Lithia Chrysler Dodge Jeep Ram FIAT of Spokane

Very easy to buy are Bighorn 1500 I have been to other dealerships and Lithia was far the best I have ever dealt with. They were very professional. They had the truck we were looking f I have been to other dealerships and Lithia was far the best I have ever dealt with. They were very professional. They had the truck we were looking for at a very good price. More

Poor communication They never answer the phone. Just voicemail. Not professional at all. I want a person so I can schedule an oil change on the package I purchased They never answer the phone. Just voicemail. Not professional at all. I want a person so I can schedule an oil change on the package I purchased More

Sales staff was great! James was extremely helpful and knowledgeable. Found us the vehicle we came in to buy! Great buying experience, no hassle. We will buy our next vehi James was extremely helpful and knowledgeable. Found us the vehicle we came in to buy! Great buying experience, no hassle. We will buy our next vehicle at Lithia for sure! More

Great jog on warranty work I needed warranty work done, was scheduled quickly, Work appears to be good, Linda was new in the service department. and did a GREAT job. I needed warranty work done, was scheduled quickly, Work appears to be good, Linda was new in the service department. and did a GREAT job. More

Need refresher course in Customer Service Recently purchased a Dodge Ram from Tri Cities Lithia and unfortunately had a mechanical problem about 25 miles out of Spokane. When calling the roads Recently purchased a Dodge Ram from Tri Cities Lithia and unfortunately had a mechanical problem about 25 miles out of Spokane. When calling the roadside assistance # we were told a tow truck would be dispatched but needed to contact the Spokane Lithia Dealership to schedule a loaner while our truck would be towed/repaired there. When calling the Spokane dealership at 3:45 on a Saturday the first thing out of the Woman's mouth was "you will need to get here before 5:00" we explained that the tow truck company said it could take 90 minutes to get there. The lady explained she would talk to her Service Manager and call back. In the mean time I called a relative to come get me so I could get to Lithia as soon as possible before they closed (also tow truck would not take our dogs in their truck). I received another call an hour later (4:42) from Spokane Lithia same Woman telling me the Service Manager says nothing he can do they are closing at 5:00 they would not wait for me to get there. Again I asked to speak with Service Manager she said she would have him call back. Never heard from him. This is on a Saturday and they are closed on Sunday in the Service Department. I called Lithia of Tri- Cities and spoke with Clayton. Clayton listened to our situation and was quick to have a solution. Clayton had a car delivered to us in Spokane the next morning so that we would have transportation. Now THAT is Customer Service. My Husband and I are so very grateful for the Customer Service we received from Clayton at the Tri Cities Lithia. We have bought 3 cars from this location for a reason. Spokane Lithia could learn from them. More

Very good Very pleasant experience. The sales person was informed and helpful...as well as the finance person. I would recommend tis dealership to friends and f Very pleasant experience. The sales person was informed and helpful...as well as the finance person. I would recommend tis dealership to friends and family. More

Ram 1500 27k pile of crap Bought a certified used 1500 ram from them. The oil filter came loose 3 times, it knocks like a diesel when it is warming up, it only had 32k miles on Bought a certified used 1500 ram from them. The oil filter came loose 3 times, it knocks like a diesel when it is warming up, it only had 32k miles on it when I bought it. I took it in for the engine knock and they did some kind of jb oil flush on it. Didnt do anything. Last time i buy a ram or anything else from lithia dodge spokane More

Excellent service Noel was very helpful and prompt. He explained all of the options that were available to me . Very courteous. I had a very positive experience shoppi Noel was very helpful and prompt. He explained all of the options that were available to me . Very courteous. I had a very positive experience shopping for my new Jeep Rubicon . I will recommend this dealership. More

People are very personable Took a while to schedule, but once I was there it went great. Hard to get a hold of service. James the salesman actually helped me when I picked up Took a while to schedule, but once I was there it went great. Hard to get a hold of service. James the salesman actually helped me when I picked up explained the work that was done in a way I understood. More

Relaxed Staff were relaxed and friendly. I did by, but didn't feel the award pressure you get at most places. Facilities and vehicles were clean and the envir Staff were relaxed and friendly. I did by, but didn't feel the award pressure you get at most places. Facilities and vehicles were clean and the environment was completely professional. More