Lithia Chrysler Jeep Dodge RAM of Anchorage - Service Center

Excellent customer service Fantastic experience through the whole repair process. Our first time traveling through Alaska and had some car issues. Got the wife's Jeep fixed. Mik Fantastic experience through the whole repair process. Our first time traveling through Alaska and had some car issues. Got the wife's Jeep fixed. Mikey had an estimate put together for us in a timely manner, expedited all the nessisary parts and had us on the road in 4 days. I have purchased numerous vehicles in my life and I always go to Lithia. Mikey was a great help with making us feel comfortable, provided a rental and helped us with all our needs/concerns. Great experience! More

Best oil change in town I've been to many places for oil changes and this one beat them all. JOSH was my advisor and remembered me from years ago. Great customer service. I've been to many places for oil changes and this one beat them all. JOSH was my advisor and remembered me from years ago. Great customer service. More

Excellent advice I had some technical questions about truck suspension systems best answered buy a maintenance tech. Shane, at the service desk, walked me back and fo I had some technical questions about truck suspension systems best answered buy a maintenance tech. Shane, at the service desk, walked me back and found the right guy who not only knew what I needed but gave me advice about how to go about it. Question answered! Thank you very much! More

Set service Thanks Kenny you did a great job taking care of my SRT Jeep when I was out of town. I appreciated the detailed message and explanation on the brake no Thanks Kenny you did a great job taking care of my SRT Jeep when I was out of town. I appreciated the detailed message and explanation on the brake noise. The detail looked good too! More

a few comments Nate did a great job and the service was done well. I'll pass on a few comments to use as you like: -I want to do business with you but every time I Nate did a great job and the service was done well. I'll pass on a few comments to use as you like: -I want to do business with you but every time I look at your service charges it makes me gasp. I know that dealerships are always more expensive than other places but I'm not sure why. Some of your competition, not shade tree mechanics, have some significant overhead also. They are not cheap either but value (price compared to quality compared to guarantee) is something I always try to evaluate. -Your bill always generates suggested services. It would help me as a consumer if you broke that out to be "must" and "should". My bill suggested $1100 in service. Because it's always a large amount, I have a tendency to disregard it. In reality, some of that must be done and offering some sort of package discount or coupon might encourage your customers to agree and have it done. As it is, zero money is a lot less than some. More

Worse Experience with a Dealership and Service department I have purchased multiple Ram trucks over the years, and my experience with the dealership and service department has just been the worse. I cannot b I have purchased multiple Ram trucks over the years, and my experience with the dealership and service department has just been the worse. I cannot believe they are still in business with the way they treat customers. It like once you have bought the vehicle, they no longer care. The business transaction is done so there is no more need on their part to be nice, cordial, and professional. Friends told me not to go to Lithia, but I thought they were just bitter, but they are not bitter. They are kind and caring people, unlike the staff I have dealt with at Lithia. Even their managers are horrible. Overall, my experience with Lithia is so bad that I will never purchase another vehicle from the dealership. In fact, my experience has been so bad that I will probably never purchase another Ram truck again, and I would encourage any potential customers to at least stay away from Lithia Dodge. More

Bent over backwards to finish repairs on time I live in Valdez and was in Anchorage for a single day. I needed some work done on my Chevy Aveo which was pulling hard to the side when breaking and I live in Valdez and was in Anchorage for a single day. I needed some work done on my Chevy Aveo which was pulling hard to the side when breaking and accelerating. Unfortunately all of the Chevrolet dealers were telling me they would need 3-5 days to do the repairs. With my options running out I figured i would give these guys a call and explained my situation. They told me they would do what they could given the time limit and the fact that this was not a Chevrolet dealer. They replaced the upper strut housing, tie rods and performed an alignment. They resealed my transmission pan and did a flush. They also gave me some advice on another issue that had cropped up recently. I dropped my car off at noon and it was finished by 6 that day! Needless to say they were a lifesaver and now my car drives without pulling to the side. I dealt with Mikey who was very friendly and had a great sense of humor. Keep up the good work guys! More

2008 Jeep Liberty over heat I have 2008 Jeep Liberty Sport it overheat due to the defected water pump. I only make 1 phone call to the Jeep services Dept. my problem was taking c I have 2008 Jeep Liberty Sport it overheat due to the defected water pump. I only make 1 phone call to the Jeep services Dept. my problem was taking care in same day I bring my car in at 9am and pickup at 5:30pm same day. The service Dept. replace the water pump and all the necessary parts that require to repair the over heat problem that I have at no cost to me. Thanks for the good advice from Mr. Kenny Ellert, and the mechanic who is perform the repair from the service dept. Thanks More

Very pleasant. Extreme improvement from the prior visit! Very pleased! Missed replacing one fog light bulb on front, a last minute request. But overall, was great se Extreme improvement from the prior visit! Very pleased! Missed replacing one fog light bulb on front, a last minute request. But overall, was great service! More

Appreciation of Staff Appreciate the reminders - appreciate that the service people listen to what I describe as problems with my vehicle and get me answers - professional Appreciate the reminders - appreciate that the service people listen to what I describe as problems with my vehicle and get me answers - professional crew all around! Very much appreciate the discount coupons e-mail to my home e-mail. More