Lithia Chrysler Dodge Jeep Ram FIAT of Spokane

Excellent sales and finance! John Berger in sales and Christian in finance were absolutely great. John understood what I was looking for and didn’t push or pressure me into the pu John Berger in sales and Christian in finance were absolutely great. John understood what I was looking for and didn’t push or pressure me into the purchase. He also didn’t try to “up-sell” me into a higher-end model. He helped me get exactly what I wanted at a great price. Christian aped is through the finance process and explained everything to us quickly and efficiently. Well done! More

Timely completion of servicing Time to complete servicing excellent...total cost very satisfied....only negative we're delays in response attempts to schedule appointment...once app Time to complete servicing excellent...total cost very satisfied....only negative we're delays in response attempts to schedule appointment...once appointment was made, all went exceptionally well! More

No longer trust them On Sept 26th, 2017, I called Lithia to see if they could do a servicing on my 2012 Jeep. The service person said sure - bring it in. Then I arrived an On Sept 26th, 2017, I called Lithia to see if they could do a servicing on my 2012 Jeep. The service person said sure - bring it in. Then I arrived and was told by the Service Advisor that they don't do drop-ins so I had to schedule an appointment for later that afternoon (that resulted in an hour travel time wasted). I arrived for the appointment and asked specifically to have the battery checked since it had died on me the previous couple of days. He assured me it would be. I waited the 1.25 hours for the servicing to be completed, and was told the battery and vehicle checked out "perfectly", which was confirmed on the service person's check-off form. The next morning the battery was again dead and needed to be boosted each time we stopped (5 times) as I ran errands. I called AAA who sent out their battery service truck. AAA tested the battery and confirmed it was dead and bad, and then installed a new battery and checked the charging system which is operating excellently. Therefore, the service people at Lithia of Spokane either, 1) have faulty equipment for testing batteries, 2) the service person did not know how to properly test for a bad battery, or 3) the service person lied that the battery was good when it absolutely wasn't. In any of these cases I can no longer trust them to give me accurate information on my Jeep or the servicing they do. Additionally, I went to the Lithia website and attempted to submit this review and ran into a link problem which would not allow me to complete the review. After another 2+ hours going back and forth with the online trouble-shooter it was determined there was a problem with the link on Lithia's website, and they gave me another link to complete the review submission as well as assuring me the link would be fixed. I'm not a happy camper!!! More

Great! Jeremy and Emily where both very helpful and knowledgeable, and caring. They had great customer service. I will recommend this dealership to other b Jeremy and Emily where both very helpful and knowledgeable, and caring. They had great customer service. I will recommend this dealership to other buyers. Thanks. More

fab new jeep Easy access relaxed sales person, great finance person We wanted to purchase two vehicles. However the used manager was not interested in our trade i Easy access relaxed sales person, great finance person We wanted to purchase two vehicles. However the used manager was not interested in our trade in sadly. More

Jeep-Jeep I knew what vehicle I was interested in, and the most I was willing to pay. Dealer made the best deal possible, so I didn't have to traipise all over I knew what vehicle I was interested in, and the most I was willing to pay. Dealer made the best deal possible, so I didn't have to traipise all over the northwest to get the best price. More

Very timely swap of air bag. Was told it would take 1 and 1/2 hours. Was out of there waiting room on 45 minutes. Impressive. I would recommend these folks. Was told it would take 1 and 1/2 hours. Was out of there waiting room on 45 minutes. Impressive. I would recommend these folks. More

Julie in service is the Best!!! We have used the service dept since the dealership opened. We've had good and bad experiences. But with Julie as our rep it's great! We have used the service dept since the dealership opened. We've had good and bad experiences. But with Julie as our rep it's great! More

Excellent and cordial service department! The service started right on time. It was going to be a lengthy service and they said I may have to leave a car overnight. But, they finished it by The service started right on time. It was going to be a lengthy service and they said I may have to leave a car overnight. But, they finished it by mid afternoon. More

The best! Super great people. So easy to work with. Sending all my friends to them. However I has a client tell me management are real xxxxxxxx. His words not m Super great people. So easy to work with. Sending all my friends to them. However I has a client tell me management are real xxxxxxxx. His words not mine. Thinking back he could be on to something. There were several his in their glass offices that really didn't seem to care. The guys on the floor were WONDERFUL. I'm sorry I don't remember names. Didn't know there was going to be a test on It! 😁 More