Lithia Chrysler Jeep Dodge RAM of Anchorage - Service Center

Terrible and Unprofessional We have been very disappointed with Lithia of South Anchorage. On several occasions they have promised one thing - only not to deliver. The latest i We have been very disappointed with Lithia of South Anchorage. On several occasions they have promised one thing - only not to deliver. The latest in a long line of broken promises was a replacement part for my 2008 Aspen. (Factory recall) Once they finally got the part we made an appointment to have it installed. My wife took the day off work to bring th car in (we live in Eagle River). She called the night before to verify the part was there (we've had problems with them in the past) they said it was ready to go. Upon arriving at Lithia - they said they didn't have it! We have also brought in other vehicles for service (lifetime oil change) and 3 times in the last year they told us that we needed engine flush, coolant flush, transmission flush etc. We checked our records and each time the recommended service was not needed. We asked the service manager if they just automatically recommend service that is not needed. He said that each time it was due to "Inexperience" of the technician doing the service. He agreed the service was not needed. I have purchase 2 vehicles here in the past 12 years and spent around $50,000 on these vehicles. I can't believe they would lose the opportunity to sell me another vehicle because of their questionable service practices. I will never buy, or bring another car to this place. More

Friendly, honest, efficient Keoni Heller & Toni Allen always make me feel welcome. I never feel like I'm being lied to & I'm happy with the work they do on my car. Thanks for t Keoni Heller & Toni Allen always make me feel welcome. I never feel like I'm being lied to & I'm happy with the work they do on my car. Thanks for the years of dedicated service. More

My Jeep They have the best service department in AK . I am happy to drive 90 miles just for regular service. I trust them to do the job right the first They have the best service department in AK . I am happy to drive 90 miles just for regular service. I trust them to do the job right the first time. More

Service with a smile Kenny was professional and took care of what was needed this is my significant others vehicle and if momma is not happy no one is. Kenny was professional and took care of what was needed this is my significant others vehicle and if momma is not happy no one is. More

Great customer service Very helpful staff made buying my new vehicle smooth and headache free. I would recommend going to Lithia of South anchorage for your car needs such a Very helpful staff made buying my new vehicle smooth and headache free. I would recommend going to Lithia of South anchorage for your car needs such as service or a new vehicle purchase. More

Fast, efficient service at Lithia Jeep! It was time for the first service call on our new Jeep and we were able to "drop" in, get the service done while waiting and were on our way in a litt It was time for the first service call on our new Jeep and we were able to "drop" in, get the service done while waiting and were on our way in a little less than an hour. Jake, the person who checked us in, was friendly and helpful. As we sat in the lobby waiting for the vehicle, we noticed that most all of the employees who came in and out of the service door made eye contact with the people in the lobby with a friendly smile. That says a lot for this dealership! All in all, a great experience! More

Excellent oil change experience. Excellent service experience. They even found the keys I misplaced!! Very friendly, quick service. Good communication. Nice job. They even estimated m Excellent service experience. They even found the keys I misplaced!! Very friendly, quick service. Good communication. Nice job. They even estimated my wait time accurately. More

Worst Service Experience of My Life A month and a half ago I bought my first new vehicle ever from this dealership. After dropping it off at Uhaul within a week for a hitch install (my f A month and a half ago I bought my first new vehicle ever from this dealership. After dropping it off at Uhaul within a week for a hitch install (my first mistake), someone called and said they had run into the passenger door with a forklift. OH MY GOD. Though distraught, I thought the best possible people to restore my vehicle to new again would be the dealership (my second mistake). Two days after dropping off the vehicle I decide to drive past with my rental to see if I could see my jeep. The service department was closed for the evening with no one around and it was about to rain. My jeep was sitting outside without a window unprotected. I found a salesman and made him help me cover it with plastic. He confirmed that all service employees had gone home for the evening... Despite Uhaul paying for expedited shipping on parts, the service job on my vehicle took 3+ weeks. Needless to say I was excited to finally get my brand new vehicle back. After getting the keys I went out to my vehicle to find... not only were all of the paint chips and scratches still on the door, but a wire was smashed and hanging out of the new side view mirror (it had to be replaced) and the car was still FULL of glass! Now I think a glass cleanup should be part of the job but if not, charge for it. Dont give it back like that! At this point I started working with the service manager directly. Though very nice, he too didnt seem to understand that I wanted my vehicle back fully repaired and looking like new. I repeatedly had to say its not a hard concept, make it look like it did before the collision. Twice I returned to the dealership and had to tell them "its not done." I even took pictures of the new vehicles in their lot to show them what a new and damaged vehicle looks like. Now I should note that apparently the service department and the body shop are different entities and do not communicate with one another AT ALL. They didnt tell me this in the beginning. You can imagine my surprise when one called and said they havnt seen my vehicle and dont know where it is. Later, the body shop called and said my vehicle would be done the next week, that I couldnt return my loaner vehicle there, and that they cant deliver it back to the service department. 10 minutes later the service department says they have my vehicle and it is done... It wasnt. When I finally agreed to take the jeep back, it still had minor cosmetic damage. I decided to take it elsewhere for the final work because this was more than a month later and we wernt getting anywhere. That whole time it was at the dealer they told me they took care of the work that I purchased with the car (roof rack install, undercoat, spare tire kit and autostart). While the salesman told me the spare tire kit included a full size tire, it turned out to be just a temporary one. And there was no kit! No jack or lugnut wrench etc! I called the sales clerk about this and he said they screwed up... I'm still waiting on that. And the autostart... While it appears to be decent, the salesman told me it would by Viper brand. It wasnt. Well, I'm still finding glass in obvious places and a piece even had my finger bleeding yesterday. The vehicle looks decent at this point after over a month of xxxx. These people take NO pride in their work or their customers. They pay NO attention to detail. They might smile at you and offer apologies, but in the end that doesnt get the work done. I will NEVER recommend this place to ANYONE! Jeep should be ashamed to be affiliated with this department. More

Awesome!!! The customer service was excellent, the service was fast. I had went to the dodge dealership on 5th, not knowing they were a lithia family. So I left The customer service was excellent, the service was fast. I had went to the dodge dealership on 5th, not knowing they were a lithia family. So I left and went to lithia Chevrolet and since I have a jeep and it's brand new and this would be the first service, they ended up sending me to the lithia of south anchorage. And I am so pleased they did. More

Recent service experience Outstanding as always. Tony was on top of it. I was later than expected and he got my truck in and done. Thanks again all. Outstanding as always. Tony was on top of it. I was later than expected and he got my truck in and done. Thanks again all. More