Lithia Chrysler Jeep Dodge RAM of Anchorage - Service Center

Short story: In early March I dropped my car off at Lithia for some Warranty Repairs. 42 weeks + 1 day later those repairs still haven’t been completed and I have finally given up the fight of trying t Lithia for some Warranty Repairs. 42 weeks + 1 day later those repairs still haven’t been completed and I have finally given up the fight of trying to make it happen. A combined 161 days in the shop and when I picked up my car Lithia couldn’t even bother to pretend that it had done anything but sit in the lot. Not only did they opt not to brush the snow off, they didn’t even close the driver window. It was a pointed slap in the face to let me know I got screwed and there’s nothing I can do about it. ————— Highlights; - Learning from Kenny Ellert that Lithia Service Department’s capacity to diagnose a problem begins and ends at checking for codes. If there’s no code, there’s no problem to fix. - Getting ignored when calling or texting for status updates - After I stopped receiving responses going into the Service Center and having Kenny tell me they couldn’t recreate the problem last time I brought it in, so when I brought it back 5 weeks prior nobody had even looked at it. - I sent 5 videos showing the problem step by step. Kenny told me the repair technicians weren’t going to watch them. I offered to show him in the parking lot right then and he declined. - Being treated like a Karen for expecting Lithia to fulfill the terms of the warranty they pressured me into buying in the first place. Eye rolls. I walked in once and had Tony Allen shout back to Kenny “Hey your buddy is back” and then scoff. - My warranty came with a replacement key fob. When Tony Allen gave it to me it was missing the manual key piece. When I pointed it out he became clearly annoyed and said it’d be $39 to have it made. I declined and had someone else do it for free later, after clarifying that wasn’t even the right price quote he just made up a number assuming I wouldn’t pay it - Giving a 40 minute notice I was heading over to pick up my car because I’m over paying for rentals and give up. When it was pulled around there was over a foot of snow on top of it and the window was open letting more snow on the driver’s seat and door - Contacting Lithia Corporate for help and having them do literally nothing except copying and pasting what I wrote to the Sevice Center Manager and then copying and pasting his response to me - I received a follow up survey via email asking if I was fully satisfied. I obviously chose “no” and then the next screen said someone would reach out to me shortly for more information and to make it right. Nobody did because Service Commitments mean literally nothing to Lithia of South Anchorage or Lithia Corporate More

The process currently in use for Lithia's misleadingly named 'Express Lube' has not improved over many months, and shows no respect for their customer's ability to efficiently schedule the limited number named 'Express Lube' has not improved over many months, and shows no respect for their customer's ability to efficiently schedule the limited number of hours in their busy days. Know that when you add your name to the app you must download on your phone, and use on a given day in order to be seen for an oil change, that the minutes that come up do not represent an appointment! You have NO APPOINTMENT. You are simply on a list of people who are now authorized by Lithia to compete on a 'first come- first served' basis that day! If your name is not on that list, you will be refused service. I arrived 15 minutes early for what appeared to be an appointment, when at 7:35 in the morning the app reported 190 minutes. I rearranged my day based on what Lithia's app implies is an appointment. I waited 3 hours for the oil change, and had to cancel a favor I had offered a friend because I was still waiting for my vehicle. Management at Lithia should be embarrassed by what is currently going on in their Express Lube Service Center. I am taking even more precious time to deal with Lithia the-day-after because this is the THIRD oil change in a row that has gone down poorly, time-wise, at Lithia, which means that Lithia's management has had ample time to put in place a process that would work, but quite clearly has not. Getting an oil change at Lithia's 'Express Lube' should not be more difficult than getting that same service at other Express Lube Services in town, nor should it be more difficult than going for services in any other area of life. I should add that the people who work at Lithia, at the direct contact level, are also victim's of their manager's failure to implement a process that works. It sets them up to have to deal with a higher percentage of dissatisfied customers. My only suggestion to them was to give updates to those waiting. In three hours sitting in Lithia's waiting room, I was given no updates as to 'how much longer'? More

Good Customer service I think services are over priced Good Customer service I think services are over priced but service was good and kept me updated Good Customer service I think services are over priced but service was good and kept me updated More

I received an oil change last year in December and I tried to get an oil change this year. They have this new app they wanted to use and it tells you they never have an opening for one, two you call in tried to get an oil change this year. They have this new app they wanted to use and it tells you they never have an opening for one, two you call in (first come first serve is their usual policy) and they tell you to use the app (that never has an opening), and three when you do get service they’re lazy or decide to not perform the work correctly. I took my vehicle in somewhere else today and the mechanics told me my oil plug wasn’t placed back on the vehicle. I’ve been driving my vehicle with some strange issues the past few months and my oil level being lower than usual. One of my family members is disabled and uses the vehicle and finding out today Lithia did a half xxx job and put my family at risk isn't okay nor should we have to pay with our lives for their incompetence. Do not go here or risk your vehicle. It’s not worth the risk. More

One star is too much. I sat and waited for an oil change for six hours after trying to schedule a maintenance appointment which I was not allowed to do because it oil change is an expressed service for six hours after trying to schedule a maintenance appointment which I was not allowed to do because it oil change is an expressed service More

Tony does fast, efficient work in service. He listens and follows through as best as he can. I have been very happy to work with him and gladly recommend him. He is also a great athlete!! follows through as best as he can. I have been very happy to work with him and gladly recommend him. He is also a great athlete!! More