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Lithia Chrysler Jeep Dodge RAM of Anchorage - Service Center
Anchorage, AK
283 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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283 Reviews of Lithia Chrysler Jeep Dodge RAM of Anchorage - Service Center
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September 26, 2017
Outstanding Service Advisor (Kenny Ellert) Want to say Thanks to Kenny Ellert,, you ever try moving after being in the same spot for 30 years, Kenny's Team went out of there way to equipment my Want to say Thanks to Kenny Ellert,, you ever try moving after being in the same spot for 30 years, Kenny's Team went out of there way to equipment my Ram 1500 Sport with air lift bag system traveling through Anchorage to purchase a Cargo Trailer,also rotated the tires & oil change & got me into a rental car with my Maintenance Plan, buy this, its worth it., they take care of there loyal customers. The Team is like your Best Friends, Kenny always has pointed me in the right direction for service & his Knowledge of the Best trucks on the Alaska roads, the Dodge Hemi truck. The following day after another 200 miles, Just traveling through anchorage, I called to install custom tow hooks, he replied, bring it by, I was out of there in two hours, again the team helped me unhook a cargo trailer, & proceeded with the work. Its really noticeable to see a team working together that is willing & Able to provide there customers with the service that one wants. Thanks again Lithia. Call Kenny if you want it done right- 907-868-9346 More
by TracyB.
Employees Worked With
September 25, 2017
awesome Kenny was so helpful and friendly. Really lucky to have him as the one who handle my dodge journey. He makes sure that everything is done and ok. Kenny was so helpful and friendly. Really lucky to have him as the one who handle my dodge journey. He makes sure that everything is done and ok. More
by Veronica
Employees Worked With
September 14, 2017
Amazing Did an amazing job from selling me my truck to performing service. 10/10 I would recommend Mr. Palmer for anyone that is looking to buy. Did an amazing job from selling me my truck to performing service. 10/10 I would recommend Mr. Palmer for anyone that is looking to buy. More
by Korbinm
Employees Worked With
Troy Jarvis, Marcus Reed, John Palmer
September 14, 2017
Always a pleasure Going to the dealership can be stressful but I am always well cared for & the job is done right & on time. I feel I can count on the people to take gr Going to the dealership can be stressful but I am always well cared for & the job is done right & on time. I feel I can count on the people to take great care of my vehicle. More
by eddeb1
Employees Worked With
Moises Gonzales, Tony Allen, Keoni Heller
September 13, 2017
Great Customer Service Contacted the service department and talked to Mikey about an auto start option and pricing with quick response. Asked how soon I could bring in my ve Contacted the service department and talked to Mikey about an auto start option and pricing with quick response. Asked how soon I could bring in my vehicle and was able to bring it in within just a couple days! brought my truck in early the morning of and had it back in just a few short hours. Great service and amazing customer service!! More
by Akturbodiesel
Employees Worked With
Mikey Ugrin
September 03, 2017
Unprofessional We took our Jeep Wrangler to a local , highly recommended Transmission shop because we had a hard shift between First and Second gears, the tranny sho We took our Jeep Wrangler to a local , highly recommended Transmission shop because we had a hard shift between First and Second gears, the tranny shop inspected the vehicle and determined that it needed the computer replaced because there was no evidence that there was an internal tranny problem as the diagnostic codes indicated. The computer is a dealer only part. We took it to South Lithia then the Lithia service department called and told us the tranny needs an overhaul, plus a new radiator and steering shock, $3700.00 later we picked the Jeep up only to find that we still have the hard shift between first and second gears, we took it back to the tranny shop that had originally inspected it and when put on the diagnostic machine, it showed the same codes indicating the tranny was overheating. We spoke with the service manager who said the problem was the overdrive clutch was burnt and to bring it back so they can see what was wrong now. I researched to find that a burnt overdrive clutch would have no impact on the first to second shift. Lithia kept the Jeep all day then called and said they couldn't find a problem and diagnostic didn't pull up any codes.We picked it up and when we drove it, we found that we still have the same hard shift between first and second, have contacted customer relations at the corporate office and are currently waiting for a call back. At this point, we have no confidence in this service department and feel that we should get our money back. More
by Jeep owner
Employees Worked With
Moises Gonzales, Tony Allen
August 30, 2017
quick factory recall service. Tony was informative and educated me a little bit on a few things I didn't know about my car- this type of interaction is invaluable in reinforcing th Tony was informative and educated me a little bit on a few things I didn't know about my car- this type of interaction is invaluable in reinforcing the value of the brand. The service and communications were friendly and professional, making an otherwise routine task pretty bearable! The service was completed as scheduled. It was very nice to receive updates on when the vehicle would be done, so as to manage my expectations, etc. Overall, the customer experience for me appeared to be proactively managed, taken seriously, and delivered with a pleasant presentation. More
by JeepJockey
Employees Worked With
Tony Allen
August 14, 2017
Always treated like you appreciate my business The gentleman at the quick change counter is always friendly, keep you informed, and is honest about how long it will take. He is always very professi The gentleman at the quick change counter is always friendly, keep you informed, and is honest about how long it will take. He is always very professional. More
by Dave56
Employees Worked With
Not sure I picked the right name, person is Afro American about 40-45 yrs. and works the quick change counter , Tony Allen
August 14, 2017
Timely and courteous. My experience showed me that they have quick courteous knowledgeable people at the dealership who are willing to take their time to explain things so My experience showed me that they have quick courteous knowledgeable people at the dealership who are willing to take their time to explain things so that the customer can better make a decision to what they want done with their vehicle. Thank you for a great experience :-) More
by Angela Rutledge
Employees Worked With
Keoni Heller
August 14, 2017
Great Came in for an oil change and David approach me, to tell me about the great deals. Now I got a new green dodge ram. Thanks Came in for an oil change and David approach me, to tell me about the great deals. Now I got a new green dodge ram. Thanks More
by LYankey
Employees Worked With
David Dowd
