Lithia Chrysler Dodge Jeep RAM of Bend

May 19th 2023 Service department Today our sunroof exploded driving down the highway while it was open. Horribly Scared my wife. After I did some research its not usually. Dealership said a rock magic exploded driving down the highway while it was open. Horribly Scared my wife. After I did some research its not usually. Dealership said a rock magically did it. And said its not their problem. Plus the passenger door is sagging again after it was "fixed" a couple of weeks ago. Again not their issue xxxx they made my wife back it out of the bay!!!! I had hoped under new ownership the customer service would be better. NOT EVEN CLOSE. Late April 2023 sales department. Found the perfect suv to replace the one that was totaled a couple of weeks ago. The whole process was fast and the sales staff took care of our needs. Even today when we took it in for a sticky door they fixed it in under a 1/2 hour. Thank you Lithia. More

Absolutely the worst service department. I usually don’t take other reviews into consideration but I should have for this place. If you need work done I highly recommend you go to Eugene or I usually don’t take other reviews into consideration but I should have for this place. If you need work done I highly recommend you go to Eugene or Portland even Idaho before here. I brought my jeep in multiple times for the SAME issue they said they had fixed the first time. They did not. Each time they wanted to charge me the diagnostic fee. They gave me a quote for about 2500 for repairs. I decided to wait but told them I should not have to pay another $185 diagnostic fee when they told me it was fixed the first time I brought it in. They told me they wouldn’t give me keys until I paid and they had every right to charge. Long story short after the disagreement and absolute rudest customer service staff I’ve ever encountered, the manager told me I was “fired” from coming back in there. How In the world do you refuse a paying customer service is beyond me. I asked to speak to the GM and he informed me he wasn’t in the shop today and that I could leave him 50 voicemails and he would never answer my calls and he would have the service manager Jared would tell me the same thing every time that he has every right to refuse service to me. He also told me the reviews do not matter to them. This shows a lot about how they care about their community in Bend and actually serving customers. Another sales manager called me to “squash and sort it all out” and to get a better understanding of the situation. NEVER in my life have I been banned from a store or any business. They are a publicly owned company. It really blows my mind that they don’t care about their customers. The sales manager spoke with the service manager on how we could get my jeep fixed and interestingly the quote came back almost doubled this time around at $4900. Same service needed. I even have the original print out quote they gave me the first time around at $2500. Just goes to show they are not honest. But hey they don’t care about reviews or screwing over customers. I’ve owned 5 jeeps. I contemplated buying a brand new one but after this ordeal I would never purchase from Lithia. I highly recommend you search elsewhere. More

As a new customer to the dealership, I must say I was 100% disappointed with the overall customer service and professionalism of my service writer and service manager. There lack of brand knowledge, unwi 100% disappointed with the overall customer service and professionalism of my service writer and service manager. There lack of brand knowledge, unwillingness to listen to my concerns with my vehicle and there "it's your fault" attitude has caused me to seek help at other dealerships. Please stay far away from this dealership... More

Lithia of bend sells broken vehicles to people then tries to make them pay for it. Matt the manager is nothing short of a worthless piece of dog turd. Steer clear of this business! to make them pay for it. Matt the manager is nothing short of a worthless piece of dog turd. Steer clear of this business! More

Since Lithia took over we no longer buy parts from local store we buy from Ron Tonkin Lithia has made it easier to not buy Local. store we buy from Ron Tonkin Lithia has made it easier to not buy Local. More

The salesman pushed me to buy the car that was on the lot by the end of the day... Lied about the features of it, and about the interest rate... went back in the next day and got nothing but the run around.. by the end of the day... Lied about the features of it, and about the interest rate... went back in the next day and got nothing but the run around... I'm a seinor and this could be my last car... I drive them into the ground... and this was not what i told the salesman I wanted... from the GM down I got nothing but ignored and mislead about addressing this. not so much as a "I'm sorry" More

There is no customer service and rude customer service when you get someone. I have been trying for three months to get my back up camera a paint chip fixed and my door fixed I bought the car like that di when you get someone. I have been trying for three months to get my back up camera a paint chip fixed and my door fixed I bought the car like that didn’t realize it until the next day and no one’s been able to help me. I’ve left multiple messages called schedule an oil change tried to get the camera and the other stuff fixed but NO ONE WILL CALL ME BACK! Sure they take my almost 10k down payment but screw me if I need anything.I AM SO FRUSTRATED More

The customer service is terrible. I scheduled an appointment for a warranty and recall issue a month in advance only to be called 30 minutes before my 7:30am appointment to be told th I scheduled an appointment for a warranty and recall issue a month in advance only to be called 30 minutes before my 7:30am appointment to be told they can’t take me in because there is not enough technicians. There service department is a joke and I will take my truck to Klamath falls. Bend lithia is a joke More

Buyer Beware of this dealership. Horrible customer service. I have been trying to get refund on my gap insurance for the last 5 months. They just ignore your phone calls or emails. I Horrible customer service. I have been trying to get refund on my gap insurance for the last 5 months. They just ignore your phone calls or emails. I guess they figure if they do often enough you will just go away. I have to many other complaints to list them all here. One star is way too much for this dealership More

One star is too generous. I went in for a simple oil change. Here what happened and my message to the service manager and GM. Hello Jared, There are some significant iss I went in for a simple oil change. Here what happened and my message to the service manager and GM. Hello Jared, There are some significant issues I’d like to discuss with you tomorrow. This morning I brought my 2020 Ram Promaster (Winnebago Solis) in for a simple oil change. The van has just 7500 miles on it and ALL I needed or asked for was oil change. Here’s what happened: The guy inside the service door to the left says “ya you’re here for an oil change, brake fluid flush and tire rotation”. I said “no” I only need an oil change. He swears aww xxxx something about xxxxty internet connection and sends me over to a guy across the room. This guy says “ah ya Dahl 10:30 appointment, you’re here for an oil change, brake fluid flush and tire rotation”. I say again No just an oil change. I tell him the tires only have 2000 miles on them and I get all my rotations done for free at Discount Tire. I ask – for future reference – what was the recommended interval for brake fluid and he tells me every 30,000 miles. I tell him I certainly don’t want that as the van only has 7,500 miles on it. Later this afternoon I get a call from Ethan who leaves a message saying they have a major issue and with my after-market wheels. He says the paperwork still included brake fluid and tire rotation and in trying to remove the wheels they destroyed (one-or-more of the lug nuts?) and maybe some additional damage. (that wasn’t clear). Net result is that he need to order parts which might arrive Friday or Saturday. I’m leaving on a long-planned 3-week trip with my son on Monday. NONE OF THIS should have happened if your service department didn’t willfully neglect my explicit instructions. To me this goes beyond incompetence and is systematic and illegal business practices, and “over-servicing”. I’m in touch with the Better Business Bureau and similar agencies to report this. I’m including Steve Burnett in this message as I am also a Jeep fan, own a 2015 Wrangler Rubicon and am in the market for a new Wrangler Unlimited. However needless to say, this experience will have me looking elsewhere for any Jeep purchase or future service. And I will be sharing this experience on a bunch of Jeep Facebook groups, online review sites, and with all the Jeepers and camper van owners I know in central Oregon. Christopher Dahl Bend, OR More