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Lithia Chrysler Dodge Jeep Ram FIAT of Helena
Helena, MT
394 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 394 reviews
May 27, 2024
#Hostile Environment #Lack of Transparency #Coerced Additional Purchases #Unprofessional Behavior I had a distressing experience at Lithia Chrysler Dodge Jeep Ram FIAT of Helena, Montana. We boug Additional Purchases #Unprofessional Behavior I had a distressing experience at Lithia Chrysler Dodge Jeep Ram FIAT of Helena, Montana. We bought an Audi Q5 for our teenage son in February, but it had major issues within a week, requiring repairs for two months. Despite the General Manager, Dillon Roloff, trying to help us trade it, we lost $1,500. On May 2nd, we found a GMC Terrain and were assured by salesperson Andrew Ball that he’d work on the trade proposal. When we couldn’t finalize the deal that Saturday, May 4th, due to our daughter's soccer game, we wanted to review the proposal at home. However, Manager BJ Shaffer rudely demanded immediate acceptance, forcing us also to buy GAP insurance and a lifetime oil change, which weren’t disclosed initially. This hostile environment pressured us into making a decision. BJ's behavior was unprofessional and contrary to Lithia's code of conduct. His actions turned a celebratory event into a nightmare. We felt pressured, disrespected, and ultimately decided never to return to Lithia Helena. This experience was so traumatic that I lost sleep, and our son's first car-buying experience was ruined. BJ's short-sightedness may have secured a sale but lost Lithia Helena lifelong customers. More
by Amy K.
Employees Worked With
BJ Shaffer
May 11, 2024
Hello, while travelling back home from AZ to Alberta ,Canada after spending the winter there, we had a major mechanical breakdown. Howard and his staff in Service went above and beyond to help us with o ,Canada after spending the winter there, we had a major mechanical breakdown. Howard and his staff in Service went above and beyond to help us with our 2018 Ram 2500 HD . His level of customer care is beyond what I have ever seen. I have never received anywhere near this service from the Dealership in Canada where I purchased this Truck.Outstanding assistance with warranty and keeping us involved while this issue was worked out. Highly recommended !!!!. Even after the truck was repaired ,Howard was more than willing to keep the Truck safe for us until we could make arrangements for our Daughter to come down to Helena from Canada to pick it up. We were unable to re -enter the US after using up our 182 day allotment until 30 days has passed and we could re-enter. I wish I could purchase a new vehicle from you guys , but due to the current horrible Canadian Dollar exchange rate of $ 1.42 CA to purchase $1.00 US, not including tax ,it makes it unattainable .So far the truck has been running awesome , so kudos to the tech as well !!!! More
by bltario
Employees Worked With
Howard Reed
May 02, 2024
Kaylie did a great job sending me all the pictures and photos I asked for. She was very good at keeping me posted on the status of the vehicle while we were dealing over the phone. Thanks Kaylie photos I asked for. She was very good at keeping me posted on the status of the vehicle while we were dealing over the phone. Thanks Kaylie More
by idon'twantto
Employees Worked With
Kaylie Pennington
April 06, 2024
Quick to respond to my needs. Very thorough with everything we talked about. Sales man was very helpful and excited to make sure I was happy. Very thorough with everything we talked about. Sales man was very helpful and excited to make sure I was happy. More
by Trenchahole1
Employees Worked With
Anfernee, Jacob Harris
April 05, 2024
Lithia of Helena gave me a great buying experience top to bottom. I ordered a truck to my liking, they gave the best price, truck came in early and Roman facilitated the trade-in, finance explained everythi bottom. I ordered a truck to my liking, they gave the best price, truck came in early and Roman facilitated the trade-in, finance explained everything and no pressure. throughout process. Will buy from this dealership again. Thank you. More
by ckholshouser
Employees Worked With
Roman Glenn
