Lithia Chrysler Dodge Jeep Ram FIAT of Spokane

Absolutely incompetent horrible service department Bought a truck from this dealership and I have lifetime oil changes, so I have to go threw this service department which did work on my truck and have Bought a truck from this dealership and I have lifetime oil changes, so I have to go threw this service department which did work on my truck and have made it worse off then before, say they fix what they were supposed to do and it's still broke incompetent service department slow never stand by there work or products More

New car purchase Pretty straight forward deal with no bad surprises. I pushed and pulled to get what I could consider a good deal and think I did. Sales staff and fina Pretty straight forward deal with no bad surprises. I pushed and pulled to get what I could consider a good deal and think I did. Sales staff and finance staff were courteous and competent. More

Sales personnel is great,but buyers from out of state beware I'm from CA. Was traveling and needed to change my vehicle. Overall negotiation process went almost great all the way, except one time Manager did pre I'm from CA. Was traveling and needed to change my vehicle. Overall negotiation process went almost great all the way, except one time Manager did pressing technique in a rude form. But I was not alerted in front of the deal that WA state law gives only 3 DAYS Temporary Driving Permit! Only after the deal was done I was introduced to that fact. Also was suggested to prolong it in Idaho DMV, but there I got rejected. Eventually made temp permit in MT. More

Excellent, fast, friendly, service I went into the dealership to "browse" and because of the fast and friendly service left with a new truck. I have priced multiple dealerships in the a I went into the dealership to "browse" and because of the fast and friendly service left with a new truck. I have priced multiple dealerships in the area and abroad, and Lithia Chrysler Dodge Jeep Ram of Spokane was the best. More

Job completed as arranged All concerns dealt with somewhat longer time taken than first thought lounge okay seemed very busy construction taking place but not much of hindrance All concerns dealt with somewhat longer time taken than first thought lounge okay seemed very busy construction taking place but not much of hindrance to me More

Great Price and Customer Service I had an excellent experience and got a great deal on the exact vehicle I wanted. I feel confident that they will take care of my vehicle in the futur I had an excellent experience and got a great deal on the exact vehicle I wanted. I feel confident that they will take care of my vehicle in the future. More

Brand New Car! I had the pleasure of working with Patrick Stevers as a salesman and he had wonderful service! I wanted to purchase a new car and didn’t have much dow I had the pleasure of working with Patrick Stevers as a salesman and he had wonderful service! I wanted to purchase a new car and didn’t have much down for a down payment nor a high monthly payment. So the first car I wanted to get was out of my price range and Patrick worked with me until I was able to get into a car with a comfortable monthly payment! He was extremely helpful in car choices and provided me with a 2019 Jeep Cherokee! More

Feeling very deceived and frustrated. Dealer says that they have not set out to mislead but that is exactly what happened here. When someone tells me that they have spoken with a Chrysle Dealer says that they have not set out to mislead but that is exactly what happened here. When someone tells me that they have spoken with a Chrysler rep and they say that there will be not problem getting a total loss rebate listed by another dealership I trust that the answer is good. I don't expect that I as the customer will have to find out after a week that the people that said this had absolutely no idea what they were talking about. I trusted that someone had followed up after my numerous frustrations trying to contact jeep , first salesman had said in a text that he was waiting for a call back from the rep. When I was told I would have no issue I just needed to call Jeep on Monday I was under the impression that the rep called him back. We decided to look at the vehicle they had in the lot after we were talking to original salesman about different car and never told they were not on the lot. My husband liked the one he got however knowing that we would have no issue getting this loss rebate, helped make the decision even though it was a bit more , instead of leaving. We talked about going and starting the search over but knowing that we had been treated fairly in the past made us stay. The whole sales team, management, customer service, finance and dealer reps need to have a training lesson on not speaking about things you don't understand, and find out the answer instead, not misleading the customer to believe that the homework was done! They are not doing me a favor by selling me the car, I rewarded them with my loyalty because I had been treated fairly in the past. I am so disappointed that this has been such a huge disappointment and frustrating experience, Lithia customer service needs a major upgrading. Including the lithiacares customer service at the corporate office. What good does a customer service department do if they just leave it to the original dealership to make the decision even after the dealership lies to keep themselves from looking bad. I asked several times for another contact to look at the whole situation (emails and texts), they will not give me another way to communicate the frustration only the GM at the dealership? More

Jeep repair Julie was very informative and helped us at every turn. Very pleasant person to work with. As far as the repair goes, the problem seems to be resolved Julie was very informative and helped us at every turn. Very pleasant person to work with. As far as the repair goes, the problem seems to be resolved. To soon to make a judgement, though. More

New truck Worked with Casey Jones, awesome guy, was great working with him, left the dealership happy and with the truck I wanted, would recommend Lithia Dodge Worked with Casey Jones, awesome guy, was great working with him, left the dealership happy and with the truck I wanted, would recommend Lithia Dodge to all my friends More