Lithia Chrysler Dodge Jeep Ram FIAT of Helena - Service Center

work was done as requested, through inspection revealed some additional problems needing attention. Kept me informed some additional problems needing attention. Kept me informed More

I took my Dodge journey into their service department because it was making a buzzing grinding noise during acceleration they told me that it was my power steering pump which it did not sound like in the because it was making a buzzing grinding noise during acceleration they told me that it was my power steering pump which it did not sound like in the process of replacing that supposedly they broke something on my exhaust and had to replace that initially it was supposed to take one day over 2 weeks later I get my car back and it's still making the same noise I go to my own mechanic and we figure out that it is the transmission it's been over 2 weeks now that I've had it back to them and they still have it and tell me they can't figure out what the problem is even though it obviously makes it grinding sound when it's shifting gears every time through all the gears I don't trust them I'm extremely disappointed in their service departments unprofessional attitude and recommend that nobody deal with them More

Quick service. Ability to make an appointment has improved. The last I wanted to make an appointment, no one answered the phone or got back me. This time it went mo Ability to make an appointment has improved. The last I wanted to make an appointment, no one answered the phone or got back me. This time it went more smoothly. More

The service was done right as far as the oil change. It was disappointing that they didn’t have a headlight in stock for a 2019 2500, and it’s going to be two weeks to get one, especially when I told th It was disappointing that they didn’t have a headlight in stock for a 2019 2500, and it’s going to be two weeks to get one, especially when I told them when I made the appointment it was for the headlight being out. That seems like something they would have had in stock.The other issue is that every time I call the dealership for service, no one ever answers the phone. The last three service appointments I made I had to physically go to the service department to make the appointment. I really love my 2500, it’s been a great truck, and I am currently looking to buy another truck, but I am questioning whether or not to purchase from this dealership because of this difficulty of making appointments and never having the parts needed to make repairs. Every time the truck has needed a part, it’s been at least a two week wait and sometimes longer. That’s unacceptable for a truck that costs $65,000. I want to buy another Ram, and I hope these issues can be resolved, but if not, I will go somewhere else. More

The service advisor was great. When we got home I started to clean the mud from the mat and door panel when I decided to open the hood to find a bolt in the skid plate cover and th When we got home I started to clean the mud from the mat and door panel when I decided to open the hood to find a bolt in the skid plate cover and the air intake hanging off, oil all over, oily hand prints all over a black paint job with a vehicle of less than 3500 miles. My 14 year old knows better. BAD MECHANICS!!!!! With no respect for others. More

Service spent more time complaining about how much they went out of their way for us then actually communicating the status of our repair. They only called us after we left multiple messages for status. went out of their way for us then actually communicating the status of our repair. They only called us after we left multiple messages for status. Then when we finally got to return home from vacation, had to take van back to a local dealership to fix Lithia's repairs. I put off writing this review because if you can't say anything nice..... More

Awesome customer service and attention to detail in all areas! I always recommend Lithia Chrysler Dodge Jeep Ram FIAT of Helena to all of my friends and associated. Amazing service department. Thank you areas! I always recommend Lithia Chrysler Dodge Jeep Ram FIAT of Helena to all of my friends and associated. Amazing service department. Thank you for all of the effort! More

Howard always makes sure our vehicles are running great, and the drivers are so nice. Thank you Woody! and the drivers are so nice. Thank you Woody! More

First off, let me say what a wonderful group of people work at this dealership I live in Camano Island, WA and travel through MT. on a frequent basis. This is the second time I have had vehicle issues w work at this dealership I live in Camano Island, WA and travel through MT. on a frequent basis. This is the second time I have had vehicle issues where my truck had to be towed into Lithia after hours. Chris, my service provider was absolutely outstanding in getting my truck in quickly and communicating with me what was wrong, time involved in fixing it and price. Ryan was excellent in coordinating between myself and Chris. Both understood I was stuck away from home and was in a bind. I think so highly of this dealership/employees that the next Ram truck I purchase will be from them, even though I have to drive 650 miles from my home. I wish more businesses were as customer oriented as Lithia and its' employees. To summarize, Lithia, Chris and Ryan are what every dealership should strive to be. Kudo's to them More

I have known and dealt with Howard for many years. He is the best service manager ever! Although I purchased my Suburban from Lithia Chevrolet in Helena, I would not go anywhere other than to Lithia He is the best service manager ever! Although I purchased my Suburban from Lithia Chevrolet in Helena, I would not go anywhere other than to Lithia Chrysler for my oil changes because of Howard! More