Lithia Chrysler Dodge Jeep Ram FIAT of Santa Fe

Awesome and quick service" I purchased my first 2019 Jeep Cherokee and I am so happy with it. Thanks to Roberta Madrid for all her help in getting this done in a quick and painl I purchased my first 2019 Jeep Cherokee and I am so happy with it. Thanks to Roberta Madrid for all her help in getting this done in a quick and painless process. She is awesome! David in finance went over all my paperwork and was great made us laugh and loved his sense of humor, I will be recommending friends and family to come visit Lithia for their next vehicle. More

Freindly, good customer survice Employees are very friendly and helpful. Things are explained very well. The wait time for the service was minimal. Waiting area had coffee and don Employees are very friendly and helpful. Things are explained very well. The wait time for the service was minimal. Waiting area had coffee and donuts for the customers that are waiting for there car. More

Great customer service Crystal Baca was very knowledgeable, professional & courteous. I was on a limited schedule and Crystal got things done in a timely fashion. Best car b Crystal Baca was very knowledgeable, professional & courteous. I was on a limited schedule and Crystal got things done in a timely fashion. Best car buying experience. More

Excellent Customer Service Great service both before purchase and vehicle service after the sale. Always recognize us and always willing to work with us to accommodate our needs Great service both before purchase and vehicle service after the sale. Always recognize us and always willing to work with us to accommodate our needs. More

Excellent Customer Service I have to drive from Albuquerque to Santa Fe to get the oil changed on my Ram 2500 Diesel. I did not make an appointment for an oil change and they we I have to drive from Albuquerque to Santa Fe to get the oil changed on my Ram 2500 Diesel. I did not make an appointment for an oil change and they were booked solid. After talking to Dominic, he was able to fit me in somehow, with their busy schedule. Less than two hours later I was done. Very much appreciated. More

Super Service! Carlos Vigil is great, always has a smile and communicates everything you need about the service needed. Everything was completed successfully and qui Carlos Vigil is great, always has a smile and communicates everything you need about the service needed. Everything was completed successfully and quickly. Carlos is a great representative for your dealership! More

Excellent Service Went in to make an appointment for an oil change. Which was booked up for at least a month. After talking to the service rep. I was able to be fitted Went in to make an appointment for an oil change. Which was booked up for at least a month. After talking to the service rep. I was able to be fitted in somehow, with their busy schedule. Two hours later I was done. Much appreciated. More

Liars & Crooks do not let them damage your credit score! These guys will promise you the world and not deliver! They will also run your credit under false pretenses exclamation they are not interested in get These guys will promise you the world and not deliver! They will also run your credit under false pretenses exclamation they are not interested in getting you the best deal for the best price! And don't bother asking to speak with a supervisor because they are all underlings and will pass the phone back and forth to each other pretending to be supervisors. Then will claim to be owners of the company. And if you do research you will see for yourself that they are not in fact owners nor supervisors! I found a vehicle on Car Guru and at CarMax! Get what you want not what they have on the lot! And go somewhere that will actually worked word the sale not just run numbers and give you a yes or no! More

Unacceptable service. Bad treatment and total desrespect. I bought a Cherokee Lattitude in September 2017. I did have a warranty issue in the first month which they fixed after they got the spare parts (4 wee I bought a Cherokee Lattitude in September 2017. I did have a warranty issue in the first month which they fixed after they got the spare parts (4 weeks waiting time). A few months ago I started to get all kinds of warnings randomly and haphazardly (air bags not working properly, tire pressure wrong, loss of power, gearbox problems etc.) and I was told to get it checked. I made an appointment (3 weeks waiting time) and I got an appointment for August 22 at 7:30AM. On August 21 I did get a reminder from the service manager, Montoya for the appointment for August 22 at 6 AM. I got there at 6 AM and realized that they did not open till 7:30. (Thank you Montoya). After a couple of hours and a 30 miles test drive by the mechanic, in which they hoped that one of the problems popped up, they told me that they could not do anything as they could not duplicate one of the events, With these cars they do not seem to be able to analyze problems that have occurred. So they wanted to keep the car and drive it around til one of the problems popped up. This could take 5 minutes or 5 days. They refused to give me a replacement car while this car is in full warranty. I only have 1 car and cannot afford to be without one. So they returned the car to me despite warnings that the airbag could deploy while I was driving or could not employ while I could be in an accident. This was my last visit to Lithia Santa Fe As I refuse to be treated badly by service department employees and by the manager of the business. If you are looking for correct service and treatment buy your car somewhere else. More

2018 Jeep Grand Cherokee Overland I had a great experience purchasing my new 2018 Jeep Grand Cherokee Overland from Lithia of Santa Fe. Marc N. provided outstanding sales service, loca I had a great experience purchasing my new 2018 Jeep Grand Cherokee Overland from Lithia of Santa Fe. Marc N. provided outstanding sales service, located the exact vehicle that I wanted (at another dealership in Albuquerque), and made the overall purchase experience a pleasure. Lithia offered very fair value for my trade-in and all management and staff were wonderful to work with and responsive to my questions and needs. Overall I had an outstanding experience. This is the third Grand Cherokee that I have purchased from Lithia. I will do business again with Lithia. More