Lithia Chrysler Dodge Jeep Ram FIAT of Helena

Texted me about a safety recall in July. I called and they said the part was unavailable and they'd contact me again. Texted me in early September and scheduled the work for Sept 15 because the part c they said the part was unavailable and they'd contact me again. Texted me in early September and scheduled the work for Sept 15 because the part came in. Called me 7 hours after I dropped it off to tell me the work couldn't be done for 3 to 5 business days because they didn't have the part. And made it sound they they were put out doing me the favor of ordering the part. Then said I could come get my car whenever, and acted all put out when I said don't have a car to come pick up my car. Suggestion to the manager: Have your people schedule safety recall work that requires parts when you have the parts in stock. More

Lithia in helena is a great dealer ship but what makes it amazing is Matt the best sales man I have ever had the pleasure of working with I was not going to get a truck unless it had a list of things that I amazing is Matt the best sales man I have ever had the pleasure of working with I was not going to get a truck unless it had a list of things that I wanted and he went above and beyond to find everything I listed it was not a an easy list but he did it and he didn't just find a truck he found my dream thank you Matt don't go changing More

Poorest excuse of customer service, integrity and service ever. Buy elsewhere.six months of waiting to get the key replaced that the dealership lost. Can't do the work they promised. Do not stand behind the ever. Buy elsewhere.six months of waiting to get the key replaced that the dealership lost. Can't do the work they promised. Do not stand behind the product they sold. More

0 Stars if it was allowed. Pushy salesman, which is expected except this is incredibly pushy. I live in Missoula. Bought a truck with cash, drove it back to Missoula. This truck did not make it 120 expected except this is incredibly pushy. I live in Missoula. Bought a truck with cash, drove it back to Missoula. This truck did not make it 120 miles before it shut down (service light comes on and dies on the side of I-90). Called multiple times throughout the week to speak to managers, sales people etc. Could not get anyone to actually respond besides text messaging. Truck has a dealer warranty on it and I had to tow it to Missoula Lithia for help. Text message are of no help, Manager was suppose to call me via Tanner Mae (Tanner is on vacation). 5 days not call. I have called every day since and left a message with no response. Very unprofessional would never tell anyone to go to this dealership, FYI-This manager (Chad) is also the manager of Chevrolet of Helena. More

This place is a joke! Tried to sell me a 2018 Nissan kicks for 23k. When I brought up the car was in an accident the sales man said it hasn't and it only had a few dents. It was damaged from the front kicks for 23k. When I brought up the car was in an accident the sales man said it hasn't and it only had a few dents. It was damaged from the front bumper to the rear. Then looked to be painted with fingernail polish to try to cover it up. The sales man continued to try to argue it was never wrecked because it wasn't on car facts. He acts like people report every accident. What a joke More

Horrid experience, not once, but twice now. First vehicle “passed inspection” and needed rebuild after 2 weeks. Shame on me for going back, but bought another used vehicle that “passed inspection and was goo “passed inspection” and needed rebuild after 2 weeks. Shame on me for going back, but bought another used vehicle that “passed inspection and was good to go”. Took to independent shop and they stated the vehicle should not even have been sold, due to condition of some of the component. It was deemed a safety hazard on the road. Questioned dealer and got blown off. Also asked to cancel my extended warranty, which was forced, and was told to come back in 30 days. Horrid practice. Care only about the sale, not the customer. Will be reporting dealership since I am not getting any response. More

Tawnya is one of the best people that I have ever dealt with in buying anything. Very relaxed sales approach. Would recommend her to anyone with in buying anything. Very relaxed sales approach. Would recommend her to anyone More

Great people, Great Prices, always does what the customer asks for. Andy and Matt are the Best!!! I will always return for my next vehicle!! asks for. Andy and Matt are the Best!!! I will always return for my next vehicle!! More

I have purchased two vehicles in the last two years from them. Fantastic experience. I drive from Wisconsin to work with them. Tawnya and Christian both worked hard to make it happen and working with Lithia them. Fantastic experience. I drive from Wisconsin to work with them. Tawnya and Christian both worked hard to make it happen and working with Lithia has been the best car buying experience we've ever had. Everyone we've had contact with was pleasant and helpful. Couldn't be happier with them. More

I bought a brand new 2020 power wagon back in Oct. Im a travel nurse and they knew I pulled a camper and I asked about the towing and they said it would pull anything just fine... they failed to tell me th travel nurse and they knew I pulled a camper and I asked about the towing and they said it would pull anything just fine... they failed to tell me that it had a soft suspension and wasn't good for towing, they flat out LIED to me just to make a sale. Now I'm stuck with a truck that doesn't tow worth a crap and the radio has some kind of software glitch cause it only works half the time.. Now im paying for a truck that isn't good for towing my camper which is how I make my living and can't even listen to the radio half the time.. they also talked me into buying an oil change package, but failed to tell me it was only good at lithia dealerships (which I'm never around cause I'm traveling for work) so it's basically useless. Will NEVER buy another vehicle there and will discourage anyone I know from buying there as well. More