Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Lithia Chrysler Jeep Dodge RAM of Anchorage - Service Center
Anchorage, AK
290 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
290 Reviews of Lithia Chrysler Jeep Dodge RAM of Anchorage - Service Center
Sort by
September 20, 2019
A huge waste of time! I scheduled my car for service on the 19th of september. I walked in the service department around 7 Am. I saw several people standing there aimlessly I scheduled my car for service on the 19th of september. I walked in the service department around 7 Am. I saw several people standing there aimlessly. The service reps. were not in any hurry to greet people much less help them .After about a 5 minute awkward wait the cashier lady asked me if i had an appointment and with who? I replied that i did and was not shure who with. I was finally introduced to the service provider who told me that he did not see the warranty that i had purchased earlier. After several minutes of discussing about why he did not see the warranty i told him that i would personally call up the lithia branch where i purchased the warranty and provided him with the contract number. After this i was ready to go to my work which was on base. I recognized the driver and asked him if i could get a ride to base. He told me that he was sorry but his wife was having a problem and he could not help me but another service representative could. I certainly understood and talked to the other rep. About getting a ride back to my job on base. The rep told me that he would call a uber driver to get me to my job. I said thank you and went out to meet the driver. After about a 5 minute wait i met the uber driver who told me he could not get on base. I then went to the rep and informed him that. He said that he would call me another driver hat could get me on base to my job. I said thank you and went out to meet the driver When the driver met me the first thing that he told me was that he could not get on base.I was understandably frustrated at this point and went to the rep to inform him that the second driver could not get on base. He informed me that he could not help me and that i should get a cab at my own expense. He said the problem was the older gentleman had to go home sick. I was very frustrated with the situation because there was no resolution to my problem and it did not seem they were willing to help me and they were blaming the situation on the driver who had to go home. As a supervisor myself i could not believe that a company as big as lythia did not have a back up plan for this situation and the reps seemed like this was normal to treat a customer like this. I made it well known to them what i thought and asked for my car back so i could get back to work in a timely manner. I was surprised on how i was treated as a customer with such a non professional attitude! More
by Macy
August 29, 2019
Need a ride Drop truck of service after hours and was given a ride to airport, was not a problem with getting a ride after hour great person Drop truck of service after hours and was given a ride to airport, was not a problem with getting a ride after hour great person More
by Wisconsin
Employees Worked With
Shelby Emmert
July 10, 2019
Stayed late Brought the new truck in to get undercoat, etc,. Jeremie called when it was ready for pickup (which was after service center hours) and hung around un Brought the new truck in to get undercoat, etc,. Jeremie called when it was ready for pickup (which was after service center hours) and hung around until I arrived to reclaim it. He was personable and professional and the truck looked great. More
by Bk101
Employees Worked With
June 27, 2019
Total incompetence! Scheduled my Jeep 3.0 diesel a week ago for the reprogramming recall notice I received from Fiat Chrysler advising that Fiat Chrysler had been found b Scheduled my Jeep 3.0 diesel a week ago for the reprogramming recall notice I received from Fiat Chrysler advising that Fiat Chrysler had been found b y the State of CA that the motor was programmed to falsify IM tests. Advised them at the time that I would need a loaner as the recall paperwork assured me that I would receive a free loaner vehicle if the work took longer than three hours. Now, a week later, as I was driving to the dealership I received a call advising me that they were not aware what recall I was coming in for and that they wouldn't have a loaner available for me. When I explained the recall and the need for the loaner they let me know that they should be able to finish the work within three hours. After waiting at the dealership for three hours I went to the service counter and requested to know if the vehicle would be done soon, or that I needed a loaner vehicle as was required per the recall. They advised that they would try to get to it as soon as possible and that a loaner vehicle was not available (after my giving them a weeks notice..). I then called the customer service number for Fiat Chrysler requesting their assistance in the matter. They advised that they couldn't help me as we were at the mercy of Lithia's service department. Finally, after 4.25 hours of waiting, I was informed that they couldn't perform the reprogramming as they didn't have stickers needed to place on the vehicle after the programming was complete. I'm completely puzzled as to why they couldn't perform the programming and have me come back at a latter date so that they could attached the stickers once they received them(?) unless they really didn't have the personnel or equipment required for the reprogramming. To make matters worse, while waiting I had them rotate my tires and today found that I have a pronounced shimmy and will need to take the vehicle back to them. While waiting I also sent Lithia of Anchorage a message via their website hoping for assistance. As expected I've not heard from anyone... More
by ecuzzort
June 20, 2019
Every time I go here they charge double Every time I came here I’m charged double the quote my car is there 5 times longer than promised and they don’t take or return my calls and I get my c Every time I came here I’m charged double the quote my car is there 5 times longer than promised and they don’t take or return my calls and I get my car back with more issues than before it was serviced. More
by Natethegreat
Employees Worked With
I don’t know everyone who serviced it at this shop, Clayton McCurdy
May 18, 2019
Poor customer service I regret buying a car here and I regret getting talked into a lifetime oil change. The wait has always been around three hours, you can’t schedule it I regret buying a car here and I regret getting talked into a lifetime oil change. The wait has always been around three hours, you can’t schedule it online, and I have reached out to the service department when I’ve had issues with my car under warranty only to never hear back. They do not care about their customers. More
by Ebuckin2
Employees Worked With
Unknown.
April 02, 2019
Awesome service and customer service I would go there anytime. Every time I have had to call or go in person Clayton has been excellent. and customer service I would go there anytime. Every time I have had to call or go in person Clayton has been excellent. More
by Russell C
Employees Worked With
Clayton McCurdy
March 18, 2019
Excellent service Ten star service, as always! I have been with Lithia since 2010, and I have never been disappointed. They are always prompt, respectful, and get the Ten star service, as always! I have been with Lithia since 2010, and I have never been disappointed. They are always prompt, respectful, and get the job done in a reasonable time. More
by Calvert0311
Employees Worked With
Clayton McCurdy
March 13, 2019
Oil change Was irritated because we get emails stating make an appointment for service. They don’t take oil change appointments. The young man that was in the se Was irritated because we get emails stating make an appointment for service. They don’t take oil change appointments. The young man that was in the service bay was pacing as it was almost 7:30 and he didn’t have a vehicle in his bay yet. Had a quick conversation with him stating when I worked for GM, I would do oil changes all day. Had been told by first service writer that it would be a 2 hour wait. He left to get some signatures on paperwork. Second service writer (Stephanie Alvar is the name on my work order) took my info and keys. A half hour later, she found me in the showroom and said “Mr. Nagel, you’re ready to go.” These two employees made my morning! I was back out on the way very quickly! More
by SnowRider1
Employees Worked With
Stephanie Alvar
March 10, 2019
diagnose injector failure my 2014 diesel had a shaking in the engine, and engine light came on. the code was no.6 cylinder not firing. they got me in right away and tested the my 2014 diesel had a shaking in the engine, and engine light came on. the code was no.6 cylinder not firing. they got me in right away and tested the injectors by swapping, and replaced the bad one. thanks for getting this done quickly as the truck was shaking bad enough to make it almost undriveable. More
by sholt
Employees Worked With
Other Employees :
dallas, unsure of last name...very helpful, Keoni Heller
