Lithia Chrysler Dodge Jeep Ram FIAT of South Anchorage

In the beginning, we were surprised at how non pressure the salesman were but the experience turned for the worst. Once we decided on a vehicle, the paperwork started. Then they asked if they could see i the salesman were but the experience turned for the worst. Once we decided on a vehicle, the paperwork started. Then they asked if they could see if they could get us a better interest rate with a bank they use instead of the company we planned to use. This process took a lot longer than promised and wasted our time. In the end, THEY decided which company we would finance with and it was the same interest rate we had with our original company. After signing the papers, the man came out and said the car we purchased was not really a certfied vehicle, like we had been told and there was no warranty. When we expressed how upset we were about being led on, he replied that we should be happy that he told us as soon as he found out. Days later, they tell us it IS a certified vehicle. *** Update*** Part of the deal was that the bumper be replaced as there was a hole in the front. This took weeks to schedule. Once I get in thete, I was told it had to be sent to the auto body repair shop...and the part for the cruise control would be ordered. No one called me when it was in or the schedule an appointment for the bumper (as I was told). It took me weeks and over 20 phone calls to make the appointment. Once we got to the auto body shop, no one was prepared and apparently didnt have it together. They wanted to have me come back once they saw what they wouldneed to do (which was the agreement so it wasnt a surpise). They were going to patch it but realized thr bumper need to be replaced. My car sat there for three days(the time I was told it would take to fix bumper and cruise control) before they told me they got approval to replace the bumper and would start that day. I only found this out after calling. Then they told me it would be ready Tuesday. I called every hour that morning to see if it was ready....but I couldnt get my service rep and no one would help me.On Wednesday, I called before I was leaving Wasilla and was told it might be ready today (if it was ready for pick up it wouldnt be until 5pm). Our service rep has too much to do as he never calls me back or gives updates. It makes it hard for him since no one else seems to do there job. We have had our rental for a week now (for a three day fix). More

This is the third time I've purchased a vehicle from this dealer. Every time I go there I am very impressed with the sales team and how they treat me as a customer. At no point do I ever feel like they are dealer. Every time I go there I am very impressed with the sales team and how they treat me as a customer. At no point do I ever feel like they are getting pushy. I have and will continue to recommend them to my friends. More

I was looking for a 2012 Dodge Durango RT. I was meet with a nice greeting by salesman Nate, who was ready to help me. Anyone familiar with Anchorage weather in February knows there is snow and ice every with a nice greeting by salesman Nate, who was ready to help me. Anyone familiar with Anchorage weather in February knows there is snow and ice everywhere. Nate waded through drifts of snow searching for the Durango RT's that were mixed in with other Durangos as well as a few other vehichles until he found the one I was interested in. No complaining, just gung ho in getting me what I wanted, even though he really wasn't dressed to wade in the snow. (he was not wearing boots) After we got the vehichle out, My wife and I looked it over, we all went for a test drive and decidied we liked it. Nate worked hard to get me the price I wanted, and the dicounts available, as well as the best interst rate he could. Overall, I was happy with the experince. Now for the negatives, that are no ones fault per say, just ways that could improve things for buyers. I know it takes awhile to run all the background checks and such, and it always takes hours to buy a new car, but I wish there was a way to speed up the process. Keeping the rest rooms stocked with paper products. Enough said there. More

From the moment I walked in I was greeted by a friendly sales person (Jessee Spillman) who asked if I wanted his help. I told him what I was looking for and he found it. He even got me $7,000 in rebates! T sales person (Jessee Spillman) who asked if I wanted his help. I told him what I was looking for and he found it. He even got me $7,000 in rebates! This place is very low pressure I expected to get bombarded and for the usual salesman to try and manipulate me into a deal but it was the complete opposite. I have even gone back to say hi and thank them for the great deal. More

Working with Ken and Robbie was a pleasurable experience. Both of them are very knowledgeable, helpful and kind. We will be sending customers their way when asked for a place to shop for a car/truck! Thanks Both of them are very knowledgeable, helpful and kind. We will be sending customers their way when asked for a place to shop for a car/truck! Thanks guys! More

Everyone involved went out of their way to make sure my purchase went as smoothly as possible. I would definetely use Lithia Chrysler Jeep Dodge of Anchorage for a purchase in the future. purchase went as smoothly as possible. I would definetely use Lithia Chrysler Jeep Dodge of Anchorage for a purchase in the future. More

I have bought two vehicals in the last twenty four months. I have found the sales staff and sevice staff to be very professional and helpful. months. I have found the sales staff and sevice staff to be very professional and helpful. More