lithia Chrysler Dodge Jeep Ram FIAT of Spokane

Trade In & Purchase New 1500 Laramie I had a 2013 Ram 1500 Laramie in perfect condition that I traded in for a new 2017 Ram 1500 Laramie. I've been a Ford Truck guy since I started drivin I had a 2013 Ram 1500 Laramie in perfect condition that I traded in for a new 2017 Ram 1500 Laramie. I've been a Ford Truck guy since I started driving in 1972. In 2013 purchased a new Ram 1500 Laramie and I can't say enough good about the Ram brand and likely will never go back to Ford. This time, I shopped around at three different Ram deals and decided on Lithia of North Spokane. My sales representative was Sage Caldwell and she was simple outstanding. I like the low pressure approach since I'm a bottom line type and Sage did a good job of reading my style and adapted quickly. I'd also like to mention Emily in the finance group, she was wonderful to work with throughout that part of the transaction too. I recommend you shop Lithia of North Spokane for your next vehicle and ask for Sage Caldwell. More

Under writer disrespectful show some class So we went to just look we had a great sales person very down to earth thank u Derek. We even met Bret a under writermanger guy he seemed pretty cool So we went to just look we had a great sales person very down to earth thank u Derek. We even met Bret a under writermanger guy he seemed pretty cool as well he talked to us about just pulling our credit to see if we could get in the ball park on a dodge ram 3500 we wanted the same price now that we pay, we had some must haves first of all our fifth wheel hitch had to be transfered no cost, then we wanted our air filter we just bought, our universal floor mats and our window guards. However the fifth wheel hitch installation was a deal breaker we told them that before we even sat down to talk about the purchase. So we talked worse case payment on the deal without running credit our payment is 407 that is what we want so they start at 555 we say no way so they finally after back and forth come to 407 and my hubby is about to sign to agree to the deal and I ask wait is everything in there, now don't get me wrong Derek and Bret were great they got it were we wanted our payment after them doing a lot for us, but when Derek went and asked about the fifth wheel hitch he came back and told us nope they won't do it. So like I said deal breaker we have a new 38 ft fifth wheel that is why we wanted a bigger truck ours is a 2500. So we thanked Derek for his time shook his hand. Then I turn and see this other man who is also a under writer walking out of the glass wall room now mind u this room is not enclosed it is a glass room with a open top doesn't reach the ceiling. So anyhow my husband is shaking Derek's hand the heavy set man comes out the office looking directly at me and shaking his head with disapproval (excellent customer service). Then turns right back around goes into the room with Bret and says "oh wow" really loud (like hey buddy we can hear u really couldn't hold ur sarcastic unprofessional opinion of our decision until we left?). Guess what that seals the deal my husband and I would have talked about the purchase and the cost for us to install the hitch. But after being so disrespected by a piece of crap employee who doesn't know us doesn't know our life, bills or financial situation u can take ur truck and shove it. Wow way to show your professional true colors Lithia. So I still would like to compliment Derek and Brett you guys were great thank u for your time and help sorry your co worker lost a 30,000 sale for you. Hope your manager reads this you guys need to be recognized the other gentleman needs to be fired or maybe put in a room that is enclosed so customers don't hear his disrespect and commemts. The reason for my one star rating is one person can certainly ruin a good experience!!!!! More

I called, got in the next day. Thanks to Scott in service. Will not take my 1500 Ram truck anywhere else. Thanks to Scott and the mech.I called and got in the next day with no problem at all. Thank all of you. Will not take my 1500 Ram truck anywhere else. Thanks to Scott and the mech.I called and got in the next day with no problem at all. Thank all of you.... More

There is no service department. There is one guy with a pen and pad in the service department. No computers, nothing. And apparently they can NOT do warranty work, only oil changes. There is one guy with a pen and pad in the service department. No computers, nothing. And apparently they can NOT do warranty work, only oil changes. So if you buy a Fiat in Spokane, you have to drive it over to Seattle for any warranty work. And this guy that runs the service department never calls back, never even answers his phone. Be aware. More

Favorite mechanic on duty! I have used this great mechanic since I bought my car new in 2007. He recently moved to Lithia and so I of course followed suit. Great experience with I have used this great mechanic since I bought my car new in 2007. He recently moved to Lithia and so I of course followed suit. Great experience with the service department here. On time and well done. Thanks More

No Pressure Buy The staff, from the sales person (Christian Buffin) to the finance manager were easy to work with. It was truly an enjoyable experience. I had one que The staff, from the sales person (Christian Buffin) to the finance manager were easy to work with. It was truly an enjoyable experience. I had one question about the transaction process. The General Manager took the time to phone me and explain to my satisfaction. True customer service. Denny S More

Very professional and friendly. I was very satisfied with the staff and the way in which they conducted themselves. They were courteous, friendly, professional, and answered all of I was very satisfied with the staff and the way in which they conducted themselves. They were courteous, friendly, professional, and answered all of our questions promptly. More

Amazing Experience! My husband and I relocated to Spokane from Texas and were needing to lease a new vehicle when we arrived. John and the team at Lithia made our whole p My husband and I relocated to Spokane from Texas and were needing to lease a new vehicle when we arrived. John and the team at Lithia made our whole process SO seamless - from picking out the Grand Cherokee I wanted, to the paperwork, to actually picking the car up! They went the extra mile to make our experience a great one. I would recommend Lithia to anyone looking for a new Jeep! More

I didn't expect to be treated so well! I had a recall for a jeep I didn't even buy there. I expected to be treated poorly because of that. Natasha and Scott were very friendly and helpful. I had a recall for a jeep I didn't even buy there. I expected to be treated poorly because of that. Natasha and Scott were very friendly and helpful. They got me in quickly and fixed the problem free of charge. I am very impressed with the service I got there and will shop at your dealership first when buying my next jeep. More

Wonderful Customer Service and Friendly to work with!! Christian, the salesman was very helpful and knowledgable about the many dodge cars they had to offer. It made it easier to decide if the vehicle I wa Christian, the salesman was very helpful and knowledgable about the many dodge cars they had to offer. It made it easier to decide if the vehicle I was thinking about purchasing was the right one for me. Jeremy, a manager, then assisted Christian who was multitasking with 2 other customers. Christian and Jeremy helped to negotiate with the sales manager the best loan/payment plan that I could afford within my tight price range. Rob, the sales manager was also very easy to work with and made it possible for me to purchase my dream car. After all the paperwork was made up, Emily, the financial officer made it easy to understand what I was paying for and what other options I had for future warranties as I signed away with ease for my new car. In all, the whole experience with purchasing my first new car (from a dealership for the first time as well) was really wonderful and easy. It helps when you look online and then visit the dealership. I knew what I was looking for and took the car for a test drive almost immediately. I never had to look at another car. The whole process may have had some negotiations that prolonged it a little bit, but it was all done under 3 hours. Overall, the folks at Lithia were amazing and I can't wait to pay off this car and go back for my next one!! More