Lithia Chrysler Dodge Jeep Ram FIAT of Spokane

SCAMS!!!! Liers!!!! I bought a truck from them and they refused to cancel the deal when I discovered they slid in gap insurance. They said it was not being charged and " I bought a truck from them and they refused to cancel the deal when I discovered they slid in gap insurance. They said it was not being charged and "worked in to the deal" when I questioned it. When I got home and reviewed the paperwork....I noticed that I was indeed charged it and was put in to my payment. They did more than happily to refund the money when called out that this was illegal. But, I don't trust them!!! I want the deal canceled and they next said it was impossible. But, other large, reputable dealerships have this in their policy. I would think that Lithia would want to have exceptional customer service....Boy was I wrong!!!!!! Lie, cheat, try to hid things.....they didn't even give me a copy of my gap insurance or tell me it was refundable. More

Good experience. Fast service Service was quick and all tasks completed accurately. Service agent was friendly and accommodating. It was a busy morning checking in and the time f Service was quick and all tasks completed accurately. Service agent was friendly and accommodating. It was a busy morning checking in and the time for check in was still quick. More

Service review The service was efficient and the price was reasonable. I was able to utilize the complementary shuttle service which was very prompt when I called fo The service was efficient and the price was reasonable. I was able to utilize the complementary shuttle service which was very prompt when I called for a pickup. Friendly staff. More

#1 worst dealership This has been the worst dealership experience ever. Happy to take your money but blames everything on corporate. They pick what they want to cover (wa This has been the worst dealership experience ever. Happy to take your money but blames everything on corporate. They pick what they want to cover (warranty work) and stick the customer with the rest of the bill. Phone calls are not answered and voicemails are not returned. More

Used car purchase The whole experience was low stress & they worked with us to help stay within our payment as close as possible. Looking forward to the possibility of The whole experience was low stress & they worked with us to help stay within our payment as close as possible. Looking forward to the possibility of buying from here again in the future. More

Pleasant transaction I was able to select the truck which interested me from the website, which is more informative than other websites in the area. From walking in the do I was able to select the truck which interested me from the website, which is more informative than other websites in the area. From walking in the door, test drive, settling on trade-in value and purchase was under four hours. It was a pleasant experience. More

Great! Have always been happy with your service dept! Staff is willing to help and is very pleasant to work with! Taken care very quickly ,promply. Have always been happy with your service dept! Staff is willing to help and is very pleasant to work with! Taken care very quickly ,promply. More

Fast and efficient Isaiah took good care of my needs.He called when my parts came in and helped set up my appointment. Checked to make sure it was under warranty also. T Isaiah took good care of my needs.He called when my parts came in and helped set up my appointment. Checked to make sure it was under warranty also. This is the second time Isaiah has handled my service needs. No complaints. More

Last minute oil change We called the Tuesday before Thanksgiving, they got us in the next day at noon and was out the door before 1:00, very friendly and attentive of our n We called the Tuesday before Thanksgiving, they got us in the next day at noon and was out the door before 1:00, very friendly and attentive of our needs. More

Very happy Thank you. The truck is going to be my daily driver and my recreational vehicle. It will work perfectly. Im very happy with Lithia and the sales staf Thank you. The truck is going to be my daily driver and my recreational vehicle. It will work perfectly. Im very happy with Lithia and the sales staff. More