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Lithia Chrysler Jeep Dodge RAM of Anchorage - Service Center
Anchorage, AK
286 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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286 Reviews of Lithia Chrysler Jeep Dodge RAM of Anchorage - Service Center
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March 13, 2012
Jayson has done an excellent job for me on serveral items i have had problems with on my truck. His attitude has always been friendly and helpful. I wanted to thank him for his help and to let you know that i have had problems with on my truck. His attitude has always been friendly and helpful. I wanted to thank him for his help and to let you know that he should be considered a valuable member of your team in Alaska. Jayson and the mechanics working with him fixed an item that has been wrong since I have owned my truck and I have 80K on it. It has never been able to shift from 2 to 4 wheel drive while the vehicle is moving. This was the one item that I didn't like about the truck. I have never had a truck, Chevy or Ford that didn't shift on the fly. I was even contemplating changing the electrical shift to a manual shift just so I didn't have to go around in 4 wheel drive all the time. So please thank him and his mechanics for me. Keith Reed More
by Firetruck
Employees Worked With
Jayson ( in service department )
March 05, 2012
Great knowledge and expertise from Jayson in service. In and out quick and most of all upfront and honest. My wife and I bought both of our vehicles at your location and have referred my parents for the sam and out quick and most of all upfront and honest. My wife and I bought both of our vehicles at your location and have referred my parents for the same Durango my wife and I bought. Jayson has been and will be the person I ask for in the service department. That being said; I'm sure your entire service staff is great. I have only worked with Jayson because I have never had a complaint. Way to go and thank you for providing such an excellent service in times where nothing seems certain. More
by Gmatthieu
Employees Worked With
Jayson
December 27, 2011
I have bought two vehicals in the last twenty four months. I have found the sales staff and sevice staff to be very professional and helpful. months. I have found the sales staff and sevice staff to be very professional and helpful. More
by burne
Employees Worked With
Troy Jarvis and staff, Troy Jarvis
December 26, 2011
I have referred several colleagues to Troy Jarvis for new vehicle purchases. They always report back that they were very happy with the overall experience. I do not hesitate to recommend people to this deale vehicle purchases. They always report back that they were very happy with the overall experience. I do not hesitate to recommend people to this dealership as a result. More
by Jerry Mackie
Employees Worked With
Troy jarvis, Troy Jarvis
December 23, 2011
This Dealership has the best customer service of any dealership I’ve ever use. I’ve been in multiple times and each time it’s exactly the same. They were courteous, efficient and performed the work exa dealership I’ve ever use. I’ve been in multiple times and each time it’s exactly the same. They were courteous, efficient and performed the work exactly as promised. I’d recommend them to anyone. More
by TASCC
December 22, 2011
Nothing about my experience at the service department was good. They never returned calls, were arrogant and rude on the phone, gave me BS answers as to why their repairs didn't fix my car's problems. I retu good. They never returned calls, were arrogant and rude on the phone, gave me BS answers as to why their repairs didn't fix my car's problems. I returned for the same problem for months, and each time, they charged me money and didn't fix the problem. Complaining to the service manager is not useful. Poor service that is not corrected by the manager is an indication that he agrees with poor service, and that unhappy customers are acceptable. It also supports the stereotype that car dealers are unethical liars. It is possible that the technicians are competent and just the service representatives are ignoramuses (ignorami?), but I suspect that the technicians are incompetent and the service representatives make up some nonsense and hope that the customers will swallow it, instead of actually making sure that the technicians are not idiots. I would never recommend Lithia Chrysler Jeep Dodge on Old Seward Highway in Anchorage to anyone for anything. EVER. More
by doctordee36
Employees Worked With
Jason, Tom, Paul
