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Lithia Chrysler Jeep Dodge RAM of Anchorage - Service Center
Anchorage, AK
283 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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283 Reviews of Lithia Chrysler Jeep Dodge RAM of Anchorage - Service Center
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November 17, 2016
Great service Purchased winter tires and had them mounted on existing rims. Also replaced a lost key fob. Service manager was friendly, prompt, and got me set up wi Purchased winter tires and had them mounted on existing rims. Also replaced a lost key fob. Service manager was friendly, prompt, and got me set up with a loaner car while mine was being serviced. Lithia was able to price match the tires and key fob making it a convenient one stop shop without costing extra for the convenience. More
by Jeep owner
Employees Worked With
Tony Allen
November 16, 2016
Quarterly maintenance / checkup Overall service was OUTSTANDING. The service representative who assisted with my request reviewed my vehicle's history not only for the maintenance j Overall service was OUTSTANDING. The service representative who assisted with my request reviewed my vehicle's history not only for the maintenance job but also updates for future assistance. He was very helpful and courteous. It sure made me feel better knowing I was in GOOD hands until the next time my vehicle needs to be taken care of. Thanks you (MAHALO) ! ! ! ! ! ! ! More
by June Rudolech
Employees Worked With
Keoni Heller
November 08, 2016
Service Dept. Really Cares Mine is a difficult schedule because of a disability. Especially Nate Schaeffer has gone out of his way time and again to accommodate my needs. Nate i Mine is a difficult schedule because of a disability. Especially Nate Schaeffer has gone out of his way time and again to accommodate my needs. Nate is not just good; he is superb. More
by Hillside Guy
Employees Worked With
Nathan Schaeffer
October 22, 2016
Always prepared to be professional Every employee I have come into contact at this dealership knows what their role is and seems prepared to do it well. We've been going to this dealer Every employee I have come into contact at this dealership knows what their role is and seems prepared to do it well. We've been going to this dealership for oil changes and maintenance of our Jeep for apprx 2+ years. More
by AKinthedirt
October 19, 2016
Should not be a Lithia Dealership Had a scheduled appointment at 8am. No loaner, not even an attempt to acquire a loaner of any kind. A "shuttle" that runs once every 90 minutes. 9am Had a scheduled appointment at 8am. No loaner, not even an attempt to acquire a loaner of any kind. A "shuttle" that runs once every 90 minutes. 9am rolls around and my car is still sitting outside and no shuttle in sight. I contact a friend to come pick me up but for the time being I thought I would look at some of the cars on the lot. The lot is a complete mess, especially for Lithia's standards or at least the Lithia dealers I've been to and heard about. The lot looks like people just drive cars in and leave them. Not one was "detailed", multiple vehicles had trash, energy drinks and such inside them, ON THE LOT FOR SALE. They had new mixed with used and you couldn't tell the difference because out of the 30 vehicles I looked at only 5 had stickers saying the price and options, the rest MAYBE had a "as is no warranty" sticker. It gets better, I spent probably 20 minutes walking around outside, in the front of the lot where everyone could see me and was never asked a single question or approached by anyone. I am not sure how well this dealership is doing, but if you asked me, I would say failing... FAILING HARD! I will never return to this dealer other than to pick up my car, instead I will make the trip to go out to the valley where I purchased my car (Lithia Chrysler Jeep Dodge of Wasilla) because every I go there I am ALWAYS impressed with their service, customer service, car selection, and their sales people. More
by johnny
Employees Worked With
October 14, 2016
Always a pleasure working with your service department Lithia chrysler jeep dodge has the greatest service staff and amazing service. They have serviced all of our vehicles and I always depend on them! Lithia chrysler jeep dodge has the greatest service staff and amazing service. They have serviced all of our vehicles and I always depend on them! More
by Ak snow tracker
Employees Worked With
Mikey Ugrin
September 24, 2016
I have lifetime oil changes and I am treated extremely well every time I go in for an oil change. I almost always wait for my Jeep, and I am always out of there within 45 minutes to 90 minutes. To me that is ex every time I go in for an oil change. I almost always wait for my Jeep, and I am always out of there within 45 minutes to 90 minutes. To me that is exceptional service. I like it they point out to me what might need to be fixed. 95% of the time I choose to fix or change the item requiring attention. I also purchased a 1 million mile warranty, and many times the other 5% of the time the issue is covered under that warranty, The bottom line is I feel that I get treated with respect. I am a man. More
by teddybear4uinak
Employees Worked With
Keoni Heller
September 19, 2016
Service The ONLY reason we continue to purchase our Jeeps from Lithia, is Kenny Ellert in the service department. Kenny has always been professional, courteou The ONLY reason we continue to purchase our Jeeps from Lithia, is Kenny Ellert in the service department. Kenny has always been professional, courteous, and honest. He is able to schedule our vehicles quickly and always calls us as soon as soon as they are ready to be picked up. No question, best employee in the department! More
by survey
Employees Worked With
September 02, 2016
Prompt service when I dropped off the car and got a loaner. Car was finished by noon, which was perfect timing for me. Everyone was courteous and helpful when I dropped off the car and got a loaner. Car was finished by noon, which was perfect timing for me. Everyone was courteous and helpful More
by Nugget
Employees Worked With
Maybe Nate and man next to him in service
August 26, 2016
My Jeep I have had a great experience with Lithia all the way through from sales to service, but the service department was hands down the best I have seen in I have had a great experience with Lithia all the way through from sales to service, but the service department was hands down the best I have seen in all of Alaska! They really took the time to trouble shoot and fix the issues I had. More
by <3 my Jeep
Employees Worked With
Mikey Ugrin
