Lithia Chrysler Dodge Jeep RAM of Bend

Customer service is terrible. Every step of purchasing a vehicle has been a rough process. Was advised needed a co-signer. The co-signer was set up as buyer. When discussed advised it doesn’t matter. I wa vehicle has been a rough process. Was advised needed a co-signer. The co-signer was set up as buyer. When discussed advised it doesn’t matter. I was told the small details needing repaired would be done. To bring it in the following week. Brought truck in to be told by service department they couldn’t make repairs until January (in mid November). Brought truck back in and now being told repairs are at my expense.Sales manager became verbally abusive and got into my face attempting to intimidate me into seeing things his way. Every person dealt with from finance to general manager to service department are awful. If I was able to return the truck and go elsewhere I would. Will NEVER do business with Lithia again and suggest to everyone in search of a vehicle to go anywhere but Lithia. More

Service Department is rude when asked detailed questions about the service they did on the customer's vehicle and where it is written down on the paperwork. Almost feels like a burden to be there. When I p about the service they did on the customer's vehicle and where it is written down on the paperwork. Almost feels like a burden to be there. When I picked up my truck I got told to wait til my truck is pulled forward to the door after I said I will get it from the parking lot because I saw where it was parked and checked it out before I went into the building. The lady literally walked away from me with my keys after my request to get my own vehicle without saying one word, then sat in the truck for 3, 4 minutes to check her PHONE before pulling it forward. Absolutely unacceptable to treat customers like that & to hang out in customers vehicles !! More

Bad experience for my parents, didn’t get the car they thought they were getting. thought they were getting. More

Don't recommend them truck was sold before my appointment time and the sales person didn't have the commen courtesy to call or text me , nor to be there when I did arrive at our meeting time and the sales person didn't have the commen courtesy to call or text me , nor to be there when I did arrive at our meeting More

Mark Johnson with his roommate friend we were treated horribly and attacked by one of the service mechanic a woman mechanic yelling at Mark for smoking close to the building when he was in a designated horribly and attacked by one of the service mechanic a woman mechanic yelling at Mark for smoking close to the building when he was in a designated smoking area we were yelled at by her two times and then the service manager down there how rude and horrible to treat a paying customer ,we never come back to this place you don't attack customers like that yelling at them at the back of a garage door especially being that Mark was in a designated smoking area and I Larry don't even smoke ,two times that mechanic lady yelled at him the Front desk lady Makayla was AWESOME though More

I pulled into the Bend Lithia RAM dealer with a DEF code on my truck. The service mgr Mr Jordan took time out of a stressful day to explain to me what the code meant and what i had to do to clear the code. on my truck. The service mgr Mr Jordan took time out of a stressful day to explain to me what the code meant and what i had to do to clear the code. I am very appreciative of his advice as we were able to continue on our trip. GRC More

Horrible buying experience. Promised our car in 3 or 4 days. A month later, still not here and had to cancel. Poor communication and never completely honest. Also jacked up the price because of demand (bu days. A month later, still not here and had to cancel. Poor communication and never completely honest. Also jacked up the price because of demand (but we were willing to pay to get the car quickly). More

It is very disappointing that Lithia Chrysler Jeep Dodge Ram of Bend has taken the stance to increase the price of a vehicle on the basis that you can demand a higher price. Nothing like taking people's mo Ram of Bend has taken the stance to increase the price of a vehicle on the basis that you can demand a higher price. Nothing like taking people's money when times are already tough. You and your dealership should be ashamed of this terrible behavior. This was their reply "I will pass that along to our shareholders. Have a good afternoon." When times are already hard enough on people financially and emotionally, I was very surprised that this dealership demanding more than MSRP because they can. More

I found the exact truck I had been looking for after several months of searching and called ahead to make sure it was still available. Eugene had it waiting up front for a test drive when I arrived to t several months of searching and called ahead to make sure it was still available. Eugene had it waiting up front for a test drive when I arrived to the dealership. Austin was easy to talk to and up front with all costs and fees. I got the deal I wanted and Delissa made the paperwork a breeze. In all, it took 2-1/2 hours from stepping onto the lot to driving home my new truck, including test drive, negotiations and signing loan docs. Fastest time to buy a vehicle I've ever had. I can't recommend these guys enough. More

DO NOT take your car this dealership for repair. THEY ARE DISHONEST. The issue was not fully diagnosed which resulted my having to pay almost 1,000 (500.00 to Jeep and 500.00 to an honest mechanic) in labor DISHONEST. The issue was not fully diagnosed which resulted my having to pay almost 1,000 (500.00 to Jeep and 500.00 to an honest mechanic) in labor to fix my car. After speaking with GM Steve Burnett and asking for a refund of 1/2 of the labor, it took over a week with my calling two additional times and leaving messages for Jarrod Gordon to call me back. He informed me that they would not refund the labor. AGAIN, DO NOT TAKE YOUR CAR TO THEM. DISHONEST! DEBBIE SCHEEL More