Lithia Chrysler Dodge Jeep Ram FIAT of Santa Fe

Met with Mark Naranjo to test drive a Jeep Mojave. Told him that it was significantly low on gas. We then had to drive to a gas station and sat at the pump for 20 minutes waiting for Mark to return to Told him that it was significantly low on gas. We then had to drive to a gas station and sat at the pump for 20 minutes waiting for Mark to return to the vehicle. At that point we had decided we would rather test drive a Willy’s. He was instant that we continue our test drive with the Mojave, without filling up with gas, so we did. On our return back to the dealership, we ran out of gas! A quarter of a mile away from the dealership Mark says to leave the vehicle and that we’ll walk back to the dealership. As we’re walking back, uphill, he starts asking about credit scores. Then flat out tells us that because of our scores that we will not qualify for a loan at all (credit score not that terrible!). This was an extremely uncomfortable situation and could’ve been completely avoidable. I would not recommend this salesman to anyone! More

Lithia and their employees are coached to lie , they offer poor service. The service department manager is without a doubt a forgetful man that is not capable of running his department. Management wi offer poor service. The service department manager is without a doubt a forgetful man that is not capable of running his department. Management will sell you a car but will not take care of your needs through service. I had worked with service only to ignored and offered a shuttle ride, explaining to them that I am not local to Santa Fe and I use my truck for work. On a shuttle with ATM parts and tools, how does that look pulling up to a bank. More

This dealership false represents and are crooks. Mark Martinez is non responsive, gives false information and lies just to take your money. These crooks took a deposit on a jeep they stated was in t Mark Martinez is non responsive, gives false information and lies just to take your money. These crooks took a deposit on a jeep they stated was in transit but then would lie and say it’s still in transit and eventually stopped responding. They never produced the Jeep they sold me. Complete crooks, Jeep should pull their vehicles from them. DO NOT do business here. More

I worked with Mark Naranjo, who has went above and beyond to help me seal the deal with an amazing car! I would highly recommend working with him on your next purchase, as he went the extra mile and made sur to help me seal the deal with an amazing car! I would highly recommend working with him on your next purchase, as he went the extra mile and made sure I got a great vehicle at a great rate. Very honest, friendly, and knowledgeable. More

I do not recommend the service department. I brought in my Jeep Grand Cherokee two weeks ago for what their initial diagnostic indicated was the need for a new battery. Not only have I not gotten my vehicl my Jeep Grand Cherokee two weeks ago for what their initial diagnostic indicated was the need for a new battery. Not only have I not gotten my vehicle back but I have also not gotten honest information about when it will be actually worked on, Twice - after calling - I have been told that it was going into the service bay when that clearly did not happen. I was also told that it was going to be worked on early last week. I am still without my car and not confident that I can get straight information about when it will be repaired. I have been patient but am now addressing this matter with the NM Attorney General's Consumer Protection division. More

We were interested in 5 different vehicles on their lot and were only able to take 1 for a short, half a block, test drive. 2 of the vehicles they couldn't find and the other 2 were being serviced. We drov and were only able to take 1 for a short, half a block, test drive. 2 of the vehicles they couldn't find and the other 2 were being serviced. We drove the 50 miles back up to Lithia the following day to test drive 2 of the others on our list and 1 was found but we couldn't test drive it because the sales rep didn't know if it was safe to drive. WHAT? I don't understand how they expect to sell vehicles if the prospective buyer can't test drive and look at them in person. More

Incredible customer service and very friendly! I will always continue to buy vehicles at this dealership as long as they have what I want! always continue to buy vehicles at this dealership as long as they have what I want! More

Best dealership in NM. We have purchased over 20 cars from Cory and his team. Chrystal is an amazing sales person and always makes sure we have what we want. I have custom ordered Jeep’s and the process from Cory and his team. Chrystal is an amazing sales person and always makes sure we have what we want. I have custom ordered Jeep’s and the process is fast and easy. Service always makes an effort to fix my car the first time. The entire staff is friendly and helpful. They will always have my business. More

# 1 dealership in Santa Fe. I have purchased 22 of my last vehicles from Lithia. I have only had wonderful experiences with the team. They are helpful insightful and easy to work with. I will not purchas last vehicles from Lithia. I have only had wonderful experiences with the team. They are helpful insightful and easy to work with. I will not purchase a vehicle from any other dealership. Crystal is AMAZING. I refer all my family and friends to Lithia. More

Worst dealership in New Mexico BUYER BEWARE. Service department is unprofessional. 10 out of 10 do not recommend. Rather then admit their faults they choose to blame other vendors. And when that is veri department is unprofessional. 10 out of 10 do not recommend. Rather then admit their faults they choose to blame other vendors. And when that is verified as a lie! They make more false accusations. More