Lithia Chrysler Jeep Dodge RAM of Anchorage - Service Center

If you value your life, do not have any important work done at South Lithia. Long story, greatly shortened: Less than a year ago, I had all the front end wheel assembly parts replaced on my small RV in pr done at South Lithia. Long story, greatly shortened: Less than a year ago, I had all the front end wheel assembly parts replaced on my small RV in preparation for a long winter trip. I was immediately aware of some issues with the work, and took the rig to another mechanic. He found a couple mistakes and fixed them. I set out on the trip thinking all was well. Along the way, a new idler arm broke, creating a loud noise. Once that was fixed, I once again felt that all was well. Indeed, I completed my long trip and returned home. It was here, just south of town at a Potter Marsh pull-out where my left lower ball joint snapped in half without warning, dropping my vehicle on the spot, with the left front wheel no longer fully attached. If it had happened at highway speeds and one of your loved ones happened to be in the area… well… this could have been incredibly tragic. By pure luck, I had impulsively decided to pull off the highway and watch the birds. At this point, I realized that none of the parts Lithia had installed could be considered safe. I went to the shop and asked for my $5k back, so that I could replace all the parts. They wouldn’t do it. So I had all the parts replaced at my own expense. Additional defective parts were found at that time. Again, I asked Lithia for my money back, this time in writing. No response. There’s no evidence that anyone at Lithia has a conscience. If any of you had ball joints or other wheel assembly part installed last fall, you should immediately have them replaced, before a wheel separates from your vehicle while you are traveling 65 on the Seward. Apparently, their parts supply chain was compromised during that time frame. Let’s be very clear about this fact: Lithia will not stand behind its work. They couldn’t care less if you and your family all die because of their shoddy parts and shoddy work. More

My car went crazy when I got out of Doctors office with 82yr old husband, all the engine lights, EBS lites & hazard lites we're on and I couldn't shift. I pressed on an off for parking button and on the sk 82yr old husband, all the engine lights, EBS lites & hazard lites we're on and I couldn't shift. I pressed on an off for parking button and on the skid & hazard buttons. Then turned car off scared an turned back on with only engine lite...I drove home dropping husband off, am empressed with TONY in Service doing quick computer scan, "He took care of electrical codes & said come back if anymore problems"...It's been since 2015 & my 2010 Jeep Cherokee has had the best service in Anchorage, highly recommend quality mechanics & Service Department. Thanks Tony!!! Sincerely, Vivian & family More

Its very good that John introduced me this kind of purchasing on line. Without car I was able to purchased my vehicle.. Good work and more power. purchasing on line. Without car I was able to purchased my vehicle.. Good work and more power. More

Hello Lithia we had a great time when we purchased our jeep last year. I am messaging you hoping that you guys can help us to have a ride or loaner, we bought our Jeep Wrangler here last May 2021, and on jeep last year. I am messaging you hoping that you guys can help us to have a ride or loaner, we bought our Jeep Wrangler here last May 2021, and on march 18 2022 get towed because it doesn’t start. The Jeep now is in other dealer store which is in 5th avenue in downtown since they are the only has EV certified tech since its Hybrid Jeep. It’s been 3 weeks now that we don’t have the jeep since dealer is waiting for the parts, and 3 weeks commuting without vehicle to use, we called jeep care representative and they say they can only pay us up to $40/day for 10 days and not cover taxes or fees associated with that rental car and I don’t think we can afford it since we’re paying our $60,000 bank loan for our brand new Jeep that’s not even a year and only 8547 miles in the other dealer waiting to fix it. I hope you guys can help us 😊 More

Amazing! !! GREAT EXPERIENCE!! Professional and wonderful process!!! HIGHLY Recremended!! will shop again if the chance ! !! GREAT EXPERIENCE!! Professional and wonderful process!!! HIGHLY Recremended!! will shop again if the chance ! More

You can count on being taken care of & getting your goal car with Franco !!!!x car with Franco !!!!x More

