Lithia Chrysler Dodge Jeep RAM of Bend

One star is too generous. I went in for a simple oil change. Here what happened and my message to the service manager and GM. Hello Jared, There are some significant iss I went in for a simple oil change. Here what happened and my message to the service manager and GM. Hello Jared, There are some significant issues I’d like to discuss with you tomorrow. This morning I brought my 2020 Ram Promaster (Winnebago Solis) in for a simple oil change. The van has just 7500 miles on it and ALL I needed or asked for was oil change. Here’s what happened: The guy inside the service door to the left says “ya you’re here for an oil change, brake fluid flush and tire rotation”. I said “no” I only need an oil change. He swears aww xxxx something about xxxxty internet connection and sends me over to a guy across the room. This guy says “ah ya Dahl 10:30 appointment, you’re here for an oil change, brake fluid flush and tire rotation”. I say again No just an oil change. I tell him the tires only have 2000 miles on them and I get all my rotations done for free at Discount Tire. I ask – for future reference – what was the recommended interval for brake fluid and he tells me every 30,000 miles. I tell him I certainly don’t want that as the van only has 7,500 miles on it. Later this afternoon I get a call from Ethan who leaves a message saying they have a major issue and with my after-market wheels. He says the paperwork still included brake fluid and tire rotation and in trying to remove the wheels they destroyed (one-or-more of the lug nuts?) and maybe some additional damage. (that wasn’t clear). Net result is that he need to order parts which might arrive Friday or Saturday. I’m leaving on a long-planned 3-week trip with my son on Monday. NONE OF THIS should have happened if your service department didn’t willfully neglect my explicit instructions. To me this goes beyond incompetence and is systematic and illegal business practices, and “over-servicing”. I’m in touch with the Better Business Bureau and similar agencies to report this. I’m including Steve Burnett in this message as I am also a Jeep fan, own a 2015 Wrangler Rubicon and am in the market for a new Wrangler Unlimited. However needless to say, this experience will have me looking elsewhere for any Jeep purchase or future service. And I will be sharing this experience on a bunch of Jeep Facebook groups, online review sites, and with all the Jeepers and camper van owners I know in central Oregon. Christopher Dahl Bend, OR More

I went in having done a lot of research on vehicles in my price range. I had it narrowed down to three - one at another dealership and two at Lithia. When I went in, Jose greeted me as I got out of my vehicl price range. I had it narrowed down to three - one at another dealership and two at Lithia. When I went in, Jose greeted me as I got out of my vehicle and walked toward the dealership. He spent quite some time with me going over the vehicles I wanted to see, test driving both, and discussing what I wanted. I really liked one of them but wanted to look at the third choice. Once I did that, I came back fully appreciating that rather than Jose trying to SELL me a car, he instead helped me buy a car I wanted. He listened to what I wanted and went above and beyond to make sure I got the car I wanted. And I love it! I would HIGHLY recommend Jose if you are looking to buy a car. Side note - when I went to the OTHER dealership to look at the third car, I was sorely disappointed. The vehicle was great but too big and boxy for me. Instead of listening to what I was saying - my price range, the vehicle type I wanted, etc. - the SALESman spent half an hour looking up facts, specs, and reviews on the vehicle that HE wanted to sell me that was $4000 over my price range, went over statistics on the dealership and on the specific brand they sell, and barely looked at me the whole time! I kept telling him I wasn't interested in that car and he kept going and going, completely ignoring what I was saying and what I wanted. The absolutely worst thing you can do is try to sell me what you want me to have. I was polite the whole time I was there and was VERY HAPPY TO RETURN TO LITHIA AND JOSE TO BE TREATED LIKE I MATTER!!! More

About 16 months ago I had my 13 durango in for ticking noise. This was diagnosed as an bad cam and lifter. Come to find out there was metal pieces on the oil control valve screen which according to fca th noise. This was diagnosed as an bad cam and lifter. Come to find out there was metal pieces on the oil control valve screen which according to fca they say any debris found on this part requires a new motor. Unfortunately because the cam and lifter job exhausted all of my warranty so now I'm stuck with a bad motor and have been waiting for over a month for a service manager to even contact me so I can explain my situation More

Alex was exceptional in helping me through my trade in process. I've never had such an easy or low stress experience at a dealership. Not only did he speak with me honestly, but he also brought things to process. I've never had such an easy or low stress experience at a dealership. Not only did he speak with me honestly, but he also brought things to my attention during the process that I would not have thought about and I would have missed out on if he had not taken the extra time to help me. He was above and beyond helpful by accommodating my schedule and driving the vehicle out to my wife so she could look at it as well when I wasn't available. More

I’ve purchased several cars at a variety of dealerships and my experience at Lithia ranks among the highest in overall professionalism, service and care. and my experience at Lithia ranks among the highest in overall professionalism, service and care. More

Great experience! ! Brahm was super helpful and knowledgeable for someone who was new to getting a truck. I had tons of questions, but he helped me pick out the perfect ! Brahm was super helpful and knowledgeable for someone who was new to getting a truck. I had tons of questions, but he helped me pick out the perfect rig and I couldn't be happier! Would definitely go back and recommend you go see Brahm! More

Roger and Shannon are great to work and always have what's in your best interest in mind. what's in your best interest in mind. More

Jose Cruz was very knowledgeable and helped us find the vehicle we wanted with the financing that worked for us. I will recommend him and your dealership to friends and family. vehicle we wanted with the financing that worked for us. I will recommend him and your dealership to friends and family. More

Ashley is a wonderful sales professional. She gave me her full undivided attention and was very direct which I appreciate. I will 100% return for my next purchase. She gave me her full undivided attention and was very direct which I appreciate. I will 100% return for my next purchase. More

Excellent service and reasonable prices are a rare combination. You’ll find it at this dealership. combination. You’ll find it at this dealership. More