Lithia Chrysler Dodge Jeep Ram FIAT of Helena

Service attitude made the difference On vacation, new ( 1081 miles ) Cherokee developed overheating problem and had to be towed of highway - two dealers in Salt Lake could not fix. Towed On vacation, new ( 1081 miles ) Cherokee developed overheating problem and had to be towed of highway - two dealers in Salt Lake could not fix. Towed Cherokee behind my motor home to Helena. Service manager Tim heard my issue. He immediately committed to me I would not leave Lithia Jeep until he and I had confidence the Cherokee would not let me down on our trip to British Columbia. When someone says that to you they are taking accountability for the outcome, a rare thing these days. Tim, George, and Levi were good to their word. We are now in British Columbia. Give Lithia Jeep in Helena serious consideration - the personnel I met were sincere, honest, and met their commitment - that's saying allot today. More

Exceptional. My experience in both buying a new vehicle at this dealership and experiencing their service department, I can only say rates them an A+. Professiona My experience in both buying a new vehicle at this dealership and experiencing their service department, I can only say rates them an A+. Professional, to the point sales and very efficient service. Added bonus, quick turn around. More

Good customer relationship The service tech took care the oil change. When done he came and notified me. Also tells you if need any followup. Also offers any deals associate wit The service tech took care the oil change. When done he came and notified me. Also tells you if need any followup. Also offers any deals associate with any oil change. More

Excellent Sales Support Jake made my buying experience easy and enjoyable. In fact all of the people at this dealership are very pleasant to my husband an I whenever we come Jake made my buying experience easy and enjoyable. In fact all of the people at this dealership are very pleasant to my husband an I whenever we come in for service as well. I have bought other cars from this dealership and will again in the future. More

Great Dealership To Work With They were very nice to work with. We came in knowing what vehicle we wanted and what we were willing to pay for it. They gave us a good value on our They were very nice to work with. We came in knowing what vehicle we wanted and what we were willing to pay for it. They gave us a good value on our trade-in and accommodated our need complete the sale quickly. More

Service was great, friendly employees. Time sensitive, didn't have a very long wait. I will be back each time I need any kind of service on my vehicle. was great, friendly employees. Time sensitive, didn't have a very long wait. I will be back each time I need any kind of service on my vehicle. More

oil change was great Thanks for sneaking us in and getting this done so quickly for us. We needed a last minute service to go out of town and they were able to get us rig Thanks for sneaking us in and getting this done so quickly for us. We needed a last minute service to go out of town and they were able to get us right in and the work was done quick. More

Terrible I have never had this experience before, getting a oil change and other then the wait that is usual for Lithia oncell I got in my BRAND new vehicle I I have never had this experience before, getting a oil change and other then the wait that is usual for Lithia oncell I got in my BRAND new vehicle I had to wipe it down because there was dirt all over the steering wheel and the door from the Tech. Once I got home and later I noticed for the very first time I have oil on my garage floor and then noticed that there is oil all over the tire well and as I opened the hood I noticed that the oil area had oil coming out of the spout. I understand pouring the oil is tough but to not even try and clean it up or tell the owner what happened is not right. My 1st thought is there is a issue with ml my brand new Jeep or that the tech forgot to tighten something. I was very disappointed, if I could go somewhere else I would but with a lifetime oil change package I'm stuck. I was very upset that now I have a dirty engine and oil spots on my garage floor. I'm glad at least he tightened everything but spilling the oil when u should have professional tools to make sure u don't do that is pretty questionable. More

decent, effective, ok ecperience I wouldn't rate my experience a start 5 but it wasn't a star 1 either. Salesman we dealt with over the phone was wonderful, Casey, but unfortunately h I wouldn't rate my experience a start 5 but it wasn't a star 1 either. Salesman we dealt with over the phone was wonderful, Casey, but unfortunately he was busy when we arrived so another salesman took his place, Jake. Jake wasn't horrible but he also talked the salesman talk, which could have made me go elsewhere, and didn't try to get to know us as people. Jake also had us sign that he had gone through all the buttons and gadgets the vehicle has but in reality it was Casey that showed us the ins and outs once the sale was complete (Jake was no where to be found). I feel badly that Jake got credit for the sale when it should have been Casey as he did the real work (dealing with me over the phone, running initial numbers, and finishing the sales with helping me understand the buttons and such as well as sincing my phone for me.) I would also hate to hear that my review went against Casey as he didn't do anything worthy of a bad review. Please don't think Jake was horrible, he wasn't, he just talks the usual sales talk and is all about the sale not the person's need, otherwise the typical salesman. More

Happy but a little Everything with the sale was excellent. I was a little disappointed that my vehicle was not picked up and detailed and provided a full tank of gas as Everything with the sale was excellent. I was a little disappointed that my vehicle was not picked up and detailed and provided a full tank of gas as was promised. Perhaps they have not had the time to contact me. I had not planned to spend so much time at the dealership as I was still looking. I did have a meeting to go to so I left the dealership without having them detail it and fill the tank. I was going to buy another chevy and never made it thanks to your excellent staff. Other that the above item I enjoyed the experience More