Lithia Chrysler Dodge Jeep Ram FIAT of Santa Fe

Great service, friendly knowledgeable rep! I called to schedule a routine oil change. My service rep, Kim, checked the records and noticed that it was time for 2 new filters as well. We also I called to schedule a routine oil change. My service rep, Kim, checked the records and noticed that it was time for 2 new filters as well. We also decided to rotate the the tires. These decisions were made before I dropped off the car so I could have a good view of how long it would take. Kim called and said the DEF was low, and should they fill it, or would I. When I picked up the car we discussed what would happen at the next service. That was very helpful. I felt very well cared for. More

SERVICE DEPT: MORE HARM THAN GOOD If i could, I would leave a minus-zero rating. I took my car in for a routine oil change and left with a cracked gasket and broken bolt that I discove If i could, I would leave a minus-zero rating. I took my car in for a routine oil change and left with a cracked gasket and broken bolt that I discovered a week later when oil spot appeared on my driveway. The sealer ring was put on the wrong thread on the gasket leading to over-tightening and cracking. The bolt holding up the pan was just sheared off. Even if you have a lifetime oil change/service contract with LIthia like I do, AVOID them. It has cost me a lot in time and money to repair the damage they did. [If I had any faith they would make it right, I'd have gone back to them but I chose to cut my losses and go to an independent shop (Toy Auto Man) that I could trust.] More

Pretty great service I knew the vehicle I wanted from the USAA web site. When I went in the vehicle was ready. My son and I test drove it where I wanted to go. Crystal bac I knew the vehicle I wanted from the USAA web site. When I went in the vehicle was ready. My son and I test drove it where I wanted to go. Crystal baca stayed late after their normal hours so I could take the vehicle to my wife. The finance guy stayed late to. He ran through all the paper work like a pro...and Mr Magnus was Very helpful with my roughty son...I took the vehicle back a day later for a detail and a concern the massive service department jumped on it right away. Thanks! More

Great Sales Staff, not pushy at all! I bought a pre-owned vehicle a week after I emailed them about the car. The salesman, Andy got ahold of me right away and said he hoped I could make i I bought a pre-owned vehicle a week after I emailed them about the car. The salesman, Andy got ahold of me right away and said he hoped I could make it in soon. It took me over a week to make it in. When I finally came in, I had 3 of my kids with me and they were bouncing off the walls. I was there over 4 hours between the test drive, and trying to get ahold of my wife who was working at the time. They NEVER got pushy, never said anything about my kids, and I'm SURE they had to be driving the staff crazy, and in fact fed me and all my kids pizza that they had ordered for the staff that day! I ended up buying the car, and will buy my next one here too. That's saying a lot since I live almost 100 miles away! More

Oil Change and Uconnect Update I called for an appointment for an oil change and was given one immediately. Courteous and personal service person/manager, nice waiting room with goo I called for an appointment for an oil change and was given one immediately. Courteous and personal service person/manager, nice waiting room with goodies, multi-point check list completed; I also had the Uconnect update done. Very reasonable price for my service. I will definitely go back for Jeep specific service and oil changes. More

Oil Change Oil changes take a little longer here than some other places, but they provide a detailed check-list of everything they have done and also have coffee Oil changes take a little longer here than some other places, but they provide a detailed check-list of everything they have done and also have coffee, and sometimes donuts, available while you wait. More

Fast and fairly pleasant experience. The Salesman was very knowledgeable, friendly and sincere. I would have been more likely to have awarded the overall experience as EXCELLENT had "some The Salesman was very knowledgeable, friendly and sincere. I would have been more likely to have awarded the overall experience as EXCELLENT had "someone" not LOST the title to my original trade-in, which I decided not to do. Everyone looked high and low without any luck. I had to go to the DMV and get a replacement. I am hopeful that the service will be as described. I have had issues with Lithia's Service department in the past. They jacked up the price after they gave me an estimate. I became SOOO distrustful of this SERVICE, that I found an independent garage that did a MARVELOUS job of caring for our vehicles...We have two JEEPS. The price was not a factor in my buying decision. More

Lube and oil change service, TPMS sensor problem Great team and great service!! I have bought from and continually get routine service preformed by the service team at lithia in Santa Fe. I always f Great team and great service!! I have bought from and continually get routine service preformed by the service team at lithia in Santa Fe. I always feel like they have been honest and do a great job on whatever I need done. More

Pleasing Was financed for the exact vehicle of interest at a reasonable price and interest rate for being a first time buyer. Was very pleased with the custom Was financed for the exact vehicle of interest at a reasonable price and interest rate for being a first time buyer. Was very pleased with the customer service More

Great Service Department, Great prices on services. The recent service on my Compass was excellent. In and out in about an hour. Service rep, Brenda, did an outstanding job. I even had time to take a The recent service on my Compass was excellent. In and out in about an hour. Service rep, Brenda, did an outstanding job. I even had time to take a test drive in a Cherokee (thank you Crystal). I' have owned 5 jeeps since 1996, and I plan to replace the current Compass with a new Cherokee next year. More