Lithia Chrysler Jeep Dodge RAM of Anchorage - Service Center

I have referred several colleagues to Troy Jarvis for new vehicle purchases. They always report back that they were very happy with the overall experience. I do not hesitate to recommend people to this deale vehicle purchases. They always report back that they were very happy with the overall experience. I do not hesitate to recommend people to this dealership as a result. More

This Dealership has the best customer service of any dealership I’ve ever use. I’ve been in multiple times and each time it’s exactly the same. They were courteous, efficient and performed the work exa dealership I’ve ever use. I’ve been in multiple times and each time it’s exactly the same. They were courteous, efficient and performed the work exactly as promised. I’d recommend them to anyone. More

Nothing about my experience at the service department was good. They never returned calls, were arrogant and rude on the phone, gave me BS answers as to why their repairs didn't fix my car's problems. I retu good. They never returned calls, were arrogant and rude on the phone, gave me BS answers as to why their repairs didn't fix my car's problems. I returned for the same problem for months, and each time, they charged me money and didn't fix the problem. Complaining to the service manager is not useful. Poor service that is not corrected by the manager is an indication that he agrees with poor service, and that unhappy customers are acceptable. It also supports the stereotype that car dealers are unethical liars. It is possible that the technicians are competent and just the service representatives are ignoramuses (ignorami?), but I suspect that the technicians are incompetent and the service representatives make up some nonsense and hope that the customers will swallow it, instead of actually making sure that the technicians are not idiots. I would never recommend Lithia Chrysler Jeep Dodge on Old Seward Highway in Anchorage to anyone for anything. EVER. More