Lithia Chrysler Dodge Jeep Ram FIAT of Spokane

service Julie was very nice and took very good care of my vehicle. she had the service done in a very acceptable time. Andrew did a very good job on the servi Julie was very nice and took very good care of my vehicle. she had the service done in a very acceptable time. Andrew did a very good job on the service itself. More

Good experience My service advisor, Jason, did a great job. My experience was great. I would definately go there again. The technicians are very knowledgeable about m My service advisor, Jason, did a great job. My experience was great. I would definately go there again. The technicians are very knowledgeable about my car. More

Tyler Jones is a rookie but a natural:) did awesome! Tyler Jones was very helpful, accommodating, and determined. On my first visit a really nice guy took me to a model I was looking at. It was behind a Tyler Jones was very helpful, accommodating, and determined. On my first visit a really nice guy took me to a model I was looking at. It was behind a snow berm and in dress shoes, he starts kicking the snow clear( whatever it takes attitude) to move the car out for me. I find out later that it was Randy Price- then he went and found Tyler and we looked at the vehicle that I was actually there to look at. of course it was buried 3 cars deep. Tyler was all over it- whatever it takes "no problem". we take it for a drive and it turns out it was Tyler's first test drive in the sales world. I left and kept doing some research and the next Saturday I happened to go on line to spot check pricing for three dif. lots, 8 vehicles, same model, similar colors etc. the price dropped on 2 web sites so I called Tyler. he check and it was still there and the dashboard special price matched what I saw. I told him I would come chat with him further. Done deal- as we were evaluating my car for a trade value on the lot- a guy comes out of nowhere, no introduction,he just starts telling Tyler the price is wrong and he cant sell it for that. I tried to ask a couple question to clarify what was going on. no apologies, "just it's wrong and I am into for 17,500 and no one would sell it for less" not according to my homework and research, I said. there were a couple that were listed this week for 15,600 and 16,000 and they sold. he kept chirping pretty rudely - " I told you three times I am into for 17,500" I said that is disappointing and the price on this today is marked all over the place for 13,999. he stomped away and I said who was that anyway- he said he is the sales manager Rob-- wow! I have been in sales for 26 years and I cant remember ever seeing anything so bizarre and awkward to treat a customer and most importantly one of your own associates that way. Tyler handled it better than I would my first week. he suggested I get in my car and drive away right now and he would call me later-(brilliant reaction). he called me about 30 min later and said there was a conversation with the general manager and he would honor the listed price, come on back and lets finish your car deal! Sales and Customer Service are all about your reputation - It is Good or it is Bad. In this situation, I have already told at least twenty people how Good of a job Tyler Jones did and how Randy Price stepped up and did the right thing. As I spent time in your main lobby and observed your culture and environment I could tell that my situation wasn't normal and you have a great sales team on the floor taking care of customers. Great job to both of you and thank you! Mike Maguire More

A break in the weather HI, I stopped by to look at a 2016 ram 1500 with low miles at this dealership , they did not have one but thought they Could find one and bring HI, I stopped by to look at a 2016 ram 1500 with low miles at this dealership , they did not have one but thought they Could find one and bring it in as they were looking to increase their stock anyway. They gave me a choice of possible colors and two days later they called me and had one come in and it was just what I was looking for, a little bit of back and forth and the deal was done. I like doing business like this I will recommend them ... More

Customer friendly We stopped in to have a headlight bulb replaced as the dealership is closer than our regular one and the winter weather precluded making a longer trip We stopped in to have a headlight bulb replaced as the dealership is closer than our regular one and the winter weather precluded making a longer trip. Jason was very friendly and worked to get us back on the road as quickly as possible. More

Great dealership Good experience and got a good deal! Had a good buying experience as this was the first truck I purchased new and I am very happy with my truck Good experience and got a good deal! Had a good buying experience as this was the first truck I purchased new and I am very happy with my truck More

"Front wheel alignment and oil change" Staff is knowlegeable and friendly. Had to comeback twice to recheck wheel alignment. I would like one more alignment check since I still get a little Staff is knowlegeable and friendly. Had to comeback twice to recheck wheel alignment. I would like one more alignment check since I still get a little vibration in the steering wheel. There was a problem with uneven front tire wear after the initial alignment. Scott Kovalevsky and Max Taylor showed a genuine concern with my problem. More

This is my 2nd purchase from Lithia. Very pleased. Unlike some of the other large dealerships I have visited and purchased from, Lithia will really work with you. They gave me a haggle free purchase pr Unlike some of the other large dealerships I have visited and purchased from, Lithia will really work with you. They gave me a haggle free purchase price and compared to others I visited, the highest trade in value. I left the dealership feeling satisfied and confident that I got a great deal.... More

Oil change Everyone was very friendly and helpful on a very busy day when weather was cold and other customers were crabby. Scott recognized me from my last visi Everyone was very friendly and helpful on a very busy day when weather was cold and other customers were crabby. Scott recognized me from my last visit and was very personable and professional. More

great experience, great team. We drove through the night to get to this dealership. they were ready for us and treated us well when we arrived. they had our car ready and helped We drove through the night to get to this dealership. they were ready for us and treated us well when we arrived. they had our car ready and helped us get back on the road in a few short hours. Thank you. More