Lithia Chrysler Dodge Jeep Ram FIAT of Helena
Helena, MT
Filter Reviews by Keyword
By Type
Showing 393 reviews
Buying a vehicle was a good experience because of Jason English he listened to all my wants and needs my fears and we accomplished a deal by the end of the day. I’m very thankful for him. English he listened to all my wants and needs my fears and we accomplished a deal by the end of the day. I’m very thankful for him. More
Went in for brake fluid exchange, cabin air filter replacement and an oil change about 4 months ago. Just got an oil change somewhere else and they showed me my brake fluid. It was black. When I told replacement and an oil change about 4 months ago. Just got an oil change somewhere else and they showed me my brake fluid. It was black. When I told them I just had a brake fluid exchange they said the only thing that could cause that color was if the service had not been done. I then asked if they could check the cabin air filter and had the same result. The filter was extremely dirty so had not been replaced either. I will never go here for service again.. More
Dealership was clean and everyone was very helpful. Kids had fun there also. Roman was super helpful and got me the perfect car at a good price for my family and I. Kids had fun there also. Roman was super helpful and got me the perfect car at a good price for my family and I. More
Very professional and caring. Helpful in the auto purchase and made us feel welcome and explained everything about our vehicle. Friendly and we received a great deal!! Helpful in the auto purchase and made us feel welcome and explained everything about our vehicle. Friendly and we received a great deal!! More
I brought my dodge in for my lifetime oil change two weeks ago and realized today it was leaking oil from the drain plug...after bringing it back in I found that someone failed to tighten the drainage b weeks ago and realized today it was leaking oil from the drain plug...after bringing it back in I found that someone failed to tighten the drainage bolt. More
#Hostile Environment #Lack of Transparency #Coerced Additional Purchases #Unprofessional Behavior I had a distressing experience at Lithia Chrysler Dodge Jeep Ram FIAT of Helena, Montana. We boug Additional Purchases #Unprofessional Behavior I had a distressing experience at Lithia Chrysler Dodge Jeep Ram FIAT of Helena, Montana. We bought an Audi Q5 for our teenage son in February, but it had major issues within a week, requiring repairs for two months. Despite the General Manager, Dillon Roloff, trying to help us trade it, we lost $1,500. On May 2nd, we found a GMC Terrain and were assured by salesperson Andrew Ball that he’d work on the trade proposal. When we couldn’t finalize the deal that Saturday, May 4th, due to our daughter's soccer game, we wanted to review the proposal at home. However, Manager BJ Shaffer rudely demanded immediate acceptance, forcing us also to buy GAP insurance and a lifetime oil change, which weren’t disclosed initially. This hostile environment pressured us into making a decision. BJ's behavior was unprofessional and contrary to Lithia's code of conduct. His actions turned a celebratory event into a nightmare. We felt pressured, disrespected, and ultimately decided never to return to Lithia Helena. This experience was so traumatic that I lost sleep, and our son's first car-buying experience was ruined. BJ's short-sightedness may have secured a sale but lost Lithia Helena lifelong customers. More