Lithia Chrysler Dodge Jeep Ram FIAT of Spokane

Humiliated yelled at and was called names First Natasha I want to say I truly love my dodge charger. Please see my google review. I have owned many many cars and even a 2014 camaro. And I love First Natasha I want to say I truly love my dodge charger. Please see my google review. I have owned many many cars and even a 2014 camaro. And I love the dodge more than any of the others by far. Unfortunately I saddened by how I was treated at lithia chrysler jeep ram dodge spokanes on north newport highway in spokane, wa. The service representative Brian made my visit a nightmare, he yelled at my brother, quoted me 100 dollars cheaper than what the actual cost was. Then after paying to get a new key cut and programmed my car wouldnt even start. Then Brian lied to me and said he started it but when I talked to the other mechanics they stated they never got it to actually fire up. My brother expressed his concern with Brian, and Brian then yelled at him made rude comments and made it a point to tell my brother Jerry he (Brian) had been working 6 days and he aint putting up with this shi*. I went home that day with no car no answers and no one to even get an explanation from. I waited 2 days to come back I wanted to give time for them th cool down. I went back 3 days later and Brian agreed to have my car looked at to make sure the key wasnt the problem at no charge Brian even stated this. 3 days after that I called to see what was going on and Brian got on the phone and said my ignition was out. I told Brian thats not possible . Brian said a new ignition was starting at 250 dollars. I was more upset because i knew the ignition did not need to be replaced. I know my car plus Im a mechanic. Brian said i could come get my car. So i did the next day and they tried to charge me 150 dollars to diagnose my car. That still wouldnt start and I even informed them theyre diognoses was incorrect. Rob johnson got e on the phone because i couldnt pay the 150. Rob told me how terrible of a person I was and he didnt like me and xxxx never work on my car again.He called me a punk. Lithia Dodge I am humiliated and feel like I visited a gypsy carlot was scammed cheated and humiliated. More

Easy to do business Walked in, met by Jeremy, told him what we wanted, he gave us his suggestion's which were right on. No high pressure, was able to locate the truck t Walked in, met by Jeremy, told him what we wanted, he gave us his suggestion's which were right on. No high pressure, was able to locate the truck that would work best for us, very happy with our decision! More

Wonderful service I have always had exceptional service and trust this dealership. The location is convienent for me as I live fairly close. I appreciate all of the ass I have always had exceptional service and trust this dealership. The location is convienent for me as I live fairly close. I appreciate all of the assistance that I have received! :) More

Chris and Nate were both great to work with when buying our new Fiat 500x. we are planning to come back soon for a new Fiat 124 to replace our MGB. were both great to work with when buying our new Fiat 500x. we are planning to come back soon for a new Fiat 124 to replace our MGB. More

Impressed I've worked with Julie multiple times in the service department. She usually gets to me immediately, prepares me for the worst case scenario, and giv I've worked with Julie multiple times in the service department. She usually gets to me immediately, prepares me for the worst case scenario, and gives a timeline to expect. This past time, the vehicle was ready three days before I'd planned for it to be ready! Also, everything was covered by warranty, so I didn't have to pay anything out of pocket! More

Noel and Christian Completely happy with the treatment my husband and I received.. Butch Lahr referred us to this dealership and told Dustin we would receive exemplary s Completely happy with the treatment my husband and I received.. Butch Lahr referred us to this dealership and told Dustin we would receive exemplary service. More

First time user of service department I was very satisfied with my service advisor. I've been in several service departments in Spokane and North Idaho and found Lithia to be a pleasant c I was very satisfied with my service advisor. I've been in several service departments in Spokane and North Idaho and found Lithia to be a pleasant change. Keep up the great work!!!! More

Great service advisor I took my Ram in for service this morning and had an exceptional customer service experience. I was greeted promptly and efficiently. Our conversation I took my Ram in for service this morning and had an exceptional customer service experience. I was greeted promptly and efficiently. Our conversation was friendly, but professional. After my service was completed, my service advisor came get me and handled the follow up very well. Throughout the entire visit, I was treated as an adult, something that is seldom seen nowadays. Thank you, Lithia! More

2018 jeep grand cherokee Salesman was excellant! experience was great. I love love love my new jeep. Shortest buying experience I have ever had, everyone goes the extra mile Salesman was excellant! experience was great. I love love love my new jeep. Shortest buying experience I have ever had, everyone goes the extra mile More

Fast Services I live and work out of town so I can’t leave my truck here so when I take time out of my day and make my appointment time you get a mechanic right on I live and work out of town so I can’t leave my truck here so when I take time out of my day and make my appointment time you get a mechanic right on it. You don’t see that at a lot of other shops. My time is valuable and you realize that! Thanks. More