Lithia Chrysler Jeep Dodge RAM of Anchorage - Service Center

customer service Excellent customer service . Went in to get my vehicle cleaned and it came out immaculate . Mois was professional and went above and beyond to help Excellent customer service . Went in to get my vehicle cleaned and it came out immaculate . Mois was professional and went above and beyond to help More

Best customer service They treat you like family - always take care of our 5 vehicles. Very thorough inspections too. The turnaround time here is always very good. They They treat you like family - always take care of our 5 vehicles. Very thorough inspections too. The turnaround time here is always very good. They help you out with rides and/or vehicles if you need help. They come to you if you are stranded. THANK YOU!!! More

THE WORST SERVICE EVER, ANYWHERE They cause more damage than I went in there with. $150.00 estimate turned into 4K repair, which they caused. Broke down because of this repair less They cause more damage than I went in there with. $150.00 estimate turned into 4K repair, which they caused. Broke down because of this repair less than a year later. Staff was rude and condescending. Wouldn't answer calls until a lawyer got involved. Then the ugly phone calls started. Worst experience ever. NEVER GO TO LITHIA ANCHORAGE OR WASILLA FOR SERVICE. Check out all the complaints about their service department on their facebook page. Real eye opener. More

Stopped by the service department to make an appointment to have a rear window wash fluid repair made to our 2011 GMC Yukon, and was very happy when Shane said they could get it in today! After the paperw to have a rear window wash fluid repair made to our 2011 GMC Yukon, and was very happy when Shane said they could get it in today! After the paperwork, Shane had the curtesy van on its way and was was off to work in no time. Better than all that was the phone call I got less than an hour later thank all the work was complete with an offer to come pick me back up! This was my first experience with this service department and it was great! More

Jayson went above and beyond to take care of us and my Jeep!!! I will be back for any parts or Service we need on my 2000 Jeep Cherokee Jeep!!! I will be back for any parts or Service we need on my 2000 Jeep Cherokee More

In the beginning, we were surprised at how non pressure the salesman were but the experience turned for the worst. Once we decided on a vehicle, the paperwork started. Then they asked if they could see i the salesman were but the experience turned for the worst. Once we decided on a vehicle, the paperwork started. Then they asked if they could see if they could get us a better interest rate with a bank they use instead of the company we planned to use. This process took a lot longer than promised and wasted our time. In the end, THEY decided which company we would finance with and it was the same interest rate we had with our original company. After signing the papers, the man came out and said the car we purchased was not really a certfied vehicle, like we had been told and there was no warranty. When we expressed how upset we were about being led on, he replied that we should be happy that he told us as soon as he found out. Days later, they tell us it IS a certified vehicle. *** Update*** Part of the deal was that the bumper be replaced as there was a hole in the front. This took weeks to schedule. Once I get in thete, I was told it had to be sent to the auto body repair shop...and the part for the cruise control would be ordered. No one called me when it was in or the schedule an appointment for the bumper (as I was told). It took me weeks and over 20 phone calls to make the appointment. Once we got to the auto body shop, no one was prepared and apparently didnt have it together. They wanted to have me come back once they saw what they wouldneed to do (which was the agreement so it wasnt a surpise). They were going to patch it but realized thr bumper need to be replaced. My car sat there for three days(the time I was told it would take to fix bumper and cruise control) before they told me they got approval to replace the bumper and would start that day. I only found this out after calling. Then they told me it would be ready Tuesday. I called every hour that morning to see if it was ready....but I couldnt get my service rep and no one would help me.On Wednesday, I called before I was leaving Wasilla and was told it might be ready today (if it was ready for pick up it wouldnt be until 5pm). Our service rep has too much to do as he never calls me back or gives updates. It makes it hard for him since no one else seems to do there job. We have had our rental for a week now (for a three day fix). More

I have bought two vehicals in the last twenty four months. I have found the sales staff and sevice staff to be very professional and helpful. months. I have found the sales staff and sevice staff to be very professional and helpful. More