Short story: In early March I dropped my car off at Lithia for some Warranty Repairs. 42 weeks + 1 day later those repairs still haven’t been completed and I have finally given up the fight of trying t Lithia for some Warranty Repairs. 42 weeks + 1 day later those repairs still haven’t been completed and I have finally given up the fight of trying to make it happen. A combined 161 days in the shop and when I picked up my car Lithia couldn’t even bother to pretend that it had done anything but sit in the lot. Not only did they opt not to brush the snow off, they didn’t even close the driver window. It was a pointed slap in the face to let me know I got screwed and there’s nothing I can do about it. ————— Highlights; - Learning from Kenny Ellert that Lithia Service Department’s capacity to diagnose a problem begins and ends at checking for codes. If there’s no code, there’s no problem to fix. - Getting ignored when calling or texting for status updates - After I stopped receiving responses going into the Service Center and having Kenny tell me they couldn’t recreate the problem last time I brought it in, so when I brought it back 5 weeks prior nobody had even looked at it. - I sent 5 videos showing the problem step by step. Kenny told me the repair technicians weren’t going to watch them. I offered to show him in the parking lot right then and he declined. - Being treated like a Karen for expecting Lithia to fulfill the terms of the warranty they pressured me into buying in the first place. Eye rolls. I walked in once and had Tony Allen shout back to Kenny “Hey your buddy is back” and then scoff. - My warranty came with a replacement key fob. When Tony Allen gave it to me it was missing the manual key piece. When I pointed it out he became clearly annoyed and said it’d be $39 to have it made. I declined and had someone else do it for free later, after clarifying that wasn’t even the right price quote he just made up a number assuming I wouldn’t pay it - Giving a 40 minute notice I was heading over to pick up my car because I’m over paying for rentals and give up. When it was pulled around there was over a foot of snow on top of it and the window was open letting more snow on the driver’s seat and door - Contacting Lithia Corporate for help and having them do literally nothing except copying and pasting what I wrote to the Sevice Center Manager and then copying and pasting his response to me - I received a follow up survey via email asking if I was fully satisfied. I obviously chose “no” and then the next screen said someone would reach out to me shortly for more information and to make it right. Nobody did because Service Commitments mean literally nothing to Lithia of South Anchorage or Lithia Corporate More

The process currently in use for Lithia's misleadingly named 'Express Lube' has not improved over many months, and shows no respect for their customer's ability to efficiently schedule the limited number named 'Express Lube' has not improved over many months, and shows no respect for their customer's ability to efficiently schedule the limited number of hours in their busy days. Know that when you add your name to the app you must download on your phone, and use on a given day in order to be seen for an oil change, that the minutes that come up do not represent an appointment! You have NO APPOINTMENT. You are simply on a list of people who are now authorized by Lithia to compete on a 'first come- first served' basis that day! If your name is not on that list, you will be refused service. I arrived 15 minutes early for what appeared to be an appointment, when at 7:35 in the morning the app reported 190 minutes. I rearranged my day based on what Lithia's app implies is an appointment. I waited 3 hours for the oil change, and had to cancel a favor I had offered a friend because I was still waiting for my vehicle. Management at Lithia should be embarrassed by what is currently going on in their Express Lube Service Center. I am taking even more precious time to deal with Lithia the-day-after because this is the THIRD oil change in a row that has gone down poorly, time-wise, at Lithia, which means that Lithia's management has had ample time to put in place a process that would work, but quite clearly has not. Getting an oil change at Lithia's 'Express Lube' should not be more difficult than getting that same service at other Express Lube Services in town, nor should it be more difficult than going for services in any other area of life. I should add that the people who work at Lithia, at the direct contact level, are also victim's of their manager's failure to implement a process that works. It sets them up to have to deal with a higher percentage of dissatisfied customers. My only suggestion to them was to give updates to those waiting. In three hours sitting in Lithia's waiting room, I was given no updates as to 'how much longer'? More

Good Customer service I think services are over priced Good Customer service I think services are over priced but service was good and kept me updated Good Customer service I think services are over priced but service was good and kept me updated More

I received an oil change last year in December and I tried to get an oil change this year. They have this new app they wanted to use and it tells you they never have an opening for one, two you call in tried to get an oil change this year. They have this new app they wanted to use and it tells you they never have an opening for one, two you call in (first come first serve is their usual policy) and they tell you to use the app (that never has an opening), and three when you do get service they’re lazy or decide to not perform the work correctly. I took my vehicle in somewhere else today and the mechanics told me my oil plug wasn’t placed back on the vehicle. I’ve been driving my vehicle with some strange issues the past few months and my oil level being lower than usual. One of my family members is disabled and uses the vehicle and finding out today Lithia did a half xxx job and put my family at risk isn't okay nor should we have to pay with our lives for their incompetence. Do not go here or risk your vehicle. It’s not worth the risk. More