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Lithia Chrysler Dodge Jeep RAM of Bend

Bend, OR

3.0
139 Reviews

1865 US 20

Bend, OR

97701

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Showing 139 reviews

February 05, 2021

We recently bought a 2014 Ford F 150 PU from Lithia on a Friday. Gave them 8000 dollars cash down payment and financed the remaining. Thankfully we bought the extended warranty because my husband went Satur More

by tcollier83
Recommend Dealer
No
Employees Worked With
Chris
Feb 09, 2021 -

Lithia Chrysler Dodge Jeep RAM of Bend responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Regards, Lithia Chrysler Dodge Jeep Ram Team

Feb 09, 2021 -

tcollier83 responded

Yeah no thanks.... the pickup is STILL not repaired, the part as of today 2/8/21 has NOT been ordered. Monday will be 30 days that our pickup ( that we had for 1 day), will have been in the repair shop. Look up the Oregon return law. We WILL be getting our money back. This is the ONLY time someone from Lithia has even responded to us.

February 01, 2021

I have spent hundreds of thousands of dollars at lithia dealerships in the past 2 years. Well today they made 100% sure I will never spend one more cent with them. They literally do not care how much money More

by Adam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Garbage
Feb 03, 2021 -

Lithia Chrysler Dodge Jeep RAM of Bend responded

Adam, we want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Regards, Lithia Chrysler Dodge Jeep Ram Team

Feb 03, 2021 -

Adam responded

I am open to contact. But I need more specific details on who to contact exactly.

January 18, 2021

I purchased a used truck 2011 diesel Ford F 250 in bend at the lithia chrysler dodge jeep, a couple weeks ago. When I bought it I asked the salesman if it was a truck that needed DEF fluid. He told me no, More

by lvtwft
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Austin
Jan 20, 2021 -

Lithia Chrysler Dodge Jeep RAM of Bend responded

Thank you for alerting us to this issue. Our top priority is delivering 100% customer satisfaction and it’s concerning to hear you feel your experience does not reflect that. We would really appreciate the chance to speak with you regarding this matter. Please contact us at your earliest convenience. We look forward to speaking with you and regaining your trust in our business. Regards, Lithia Chrysler Dodge Jeep Ram Team

December 16, 2020

Be very cautious if buying a used vehicle from Lithia Chrysler Dodge of Bend. I would Rate then at zero!!, My wife and I after selling our Wrangler realized we needed that extra vehicle and set out to f More

by Very Unsatisfied Buyer
Recommend Dealer
No
Employees Worked With
Rob
Dec 23, 2020 -

Lithia Chrysler Dodge Jeep RAM of Bend responded

We acknowledge your review and are currently looking into the events you’ve detailed.

October 12, 2020

Terrible service. On hold for twenty minutes. Won’t make an appt for fuel filter and oil change. First come first serve. Last time I sat in line for an hour. No contact from service dept. left after an hour More

by Ryder91245
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown
Oct 14, 2020 -

Lithia Chrysler Dodge Jeep RAM of Bend responded

Thank you for sharing your thoughts and feedback with us. We strive to provide the gold standard of service for all of our customers.We’d very much like to learn more about your experience and work toward a solution with you. Please reach out to us directly at your earliest convenience. Regards, Lithia Chrysler Dodge Jeep Ram Team

October 10, 2020

I recently purchased (10-7-20) a 2020 Jeep Gladiator Rubicon from your dealership. The Sales Associate I dealt with, Ashley Huber, was very very helpful and professional. She was very easy to work wit More

by cmv135
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Huber
Oct 14, 2020 -

Lithia Chrysler Dodge Jeep RAM of Bend responded

Congratulations on your new purchase! I hope you are continuing to enjoy your Jeep! It's wonderful to know you feel confident in your decision to choose Lithia Chrysler Dodge Jeep Ram of Bend as your dealer as it is imperative we make the car-buying experience as seamless and efficient as possible. Take care! Regards, Lithia Chrysler Dodge Jeep Ram Team

September 25, 2020

Very happy with my new to me car- first time buyer and the process was smooth and very low key- no pressure. Worked with Jared and Jerome, both great sales people who took the time to listen and were pat More

by Marnie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jared, Jerome, Shannon
Sep 29, 2020 -

Lithia Chrysler Dodge Jeep RAM of Bend responded

It was a pleasure to read about your first buying experience working with Marnie. Congratulations on your new car! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look forward to seeing you again in the future! Regards, Lithia Chrysler Dodge Jeep Ram Team

July 30, 2020

I recently bought my truck from Lithia, great service all around. Our Sales ladie Ashley Huber show me quite a few trucks. I appreciate her taking the time to find me what i wanted. Excellent and personal cu More

by Aaron.schofield
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashley Huber
Aug 03, 2020 -

Lithia Chrysler Dodge Jeep RAM of Bend responded

Aaron, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Ashley went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Regards, Lithia Chrysler Dodge Jeep Ram Team

June 06, 2020

They don't do what they say very dishonest I would not purchase anything from them they will not be there when you need them to be More

by kyle.zollman
Recommend Dealer
No
Employees Worked With
Jared,Jordan
December 01, 2019

Roger and Greg's A+ customer service My name is Peter and I purchased a truck from Smolich Ram. I had no idea the road ahead I had in store for myself. Roger was my salesman. I must say t More

by peterlabarbara
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roger and Greg
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