Lithia Chrysler Dodge Jeep Ram FIAT of Helena - Service Center

My oil change/inspection was completed quickly and completely! It is very easy to get an appointment when it is convenient for me! The check in staff was very friendly! completely! It is very easy to get an appointment when it is convenient for me! The check in staff was very friendly! More

I would avoid Lithia of Helena if at all possible. Have had to make three trips for one installation. They have failed to order the correct parts multiple times which wastes an entire day for out of t Have had to make three trips for one installation. They have failed to order the correct parts multiple times which wastes an entire day for out of town customer. More

Service was done on time , truck was clean when I picked it up service rep was very friendly and pleasure to work with it up service rep was very friendly and pleasure to work with More

The service manager Howard and service associate Bryan provide the utmost in customer service. They communicated clearly and explained everything well, making sure that I was satisfied. I received a quick provide the utmost in customer service. They communicated clearly and explained everything well, making sure that I was satisfied. I received a quick follow up call to provide me with information about future warranty work More

We were traveling and they made the effort to get us in even though they were very busy. even though they were very busy. More

Called in to have the heater core in my dakota replaced. Was quoted 6-8 hours of labor at $78 dollars an hour plus the cost of the part. When the pickup was done. The 8 hours of labor was almost 1,400 doll Was quoted 6-8 hours of labor at $78 dollars an hour plus the cost of the part. When the pickup was done. The 8 hours of labor was almost 1,400 dollars. I found out later that lithia doesn't actually have an actual hourly charge for labor. They just adjust to get what they can out of you. Have receipts from multiple repairs by multiple customers to prove my claim! More

Extremely poor service department. After they sell you a vehicle they won't help you, call you with updates or make you feel cared about. Your a number and an inconvenience to this g After they sell you a vehicle they won't help you, call you with updates or make you feel cared about. Your a number and an inconvenience to this group. We had our truck less than a year and right after they changed the oil, the end blew. Hmmmm! Four months later our truck is still sitting in the same spot with no follow up, unless we reach to them. We were not offered a loaner car, a rental or anything. POOR POOR POOR customer service. I won't even take my vehicle back for an oil change. When we do call, we get the run around and no consistency. Always told the motor will be here in a week and that was 2 weeks ago, yet again. Paying for a brand new Dodge Ram and can't even drive it. I DO NOT RECOMMEND ANYONE PURCHASING A TRUCK AT THIS DEALERSHIP. Service department needs some lessons in customer service and etiquette. More

We purchased a 2018 Jeep Renegade from Lithia at the end of August. After having the car for about a month, we took it to the car wash and were unhappily surprised when the sunroof began to leak. It did of August. After having the car for about a month, we took it to the car wash and were unhappily surprised when the sunroof began to leak. It did not just drip in, it poured in. We took the car back to Lithia to have the seal fixed, and were shocked at the quote they gave us, especially as we had purchased our car from them so recently. We called the Butte Chrysler, Jeep Dodge dealership, and they fixed the seal on the sunroof for two hundred dollars less than the price that Lithia quoted. They also gave us a two year, unlimited mileage warranty that would cover parts and labor! Thank you to Jessica and the rest of the staff, for their friendly and knowledgeable service! In the future, we will not hesitate to make the drive to Butte Chrysler Jeep Dodge for our auto needs. More