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Lithia Chrysler Dodge Jeep RAM of Bend

Bend, OR

3.0
139 Reviews

1865 US 20

Bend, OR

97701

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Showing 139 reviews

January 31, 2023

Absolutely the worst service department. I usually don’t take other reviews into consideration but I should have for this place. If you need work done I highly recommend you go to Eugene or More

by Katie47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jared
Feb 01, 2023 -

Lithia Chrysler Dodge Jeep RAM of Bend responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Lithia Chrysler Dodge Jeep Ram of Bend does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact us at your earliest convenience. Regards, Lithia Chrysler Dodge Jeep Ram Team

November 29, 2022

As a new customer to the dealership, I must say I was 100% disappointed with the overall customer service and professionalism of my service writer and service manager. There lack of brand knowledge, unwi More

by T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jared, Mckayla
Dec 01, 2022 -

Lithia Chrysler Dodge Jeep RAM of Bend responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Lithia Chrysler Dodge Jeep Ram of Bend does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact us at your earliest convenience. Regards, Lithia Chrysler Dodge Jeep Ram Team

Dec 02, 2022 -

T responded

HAHA, same computer generated response as the other 1 star reviews. Dealership is a JOKE,

November 28, 2022

Lithia of bend sells broken vehicles to people then tries to make them pay for it. Matt the manager is nothing short of a worthless piece of dog turd. Steer clear of this business! More

by Emendez731
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Matt Paden Marlana
Nov 30, 2022 -

Lithia Chrysler Dodge Jeep RAM of Bend responded

Thank you for sharing this review regarding your experience with us. We would like to discuss this with you further if you could please contact us at your earliest convenience. Regards, Lithia Chrysler Dodge Jeep Ram Team

October 07, 2022

Since Lithia took over we no longer buy parts from local store we buy from Ron Tonkin Lithia has made it easier to not buy Local. More

by americanpride006
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Parts
Oct 11, 2022 -

Lithia Chrysler Dodge Jeep RAM of Bend responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Regards, Lithia Chrysler Dodge Jeep Ram Team

September 01, 2022

The salesman pushed me to buy the car that was on the lot by the end of the day... Lied about the features of it, and about the interest rate... went back in the next day and got nothing but the run around.. More

by oxfordservicegroup
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
GM
Sep 06, 2022 -

Lithia Chrysler Dodge Jeep RAM of Bend responded

This is not the type of experience we seek to provide. We would like nothing more than to resolve this situation as soon as possible. Please contact us at your convenience. Regards, Lithia Chrysler Dodge Jeep Ram Team

August 05, 2022

There is no customer service and rude customer service when you get someone. I have been trying for three months to get my back up camera a paint chip fixed and my door fixed I bought the car like that di More

by Mamashley37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Makayla, rob and another service tech.
Aug 15, 2022 -

Lithia Chrysler Dodge Jeep RAM of Bend responded

We acknowledge your review and are currently looking into the events you’ve detailed.

Aug 15, 2022 -

Mamashley37 responded

Thank you. All I needed was to get the backup camera that was ordered installed. Paint chip fixed in house. I had an oil changed scheduled BUT no one could call me back about the camera install so I needed to reschedule the oil change. I called for over a week with no answer. I am trying to get it all fixed in one visit as I live an hour away. Any help would be amazing. Mamashley37@gmail.com

June 22, 2022

The customer service is terrible. I scheduled an appointment for a warranty and recall issue a month in advance only to be called 30 minutes before my 7:30am appointment to be told th More

by Bjwright2580
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Brandy
Jun 24, 2022 -

Lithia Chrysler Dodge Jeep RAM of Bend responded

Bjwright2580, we appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact us at your earliest convenience. Regards, Lithia Chrysler Dodge Jeep Ram Team

May 03, 2022

Buyer Beware of this dealership. Horrible customer service. I have been trying to get refund on my gap insurance for the last 5 months. They just ignore your phone calls or emails. I More

by loadneer67
Customer Service
Recommend Dealer
No
Employees Worked With
Shannon Gasper
May 05, 2022 -

Lithia Chrysler Dodge Jeep RAM of Bend responded

loadneer67, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Lithia Chrysler Dodge Jeep Ram of Bend does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact us at your earliest convenience. Regards, Lithia Chrysler Dodge Jeep Ram Team

April 29, 2022

One star is too generous. I went in for a simple oil change. Here what happened and my message to the service manager and GM. Hello Jared, There are some significant iss More

by chdahl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ethan Jesson
May 09, 2022 -

Lithia Chrysler Dodge Jeep RAM of Bend responded

Our team has acknowledged this review.

April 24, 2022

I went in having done a lot of research on vehicles in my price range. I had it narrowed down to three - one at another dealership and two at Lithia. When I went in, Jose greeted me as I got out of my vehicl More

by mondoblondo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Cruz
Apr 27, 2022 -

Lithia Chrysler Dodge Jeep RAM of Bend responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Regards, Lithia Chrysler Dodge Jeep Ram Team

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