Lithia Chrysler Dodge Jeep Ram FIAT of Spokane

I purchased a used 2021 Nissan Rogue SV from Lithia Spokane in April 2025, along with the highest-tier Zurich extended warranty. The salesman, Nik (Nazih Daadouch), repeatedly emphasized how expensive Spokane in April 2025, along with the highest-tier Zurich extended warranty. The salesman, Nik (Nazih Daadouch), repeatedly emphasized how expensive electrical repairs can be on modern vehicles and assured me everything electrical on the car was covered "bumper-to-bumper." In July 2026, a routine key fob programming attempt revealed my door locks and cruise control had stopped working. A Nissan dealership diagnosed a poorly installed aftermarket security system with unwrapped, shorting wires that had clearly been on the vehicle for some time. Before my warranty repairs could even begin, I had to pay $1,101.71 out of pocket just to remove this undisclosed system. I was never informed this system existed on the car at the time of sale, despite red flags a dealership should reasonably catch on a used vehicle — including fleet-vehicle history on the Carfax and a visibly non-OEM device installed under the dash. I called Lithia Spokane five times over one week seeking help, and was told each time a sales manager would call me back. Two different managers were named to me as the one who'd follow up. Neither ever did. More

Worked with Bobby Boatsman, client advisor. Bobby took the time and interest in getting us the Pacifica we were looking for. Even though the one we wanted was not on the lot, he searched the sy Bobby took the time and interest in getting us the Pacifica we were looking for. Even though the one we wanted was not on the lot, he searched the system and located one for us. Bobby thanks for your help and assistance. More

Ly Le (financing dept,) was great & professional but the rest of the closing experience was disappointing. Dashawn and George D were never able to find out about a last minute fix that needed to be done to rest of the closing experience was disappointing. Dashawn and George D were never able to find out about a last minute fix that needed to be done to my NEW truck before hand over, something that failed the checklist. Dont think its asking too much to find out what was done, but have sent over a dozen emails and 2 calls with no resolution More

Bought a Chevy Traverse in December, before the month was out the alternator had died and needed to be replaced and I found out the battery was over 6 years old. Then on a trip not more than 3 weeks later th out the alternator had died and needed to be replaced and I found out the battery was over 6 years old. Then on a trip not more than 3 weeks later the brakes started to make noise and will need to be replaced. They claim to run their cars through rigorous tests before selling, but they clearly do not. I gave them a chance to have some integrity and reimburse me for the cost of the alternator to which they replied that there was nothing they can do. DO NOT trust them with your business. More

Called to schedule a appointment for a recall for my ram pickup. They took my phone number and never called back. So I called again and got a computer voice said I needed to set up an account so I hung up. pickup. They took my phone number and never called back. So I called again and got a computer voice said I needed to set up an account so I hung up. I would not recommend this dealer More

Horrible customer service. Made my wife cry,and in top of that she had to miss work because she could not register her vehicle. Don't buy from them. The G.M is very aggressive Made my wife cry,and in top of that she had to miss work because she could not register her vehicle. Don't buy from them. The G.M is very aggressive towards anyone who questions how their registration prosses work from another state. More

Yuriy in your service department is the greatest. he cares about his customer's and goes well beyond for them. It was going to be longer than they thought so he offered us a loner so we could do thin he cares about his customer's and goes well beyond for them. It was going to be longer than they thought so he offered us a loner so we could do things. More

I bought my first financed car here. Daniel and Alan worked with my family and I so well. They made it so easy for us and truly cared about their help and service for us. Daniel and Alan worked with my family and I so well. They made it so easy for us and truly cared about their help and service for us. More

Very helpful and knowledgeable throughout the whole process of which I had gone through with my truck. process of which I had gone through with my truck. More

Was told it would take 4 - 5 hours and it did. Kept me informed of work. Kept me informed of work. More